I worked out here while visiting family in the area. Very impressed with the facilities and the friendliness of the staff. Clean and well-maintained. Super cool that they offer goat yoga too! Will definitely come back when I'm in the area again. read more

I had recently signed up at Snap Fitness - Madison. In the past I was a member so I figured I knew what to expect when re-signing another agreement. I arrived on the 15th of January to sign for another month-to-month subscription. Start up fee was somewhere around $77 after everything. A tad expensive - and I had brought it up to the person working there. She had offered to have me pay majority portion up front, and the remaining at a later date. Cool! Very convenient. I had been asked if I wanted to be on a plan that was consistent with the 15th of the month to bill me $40. Perfect! She then set me up for a Road Map Consultation. Wasn't 100% of what that meant (however, it was easy to guess it had something to do with setting goals, so why not? Sure, put me down for Friday at 7:00 p.m.) I arrive to the consultation and meet with the Trainer there. We start to go over what knowledge I have regarding Nutrition, Exercise, Goals I have, etc. This is where it got weird: He was about to schedule me for sessions with a personal trainer and never mentioned a price!. Luckily, I'm in sales and I can sniff out one brewing from a mile away. So I asked : "Okay, how much will this cost me?" The man started to chuckle, and said something along the lines of "Well your in sales, I mine as well tell you" (keep in mind, I'm paraphrasing but it was something along those lines). If I recall correctly, the cheapest option was 4-Sessions for one month at like $120. $120! That was never brought up in conversation. In sales, this is called unethical. I brushed this off though. The real kicker was today (02/01) - Keep in mind this is exactly 15 days after I paid $50, of the $77 that I needed to start-up. My account received a debit of $67.64. - $40 membership fee - $27.64 of the remaining start-up fee. Okay, so I'm thinking "Hey, this is supposed to come out on the 15th!?" (Still in a decent mood at this point) Call once, twice, three-times, now four. Send an email after the first call. Send a Facebook message at 1:30 p.m. - finally got a message. Basically, it explained that we're not in the Gym on Thursday's until 2:00 p.m. However, not one attempt to reply via email before then. (Getting a tad angry) Finally, they start calling me. When I answer, a highly unenthusiastic unfriendly voice asks what my issue is. I re-explain myself. Instead of working with the customer, I pretty much got told that I signed for a billing cycle that started the 1st of every month, when I asked for the 15th of every month. Every thing I brought up in our conversation that was a concern of mine, was answered with "You signed for these terms - I have them sitting right in front of me." No attempts to work with me, or resolve this issue. She clearly didn't even want to work with me, or resolve this issue. I had to hang up the phone. I was livid, and clearly still am. I want to continue coming here due to the convenience of 24/7 access, and my friends all go here as well. I planned on purchasing protein here, and eventually signing up for a personal training session - I really don't want to leave. These matters need to be resolved though, and I'm warning anyone who wants to sign up here to keep your guard up. read more