SCAMMERS.... Takes long for uniforms to be processed. They will not cancel the order if you ordered the wrong size. You will need to place another order and it takes 5 business days for the first order funds to be returned to your bank account. Also, you have better luck speaking to a Customer Service Representative by using smoke signals. Get ready to wait 40-80 minutes or longer to speak to anyone. read more

I placed an order and had to cancel in less than 24 hrs. They would not let me cancel, despite the order not going through for a week, and the ship date being over two months away. I provided several verbal and written notifications and they insisted they would not cancel the order! read more

I paid for overnight delivery and it took 5-days to get what I ordered. I reached out to their customer service department several times and never got a response. My suggestion is to do your online shopping elsewhere. read more

soccer.com is really like the bad place to order from!!!! i had to order stuff from there for club and i just noticed they sent 2 different items then what i was supposed to get. plus for them to ship stuff out is bad too. they are really really really slow on shipping stuff out!!!!! they really need to get their company together or something!!!!! read more

We received a link to order custom gear for my son's soccer club after signing up. We were a sign up that happened later towards the end of sign ups. We ordered the gear promptly. Paid promptly. They do not capture payment right away they capture payment when they ship. Which is so horrible and frustrating and old fashioned. This caused my credit card company to release the charge after 30 days, soccer.com conveniently charged it the day they canceled it. It will take 10 days for the refund which means they will cancel our order before I can repay for it again. My son has been without gear for most of the season and he is mortified it looks like we can't t afford it when it reality it is soccer.com fault. This has caused me so much pain and trouble and has hurt my son as well. I hate this website. I have been trying to get a hold of soccer.com via phone and email and I wait for hours no answer and no response via email read more

They are so comically bad, it's almost hard to sum up. - Extremely expensive - Deceptive checkout (adding/recommending items not in your defined kit) - Incredibly slow & expensive shipping - Zero customer service or accountability on their own errors Basically, when your team contracts jerseys through them, they are like going through the mafia. They have no incentive at better service. Even this review will do nothing other than hopefully warn others of the violent assault on their consumer dignity they are about to undergo. read more

Ordered cleats in a size 7.5. Received size 6 in a 7.5 box. Returned cleats. Still waiting for my card to be refunded. It's well past the 3-5 business days. Called customer service twice. Both times I was told to wait a few more days. I have been a long time customer and will not make any more purchases from them. The general attitude of just wait a little longer is unacceptable. Soccer.com made the mistake and they should being trying to correct it as soon as possible but it seems like they could care less. read more

I agree with the other reviews. The prices on this site are outrageous. Their system is convoluted and they sent me the wrong size uniform even though I ordered 2 shirts for the same person, they insisted i ordered 2 different sizes. I am not spending $80 for another shirt. It's ridiculous. read more

AWFUL. Doesn't even deserve one star. I order a shirt for my son's bday weeks ago. It never came, so I called customer service and was told it would ship the next day. I never received a noticed that it shipped, so I called again and was told they didn't have it in stock and had no idea of knowing when they would. If I didn't call twice, I would have never been updated. Do NOT order from this site. read more

Horrible first experience. Bought cleats that ended up being too small. Returned those, ordered a bigger pair. I was sent two left foot cleats. They ordered another pair, a third pair ATP, to be shipped out and I received an email saying the order has been cancelled due to no stock. read more

THE WORST!! My son's soccer team switched over to them for this new season and it has been the worse experience EVER!!! 1. Super over prices & horrible quality. I received a shirt and the logo is all shriveled up (view image) 2. I ordered since July 8th and it is now August 19th and 7 items are still missing. And to make matters worse the 7 items have been stuck in Tennessee since July 21 and are still currently there. 3. Customer service sucks! No answered They need to go out of business!!! read more

Soccer.com - The shriveled logo - Active Life Near Me - Curitiba, Puerto Rico

I ordered a pair of $200 cleats with a confirmed delivery date of April 7th. A month later, on May 7th, I still do not have them. The shipping process was a disaster from the start. After my package sat motionless in a FedEx hub for days past the delivery date, I took the initiative to call FedEx myself. They openly admitted there was a problem and stated that they needed the sender (Soccer.com) to initiate an investigation. When I brought this to Soccer.com, their customer service was beyond insulting. Despite FedEx confirming the shipment was compromised, Soccer.com refused to look into it until "8 business days" had passed. Their "solution"? They actually suggested I spend another $200 to buy a second pair and have them overnighted. To make matters worse, I later found out they used the cheapest possible bulk-shipping method, meaning my individual package didn't even have its own dedicated tracking number. Every representative--including the supervisor--ignored the fact that their own email promised an April 7th arrival. I eventually bought the shoes from a different vendor and received them the very next day. I had to involve my credit card company to reverse the charges because Soccer.com refuses to take responsibility for a package that never arrived. Save your money and your sanity--shop literally anywhere else. read more

What a Gross business that profits off of kids that won't ever receive their Jersey before the end of the season...

Horrible service. Very expensive, long time to deliver, confusing web experience and incorrect sizes.

