My family and I just moved in to Canada from Philippines, living in Gatineau but working in Ottawa so we don't have anyone to consult which auto repair shop would give us best service for a fair amount of money. So, I googled every auto repair shop and then BAM!! I came across this SMRO with consistent good reviews mentioning all about good service, friendly owner (Robin) and experienced staff, reasonable price. It sounded too good to be true until I tried it. True enough! Robin and his mechanics are such amazing team, fast and efficient, gives you the feeling of importance as client, displays mastery of their crafts troubleshooting different sort of car problems (especially for someone like me who settled for 2ndhand car). I never felt like I was being taken advantage of and Robin took great care in explaining things to me. And the owner even offered to ferry me to my workplace while they fix my car! Who does that!?! Now after this past week's experience, I will continue to service my car here. I will never take my car anywhere else. Congratulations on building such a delightful auto repair shop to the community. I appreciate your company and tell everyone I know. --Kim read more

Okay so I just dropped my vehicle off with Robin and he was showing me a "fake" review that had been posted on this site giving him a terrible rating. I am here to correct that and tell you the truth! Robin has been repairing all of my vehicles for over 10 years now and I can honestly tell you that he is a fantastic mechanic on top of being a great guy and a straight shooter. Seriously I have not had one thing to complain about during this time and now that he has his own garage I am expecting more of the same. I would not hesitate to recommend Robin for one second as I have to many of my friends who all feel the same way about his service. Thank you Robin for many years of 5 star service it is much appreciated! Peter I read more

We have been going to Robin for all of our car issues for the past 8-9 years. He is one of the most reliable, honest and service oriented car mechanics here in Ottawa. One of our old car's exhaust needed to be replaced, he gave us advice that for the value of the car, it wasn't worth replacing the entire part, so he welded and fixed the exhaust at a fraction of the cost. We ended up keeping that car for 4 more years and it never gave us any other issue apart from regular oil change and maintenance. His workmanship and reliability is something we really value. Robin is our car guru!! read more

I have nothing but amazing things to say about SMRO auto service. I have never met anyone so willing to answer questions about Car. This is hands down the best service I have ever received, anywhere in Ottawa! I drove to garage without appointment, Robin and his team fixed the issue very shortly. Since i have very little knowledge about car i was looking for an inexpensive and honest price, glad i find out Smro auto. 100% satisfied with their work, customer service and very reasonable price. Highly recommended!! Great work Robin, Keep it Up. read more

This is the best place to take your car for anything. Robyn is trust worthy and honest unlike any stereotype of a auto mechanic. Take your vehicle here and you will get the truth about about your repairs and options on what the best options are. In fact why are you still at home reading this review and not on your way to SMRO already. I mean unless you are waiting for a tow truck or something but you really shouldn't even be considering any other place at this point. read more

We took our cars to Robin when he was the service manager at a previous shop and continue to do so now that he has his own shop. In contrast to the previous reviewer we have had a completely different experience: great advice, doesn't recommend work that doesn't need to be done, and always at a reasonable price. I have never felt that the service I've received was anything but excellent. I highly recommend SMRO Auto. read more

Robin has been wonder to me as a client and by keeping my car in perfect running order!! He takes the time to inform me on what he is fixing and why. In the past I have felt nervous about getting my car fixed. I am afraid I will be taken advantage of. I do not feel this way about SMRO. I trust them and really appreciate how flexible they are by working with my time schedule. I highly recommend SMRO to everyone! read more

My car was serviced today by SMRO. Robin continues to provide excellent service. I have trusted him with my Lexus for many years and I rely on his honesty which is huge in the auto service industry! Highly recommend this business. read more

It was my first time there. the garage was clean, his waiting room was freshly painted. i was offered coffee from an espresso machine. He was very polite, attentive to my needs. read more

Not a better or more knowledgeable mechanic. Most helpful when experiencing car problems. I have sent many family and friends there for service, always very satisfied. read more

Impressed with the way he went through my car issues. He even explained the severity of each problem so that I could decide what to get fixed depending on my budget. read more

SMRO have provided honest, efficient, friendly service at a reasonable cost to us over 4 years and three vehicles. Best auto shop my wife and I have dealt with. read more

I reccomend this garage to everyone. I drive from Orleans, even for an oil change. Honest people are hard to come by, look no further.

Long time client of the owner (followed him from his previous locations). Honest, reliable and very thorough. 5* all the way.

Best Auto shop in Ottawa . Reliable, trustworthy. All the staffs are professionals. Thank you SMRO.