I have only been here once since I received a gift card for a massage for teacher appreciation…read moreweek. The staff was friendly and helpful. The spa seemed clean, but one of the saunas was out of order the day I was in. The massage was great! The attendant asked me for my pressure preference and the aromatherapy was not overwhelming or overpowering. My massage took about an hour but I had access to the facility for the day. I did leave after an hour since there wasn't much to do other than the hot tub and one sauna. Overall, I enjoyed the services but I do wish they offered more, like a pool, salt room, or other amenities.

I like bringing my wife here, normally she's very relaxed and calm when I pick her up…read more Today, apparently they went out of their way to upset her, and in turn make me pretty angry. We've been paying for a membership now for two years, but we are certainly reconsidering that decision. First of all we traveled all the way from Southern California, and we actually went to buy swimwear as so she could enjoy the amenities, beforehand as she has done before. Today she ran into a receptionist who refused to grant her that privilege, I immediately told her I could pick her up, but she told me she'd be done sooner, according to them. She said that they denied her because it was to limit the exposure to heat prior to the injections? Did some recent study just get published that says exposure to a sauna, jacuzzi or a steam room before getting injected 90 minutes prior is dangerous? I just find it hard to believe that this policy is in place when she arrived well over an hour before her appointment for them not to allow her to enter the facility with a day pass is very unpleasant action. Then to tell her that they would see her sooner but subsequently fail to meet that objective and to make her wait the entire time without any word or update is atrocious behavior. Because they did not see her sooner they basically cheated her out of a large portion of her day. How is this acceptable? How do the owners think this is treatment their clients deserve? This is as nasty as the ring at the bottom of a public toilet. You stressed my wife out, and made her far more tense than when I had initially brought her! What exactly is the point of ruining her day? Why is management unable to make good on their word? Why lie to her? Is this how you treat the people who support your business? What she hoped to be a refreshing experience turned into a nightmare. How can we possibly continue to support such an establishment in good faith? Why travel from LA? Why buy swimwear? Why have a membership here? These are the questions my experience from today are leaving me with. It enrages me that you disappointed a loyal customer and she's too sweet and kind to say it herself but the only memorable moments she'll take are that you were mean and you lied to her, and she'll probably blame herself. Not the best wellness in my opinion. This spa clearly has issues that it needs to resolve before I'd recommend anyone bringing themselves or someone they cared about here. Stay away from places like this.

It's been 4 years since my surgery and I'm still so happy with my results. I've never felt so…read moreconfident. Before my surgery, I was constantly aware of my nose and self-conscious about how it looked from different angles. I don't think about it at all anymore. It's so nice not to have that noise taking up space in my brain. Sometimes I'll take a picture and say "thanks dr Yamamoto!" I've added some current pics that show it fully healed.

I recently went in to see Amanda for facial Botox and Nefertiti lift (Botox along the jaw and…read moreneck). She is so gentle and professional. Love visiting the office and always feel so well taken care of.

I was seen at Bella Grey for Botox and filler, and had a wonderful experience. The staff were warm…read moreand friendly, and the work done by Emily and her colleagues is exceptional. I follow the spa's social media as well, and the non-invasive before and after changes she helps people achieve are truly astonishing. I would recommend the spa to anyone for a number of things, from my grandmother to people my own age (38). At B.G. you are provided with honest, realistic, personally tailored goals and results that look amazing yet natural.

