When I had an eye emergency Dr. flickinger called me back right away and even texted me after…read more There care is exceptional. They also have a large selection of frames for glasses wearers. All of there staff members are kind and patient. Highly recommend

Dr. Flickinger is very engaging and explains your eye issues to you in detail and easy to…read moreunderstand. My prescriptions for both glasses and contacts are always spot on. When I had an eye irritation they got me in immediately. Highly recommended.

Hey Yelpers,…read more Service: So I went back and received much kindness from an employee named Ethan. He even helped with choosing glasses! He was respectful, generous and honest and this greatly impacted my trust in this business. Ambiance: the location was clean and orderly with styles clearly labeled. The cashiers could have been more inviting as my previous post stated, but Ethan's kind heart buffered their attitudes. Price: let me tell you I paid almost $500 for these glasses with over $200 going towards an anti reflective coating that is currently not anti reflective, so I'll have to go back to see what can be done to fix what I paid for. Notifications: So you know how you're supposed to get notified when your glasses arrive? Well, when I called to ask Karen if they had already arrived she checked then said, oh wow they are here, they don't usually come this fast. I wanted to ask why I wasn't called but said forget it. After letting them know I was coming, I got a late notification that my glasses had arrived. Now I know I might have to physically check when an order arrives. If it wasn't for Ethan this review would be different, thank you Ethan!!!

When I went in for my checkup at the Green office in May, I had no idea that in October, I'd still…read morebe struggling to get a pair of glasses that I could comfortably wear. In May, I had two pair of glasses that fit me perfectly. By the time I finally gave up on Handel Vision, I not only had no usable new glasses, but the old ones were ruined as well, all the result of information withheld and a couple of plain old untruths. Dr. Slavik told me I needed to get new glasses, as my eyes had changed significantly. In spite of already being in the middle of some personal issues, I went ahead and ordered glasses. To make the transition less nerve-racking, I ordered the exact same make and model (plastic) frames as one of the pair I had been wearing. Things went south early when the completed eyewear arrived with wired nose pads installed. I had them send them back and when the replacement pair came in, they could not fit them to me properly. At this point, Dr. Slavic told me they could simply pull the lenses and put them in my old pair and my problem would be solved. Well, they did that and they ruined my old pair, twisting them out of shape. Even putting the old lenses back in did not salvage them. Well, at least I still had one old pair I could wear. However, the prescription in those was extremely old. Optician Sandy told me that they could create new lenses for them and they would not change the fit by doing so. Foolishly, I agreed to this solution. Needless to say, when that pair came back with new lenses installed, I didn't even need to put them on to see that they were completely ruined. I went back and forth with their optical department for months, including ordering (on my own) another pair of frames of the same make and model they initially ordered for me, and having them make completely new lenses for them. Again, they could not adjust them to fit comfortably. I spoke with the owner of the practice (Tom Handel), and he promised me they would resolve things. He had me go to the Fairlawn office where the head optician again was unable to resolve the issue. By now it was October. The whole process had engulfed my life... as, of course, seeing is pretty important. Out of desperation, I asked Dr. Handel if he could recommend an expert in the NE Ohio area that could help me to resolve my issue. The only response I got was to go back to his optician and try on more frames (and of course make yet another purchase on top of the ~$1000 I had already spent). I kick myself continually for going back to this place repeatedly and actually expecting to get my problem resolved. "The definition of insanity is doing the same thing over and over again and expecting different results." My mental health has suffered since May, but I am finally starting to regain it having "cut bait" with this outfit and going elsewhere. If you want to remain sane, do yourself a favor and find just about any practice other than this one.

Patana was very helpful and was able to help me get my contacts. The facility is very clean and the…read morehe environment is pleasant. Thank you Theeyesite!

I have been to this practice 3 times. Yesterdays visit in their new office was wonderful. Staff is…read moreefficient and friendly and Dr. Hazelwood asks questions and is genuine in her explanations. She really gets to the heart of the issue and my concerns and fixed my problem to what would be most beneficial for my situation. I would recommend her and her practice to everyone.

Horrible, horrible. Front reception staff need to take a class or course on proper customer…read moreservice. They don't educate you on the time frame of your appointment, they do not respect your time.

