Through the purchasing process, we couldn't have been happier. We probably would have been a five-star review. But the mattresses didn't quite work out for us. According to what they have posted and stated, if the mattress doesn't work out you can bring it back. There is a caveat. You have to choose a different mattress, which is okay, except then they want thousands more to upgrade the mattress. And if that doesn't work, I'm assuming more money. Our sales rep Eddie, was fantastic and was truly concerned in helping us get the right mattress for the right price. However he ended up leaving. We worked with one of the owners and he was not as concerned about making things right. The bottom line, he wanted us to come in and try out other mattresses which we had done on a couple occasions and spend more money for the hopes that the new mattress would work better. We ended up having to get mattress toppers, to compensate for the mattress. This experience has left me feeling, if you snooze you lose. read more