It pains me to write this, but here you go..... and a bit long…read more Bella Grey Medical Spa! If you do AI on what a Medical Spa is, this is the definition: A medical spa, or med spa, is a hybrid facility that combines the relaxing atmosphere of a day spa with medical-grade cosmetic treatments performed by licensed medical professionals, such as physicians, nurses, or physician assistants. 'These services are supervised by a physician' and go beyond traditional spa services by utilizing advanced technology for a range of non-surgical aesthetic and rejuvenation procedures like laser treatments, chemical peels, and injectables. So my first question/concern/issue is that 'these services are supervised by a physician'. This is most definitely not a Med Spa that is supervised by a Physician. Emily's credentials are MSN, APRN, FNP-BC. Clearly not MD, DO, anything that would indicate Physician supervised. So, IDK? What do you think? So let's move on to that it is a 'hybrid facility that combines the relaxing atmosphere of a day spa with medical-grade cosmetic treatments'. I dare that you to go here and think that any treatment you have feels relaxing. Like wow, Emily, the owner does not give off a relaxing vibe at all. In and out in 15 - 20 minutes. Please tell me, absolutely not that. Relaxing? Definitely not. And let's move on to my last treatment. $10/unit botox special! Wow, she absolutely over injected my forehead, I had welts and had a Botox headache for 3 days. Have never had that in all the times that I have had Botox (30 years+). And the IPLs I have had are joke. It's just zap, zap, zap - I think 3 minutes? Others that I have had provided numbing cream before and gave 2 - 3 passes. I bought a 6 IPL package, did 4 - what a mistake. So I am 65, not that that matters - but for 30+ years I have been doing Botox, IPLs, Sculptra, Fillers, had a Face Lift, Eye Lift - you name it, I have done it. Am I vain? Absolutely! (just wait until you're 65, ha!) So, Emily will come back and say that I am the worst patient, that I asked a question over the phone if I could do an IPL and Botox on the same day. She will say that I was argumentative, that I yelled at here (I absolutely did not). She will say a lot of things.... but IMHO - take your time with your patients, just saying. I would also like to add that I have been in Healthcare for my entire career. 45+ years. This is not a place I would recommend or refer to friends. Clearly there are a lot of options in Reno, in town, find someone that is compassionate, understanding of your needs and takes time to give you what you need/want. Obviously you are paying out of pocket - so yeah, do your research! Now reading Emily's response, these are now my words/my response: I was never rude, I did not yell at her, I was most definitely not slurring, omg! I just asked a question on the phone. Could I do Botox and an IPL same - she responded and I booked my appointment for an IPL and Botox. That clearly did not go so well. She wants to keep on with the banter, make me look bad (why would you do that to a patient) I'm good and I know that I would never go back to her! So any of you that are in your 50s/60s as I am - I don't think Emily is the right person for you, I think she's early/mid 40s-ish?..... Look for someone that understands you, your age, takes their time with you. And this is an interesting response, right? 'Again, please stop. I have several witnesses to your belligerent phone calls where you are incredibly rude, slurring your words, and asked to no longer be a patient here. Please stop.' Oh my goodness! Please get over yourself! Yup, please provide those several witnesses, really? Honestly, who would say that? I will say the same to EMILY! You are a Healthcare Provider that is not compassionate, completely Rude, completely and truly all about you. So yeah, Please stop! Yowza! At the end of the Day, why would you want to go to a Provider that feels like they need to blast their patients? Emily is self absorbed/all about herself. So done!

What a wonderful experience I had here, nothing but the best. Short wait, awesome feedback, and…read moreactually a place that cares. Do not hesitate to give them a shot, thank you for taking care of me!

Dr. Gray and Sarah were amazing. Sarah was extremely sweet, helpful and felt like a friend I could…read moretrust. Dr. Gray was very knowledgeable and answered all my questions as a first time mom. Thank you!

Dre is the greatest hair stylist I've seen in ages. Great care and conversation! The space is well…read moreventilated and starkly lit.

DO NOT go to Jen Booth here. She has no idea how to cut hair. Chopped my bangs to smithereens,…read moregoing in the Wrong direction. She promised she would never do it again. 24 hours before my appointment she canceled, saying she "didn't feel comfortable having me come to Her Salon". Because she doesn't want the owners & other stylists see that she is a sloppy stylist who doesn't care if she destroys your hair.

