We just finished a week at the Snug Harbor rental house on the east side of Big Glen Lake. We've been coming to the Leelanau peninsula for over 30 years, most of them on Big Glen or the big lake nearby. We stayed at Snug Harbor 7 years ago, when it had different owners. While the new owners have replaced the dark green carpet on the main floor with vinyl plank, and replaced kitchen appliances, this rental is nowhere near worth the weekly fee of nearly $8,000. The memory foam beds in the three adult bedrooms are well past their prime, and extremely uncomfortable. EXTREMELY. UNCOMFORTABLE. I took pictures but it's difficult to show how compressed the mattresses are. Trust me. They're bad. The pier system 7 years ago was expansive, and is still pictured on the rental website. But the new owners skimped and only installed about half of what was there, leaving the rest of it unassembled on the shore (pictures show existing pier and unused sections on the shore). Rather limited in size, when the house boasts being able to accommodate 10 to 12 or people. The shower in the shared upstairs bathroom, which we'd allocated to the three young ones, was unusable. It leaks into the downstairs bathroom. There's also a leak from the master bath to the ceiling fan in the garage that is converted to a workout room (with carpet) below. The toilet seat in the girls bathroom was broken and we had to have someone come replace it. The propane tank on the grill was empty. After we told the rental company we didn't want to drive back to town to make our own exchange they brought us a full one. But the grill likely needs burner replacements as the ignition wouldn't work and my husband had to go buy a scripto lighter to get it going, and then it didn't stay on because apparently the burner holes are clogged. This kept us from using the grill again for a dinner or two, which we'd planned. The power went out for two days due to a storm, which is no ones fault. The house has a generator, but it only has selective circuits which don't include the oven/range so you can't cook. It would have been nice to be able to use that darn unreliable grill! And two of the bedroom ac units were not connected. This prompted one family to leave early. There are kayaks but no paddles. They are probably locked in the boat house which was available to us 7 years ago, so obviously the new owners don't want to allow renters to use them. The top bunk bed in the kids room doesn't have a safety rail. We had to bring up the ladder from the downstairs bunk bed to make sure the little one on the top bunk didn't fall. We took the ladder from a tiny bunk room on the main floor (too small to call a bedroom). Not one nonstick fry pan, no sharp knives, not enough plates for a group, and the Ac unit in first floor bedroom wouldn't shut off and cooled to 60s without turning off - had to control temp manually. Finally, swimmers itch is always a concern. But being on the east side of Big Glen this year also did in several of us it was so bad. read more

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