Came here after my eye doctor retired and he sent over my paperwork. I had intended on moving to…read morean eye doctor closer to home, but I absolutely loved the people and service I recieved so I am going to have to deal with the drive. Everyone was very friendly and my appointment was taken on time. They were very thorough and explained everything. And normally I have to go to 6 mall eyeglass stores to maybe find 1 pair I sort of like. My former doctor never carried a selection to suit my taste. Whoever is in charge of buying frames at this little place needs a raise! I picked out TEN frames that I loved and after meticulous methods of elimination, I finally settled on one pair (that I recieved numerous compliments on, including one "woah those are a HUGE improvement over your other frames!" Hey, now. Easy with the honesty, there, fella.) This was my first pair of bifocals/progressive lenses (ugh! I'm old!) and they said it might take awhile to get used to them. But it only took a day or two so I'm willing to bet the quality is top notch. My contact lens order arrived in 4 days and my glasses in 7. Love this little place. Great, friendly, professional service and a wonderful selection of classic and trendy frames, including brand names if that's important to you. Highly recommended!

I see both Dr. Allison and Dr. Marc Landes as my ophthalmologist and optometrist. They and the…read morestaff are very pleasant and personable. They take their time to listen to me and explain all of my options. There is also an optician onsite to get glasses. I highly recommend Landes Eye.

They provided high-index lenses despite my explicit instructions and medical history. I asked the…read moreoptician multiple times about what lens were in my glasses after informing them of have issues I was having with my new glasses and them trying to adjust and fix the issues. I never got a receipt either. Derek on multiple visits stated they were not high index when I asked him. Until I emailed and demanded the information they sent to lab and a receipt did I see that high index lens are in my glasses. I brought this up and he flat out said we discussed it and I wanted them. That never happened. I had previously informed them multiple times, my eyes cannot adjust to high-index materials. To ensure there was no mistake, I provided their office with over five pairs of my previous glasses as physical proof that I only wear regular plastic. I also provide my eye records for the past 4 plus years including prescription and receipts that showed last lens were reg plastic not high index. They ignored my medical needs and the physical evidence I provided them. Which has left me with a $748 pair of glasses that are unusable. On top of giving them over 6 plus months to fix the issue. On top of Derek dismissing my concerns questions and not returning phone calls. Its truly sad that as a professional he treats and does this to his patients and lies on top of it. I only wanted to be able to see.

The staff at Visionworks is phenomenal. I had been going there for 20 years. But I did get an off…read moreyear exam at LensCrafters because of the equipment that took photos. When I booked my appointment in 2021 at Visionworks, the optometrist had changed. He was awful. Cranky, poor communicator, impatient and annoyed that I wouldn't let them dilate my pupils. He didn't have the state of the art photographic equipment so you must have your eyes dilated for a thorough exam. What century are you doing business in??? He seemed insulted that I was disappointed that he couldn't offer that service. He actually complained about how expensive it would be for him to get that equipment. Lol. He kept pressing me to have my pupils dilated despite me explaining that I have become ill in the past to the point I can't drive home. Honestly, I couldn't stand this guy. If he doesn't want to keep current with technology, retire. I'm writing this now because it was time for new glasses and exam. As much as I hate not working with the wonderful people in the actual Visionworks store, that optometrist is still there. So I went instead to Dr. Duke and America's Best. Fabulous experience. Five Star as an optometrist.

I have always got my glasses from Vision Works. I have always got great service. I would always…read moretake advantage of their buy one get one. I always had insurance I could have used at their competitors. I found it was more expensive for me to go somewhere else and use it than it was for me to take advantage of their great promotions.

They were super helpful in helping me find glasses that suited me. The actual eye doctor I got to…read moresee was so sweet and explained everything very nicely!

I have been going to LensCrafters for 20 years. I just ordered two very expensive pairs of glasses…read more I could not see out of them as well as I could see in my former glasses. When I brought this up, they got very confused and refused to help claiming that it was my prescription. When I picked them up, they were all smiles and super happy. When I brought up the issue with the glasses, their demeanor changed completely. I will no longer be going to LensCrafters.

I contacted Cleveland Clinic for a second opinion and I was referred to Dr. Cannatti regarding…read morevision complications / loss following surgery performed by another Provider. Dr. Cannatti is very knowledgeable, experienced, professional, compassionate, and caring, as is his staff. My initial appointment was several hours, and was the most thorough eye exam I've ever had. He took the time to explain what was going on and what could be done to improve my vision. Under his care my vision is improving.