This was our first time visiting. So when we got to counter I said that and asked about the bowls and the dark haired girl was not very friendly. No smile, no well welcome, etc. She didn't want to answer any questions and just gave me a paper menu. I tried to ask again about if I can take off certain items and she snapped that they are not customizable. Ok then. So I didn't get any as I felt overwhelmed, she was rude and I wanted time to look over the choices but felt too rushed. They were not busy as we were only ones in store and no one in drive-thru. My two daughters got bowls and said the bowls were good. But I won't be taking them back. So the stars are for taste (per 14 yr olds) and not for service. read more