I was happy before.......but now I'm ecstatic…read more I'm not new to permanent or tattooed make up. For the last four years I have had my eyeliner done. While the word permanent is used, it does need touching up. The person I had previously used was becoming difficult to arrange appointments with. I decided to make a change. Janice at Glamour Gals sends some of her clients to my office for lip anesthesia and I heard great recommendations. I called and left a message for an appointment. Janice returned my call within an hour. I explained that I wanted to switch and was in need of a touch up. We scheduled an evening appointment after work. Janice's place is small and quaint. It has its own small parking lot in front. I arrived 15 minutes early and she was already. I brought in my idea of color match and she showed me four similar colors. I picked my favorite and we began. She has everything wrapped in plastic, a girl after this plastic queen's heart. She also waited until we were ready to begin to open all the sterilized item she needed. Exactly what I do in my office. I kicked back in her reclining table and we began. A little topical. Some 80's music. And about 45 minutes each eye and done. She reviewed the no touching rule, some ice and applying eucerin for the next several days. Janice sent me text the next day to check up on me. Love her personality and work. I'll return next year for my next touch up. By the way, eyeliner isn't all she does. Lip liner, eyebrows, areola and scar camouflage.

Janice is the absolute best! She took time getting to know me and what I was looking for. She took…read moreher time going over brow shape and well as color. The whole time she was doing my eyebrows she made sure I was comfortable. And not to mention, she was a blast to talk to! My eyebrows turned out perfectly!

I'd like to start out with how beautiful, relaxing and peaceful the Med Spa is. Every touch of…read moredecor is extremely elegant. The front desk, Patience's has a very welcoming and calming presence. She was super helpful and organized. This facility is the best place to reset and reboot yourself from the hustle and bustle of life. From check-in to check-out everything is always on point, they never skip a beat. I love receiving facials and treatment from Jenny James. She has so many different treatments and packages to choose from. I enjoy her knowledge and professionalize. She is definitely a miracle worker. I also like to buy my product from them; moreover, they go through it in great detail, why you need it and how to use it. I don't feel like I'm in my 40's, but I can tell in my face that life is catching up to me. This place is my fountain of youth.

I really liked Dr. McCormack very much. She did my procedure just like I asked her to, the only…read moreissue it took months of healing time and even now I feel a twinge here and there in my implants. She did a procedure that's called a "exchange " because I had an implant that burst. I'm not sure why it did but it hurt me tremendously. I initially was diagnosed with breast cancer in 2010 and had a double mastectomy at the time. That surgeon did a horrific job because they were incredibly tight so I had them redone in 2014 to make them smaller and just more comfortable at that point. When I started to have pain in my right implant I could tell that the implant had ruptured just because how it looked and felt. The pain is also a good indicator. I went to see Dr. McCormack at her beautiful office that has the surgery center in the same building. Great for her! Nice planning. The front desk people made sure the would not be happy to help with the insurance in anyway...My surgery would be covered since the implant burst. It was a complete pain to get them to get me the doc notes and photos. The lied to me a couple of times until I FINALLY received them. I mean 10 grand is a great vacation for me. I would never get any further procedures at this office because you barely deal with the doc just with those awful front desk persons. I get it you don't want to deal with insurance but seriously they just couldn't be bothered with my request. Annoying

I had some skin concerns and wanted some minor enhancements. I was impressed by both the desk staff…read moreand the technicians. I was seen by both Nicole and Kiley (so wonderful!) They are extremely skilled and knowledgeable, treat you with the utmost respect, and provide amazing care. I'd rate this office way higher than a 5 if I had more stars to give. Truly a great place!

I've been seeing Sarah McDowell for aesthetics for nearly two years, and my skin has transformed…read morebeyond my expectations. I initially went to her for sensitive skin issues and frequent breakouts, and she was able to get those concerns under control very quickly. Now, I see Sarah every four weeks for a variety of treatments, and I absolutely love them all -- especially microneedling with exosomes, glass facials, diamond facials, RF Clear, laser hair removal, and dermaplane facials. My skin has never looked or felt better. Sarah is incredibly knowledgeable, attentive, and genuinely cares about her clients' results. I can't recommend her highly enough!