My wife and I attempted to use the Public Storage facility on Big Beaver Rd. in Troy. We created an…read moreonline reservation and arrived to find water damage on the floor. We attempted to bring this to the attention of management, but there was no one on-site (this is Friday, by the way, in the middle of the morning). We attempted to contact customer service and it took 4 attempts to get a human being on the line. The human being on the line was unbelievably unhelpful. Customer service reps at this company apparently cannot see which additional units are available or whether such units might be damaged. After a 30-minute-long, mind-numbing, bang-your-head-against-the-wall-type phone call, we were given another unit ... which also contained water damage. They apparently could not bring a manager to the site so we were told to come back for a scheduled appointment the next day (which was inconvenient as we had brought out items in a rental van with meter running). Given this hellish experience, and the sad, regret-filled looks on all the other consumers who we saw on-site, I would strongly recommend searching elsewhere for storage needs. By the way - beware, there is also a 'one time administration fee', which is mysterious, never explained, and, of course, non-refundable.

Disappointed with Price Hikes and Access Issues…read more The facility on Big Beaver in Troy is clean and appears secure, but after just two months, my rental rate nearly doubled without warning. Also, despite posted hours until 9 p.m., access is cut off earlier, and I was even warned for being there close to closing. Be cautious--what seems like a good deal upfront may not stay that way.

They pulled the low-price bait and switch. After you move stuff in, they'll increase your price…read more Absolutely no notice. They increased the price by $30 / month within 5 months.

From the owner: Looking for self storage near you in Commerce Township, MI? Don't just settle for any storage…read morespace. Here at Space Shop Self Storage on N Pontiac Trail, you'll find a brand new storage facility with ground level storage units, affordable rents, and modern security features to provide peace of mind.  With sizes ranging from 5×5 storage units to 10×30 storage units, you'll be sure to find a storage unit that will fit your unique storage needs. We're located just south of the roundabout between N Pontiac Trail, Highway 5, and Martin Parkway. You'll find us just west of the Walmart and shops at Haggerty Road.

I would avoid public storage. The gate was wide open for a couple months. You can't use the on…read moresight dumpster to take care of your belongings you want to throw away. The process to end your rent is a absolute nightmare. They dont have a way to get in contact with corporate. Corporate called and I told them I am done. Yet my bills are still being racked up.

I've been using this Public Storage location off and on for the last 10 years. Simone has helped Me…read moretremendously. Thru the Snow Cold and Rain. Renting with Her is Nice and Smooth. I read there putting on fresh paint.?!!... I Wonder what colors they are using. ha ha

Just rented a unit online and Nancy was very helpful answering questions I had about rental.read more

I chose this facility because I believed my property would be secure. Unfortunately, that wasn't my…read moreexperience. I had a trailer stored here with a trailer jack attached. Someone stole the jack, which cost me approximately $300. After reporting it, I was informed that the exterior parking area is not covered by the security cameras. That was a complete surprise to me. When a facility promotes security, most customers reasonably expect the outdoor storage area to be monitored as well. To make matters worse, I moved out and misunderstood the move-out/sign-out process. Despite no longer using the space, I'm still being told I'm responsible for July's rent. I contacted corporate hoping someone would work with me, but I got the same scripted responses with no meaningful resolution. Filing a police report weeks after the theft isn't likely to recover my property, and it certainly doesn't change the fact that the area where my trailer was stored wasn't under camera surveillance. So from my perspective, I'm out $300 because my property was stolen, and now the company is still trying to collect another month's rent. I would encourage anyone considering storing equipment or trailers here to ask very specific questions about what areas are actually monitored by security cameras and to get the move-out procedures in writing before leaving. I wish I had. I was hoping for customer service that acknowledged the situation and worked toward a fair resolution. Instead, I was left feeling like recovering rent was a higher priority than addressing a customer's loss.

Propane services lack qualified personell . Ladie couldn't find a reason to fill my tank even with…read moreall federal stamps and inspection tags . Spent 25min trying to find an excuse to lift 100 lb tank in freezing temps . Went to the next bulk supplier and no issues. No more U-Haul for me

This place is a quick in quick out type of U-Haul. Prices are reasonable, staff is friendly and…read morehelpful. Only part that's a bit annoying is parking. The lot is a bit small and congested. But we have used this U-Haul twice now and both times have gone well!

I can't speak for anyone else, but as a woman, I have experienced certain condescending attitudes…read morewhen I rent heavy equipment, trucks, boats and storage. For the FIRST time, the gentleman at istorage made no assumptions about my knowledge or experience with storage facilities. Ken asked me if I had rented storage before and when I said yes, he proceeded to speak to me with respect and dignity. I have been singing their praises ever since then.

I had all good reviews for smart stop until after my forth year there they called me and said…read morethat my storage unit wasn't locked properly ! so I went to lock it and sure enough it wasn't locked properly and my Stereo was missing ! when I asked to review when it was known that the unit was unlocked ? they said that they can't rewind video 5 years and no security !

Do not store here they sell you a good deal online. Where you get a great deal then they make you…read moreget renter insurance without choice. Then they make you get a lock and this is all after you do the online set up and pay the "admin fee" that's somehow exactly the same as the rent, then claim you're getting the first months free. They had corporate in office when I came in and said I wanted to cancel because you're making buy a overprice lock and pay insurance I don't need. Then they didn't refund me and I made multiple call and corporate never got back to me. So this place is also very run down and the lady in the office Lucy I think her name is extremely rude. Don't make my mistake