Ordered my son's uniform more than a month and a half in advance of his first game. I got an email saying it wouldn't be shipped for 3 months. Contacted the league and they said it wouldn't be fine. Another month goes by and it's pushed out an additional month. I call them and they told me it was shortage issue in the size. So I changed the size. It still took another 3 weeks and he won't have his uniform for his first game. Got an email early Thursday morning saying it was shipping. With the 2 day expedited shipping it still won't be here until Monday. read more

BEWARE!! I ordered cleats over a month ago and never received them. I called customer service and waited 35 minutes on hold for the rep to tell me they are being processed and I will receive them soon. I just received an email that they cancelled my order because they are not available. Uniform is also taking forever to receive. Horrible customer service. Avoid if you can!! read more

This has been the worst experience ever! In all my years of purchasing uniforms for my boys for their uniforms for the teams they play on. I received 3 different uniforms my son needs for his team and every single jersey is messed up, when i reached out to customer service i was asked to take pictures of front and back and email them to them along with the explanation of what the issues were, no big deal did exactly as asked and then received an email stating to please send the same exact information again so I do so again and reiterate the conversation had with Jaden as well as copying/pasting previous email along with another explanation of the issues with the jerseys and more pictures, at this time i still have not heard anything back nor have they handled the situation at hand. I would not suggest using this company for your teams uniforms unless you want your players to look completely ridiculous out on the field. If you're looking for your team to look like clowns this company has you covered, but if you are looking for quality, sharp, and well put together do NOT use this company. The customer service is terrible and quality, there is none. I an very very disappointed all the way around with soccer.com. I suggest using anyone other than this company. read more

Horrible! If it weren't for the fact that they force us to buy uniforms (at an overpriced price), I would never buy from here. This is 2025. The customer service is terrible. I've been going back and forth with an order of cleats for two months. Due to a system error, they let me order a size they don't actually have. Every day I call to follow up, they tell me different things. In 2024, likewise, due to a system error, I ordered a set of uniforms for a size, and they claim "they don't make that size", but the system let me through. I proved it with videos. However, I had to buy another full set of uniforms because they aren't responsible for errors in THEIR system. read more

I have no idea why my daughters soccer team (Ayso extra) ended up with this horrible company . We paid in May and still don't have uniforms . We have photos this weekend and forced to use practice uniforms . I order a new practice shirt and the logo was warped . Don't buy nothing from this company absolute trash. At this point I want my money back read more

Over 1000 athletes for our local soccer clib received unitom order links (2 weeks late) due to the fault of soccer com and have now received another 8 business day delay due to electrical issues. With no partial refund or compensation offered. Uniforms will not arrive in time for games read more

Soccer.com - Active Life Near Me - Curitiba, Puerto Rico

Pathetic! Seriously one of the worse run businesses in all of the United States. It's 2025 - how about not taking a month to process orders. It's 2025 - how about letting customers pay for expedited shipping. It's 2025 - how about have enough kits in stock for the number of players so things don't go on back order after 15 minutes. Can't believe this company is owned by a private equity company. read more

Terrible customer support. I would never use it unless the team forces to use it. The email that they sent was almost a scam. The email said "Your gear is ready! The team requires a uniform kit to play", but turned out that it's not necessary to buy at that moment. And what's worse is that I can't return it by their policy. read more

Our order arrived late and defective. The material is awful. The numbers were sticking together and faded in areas.

horrible. shipping takes extremely long. Customer service is nonexistent. I would not recommend using their service.

i have ordered several times from soccer.com. they are incredibly slow and twice have cancelled my order after a long processing delay. I will not order anything from them again. read more

I love the shirt, but Soccer.com service stinks. I received half of the order with a note stating that the second half would be sent separately. It never showed up. I prepared the shirts that did show up with numbers and logos, not realizing it would be a waste of time and money. I now have half an order that can't be used, out of all that money and time. I am very upset about this. I have to order expedited shirts from a different vendor at my cost. I am out so much money on this. When I tried to post this review on their site, they deemed it didn't match their requirements for posting. read more

I order my kids uniform for his team and the size chart said XS was for a 10 year old but when we got the product it was for a toddler, since it was made for his club I cannot return and have to purchase it again $100 gone to waist. Plus they charge for shipping to get your product and to return. Horrible customer service read more

By far the worst company. My kids' soccer club had just switched to them. I ordered new uniforms and was sent the wrong items. I have made multiple attempts to reach out to someone to get it fixed, and no one has contacted me. I tried to return the items, and they're trying to charge me for the return. I hope you go out of business soon with such horrible customer service. read more

If only. My son wanted to do liver pool filter soccer winter, whatever it's called. This was already questionable for me. They use soccer.com. I ordered the uniform, which i do not understand why you have to have one. I did the 2 day express shipping, which is high, only to find out i should receive the package on Janiary the 6th. Once ordered you can not cancel. If the website stated the expected ship date prior to me paying i would not have ordered. I do not know how much of an issue this will cause with the 4 day camp not having a uniform. If there is not an issue then there is not a purpose in having to order the uniform in the first place. If there is an issue then I have to see if I can get refunded for the camp, 300. So I see the website as scamming in cahoots with the camp at this point. ​​ read more

Soccer.com - Active Life Near Me - Curitiba, Puerto Rico

I have been calling for weeks and they don't answer!!! I need to get a payment resolved

Never had such a bad experience with a company like Soccer.com My order took almost a month to arrive and then the size was wrong. The sport jersey was labeled as YOUTH MEDIUM but the actual size was more like KIDS size. Clearly the Soccer.com sizing chart is wrong. Beyond that, the tag on the jersey showed $80 and Soccer.com charged me $116 My recommendation is to never ever buy anything from this company. read more

This is the absolute worst website ever. Their customer service is garbage. I was on hold for 90 minutes and never talked to a single fricking person. If I could give this site zero stars I would. read more

I ordered the equipment seven days ago and they haven't even shipped it yet, they are very bad.

2nd time I ordered a product that never shipped. waited 2 weeks for an answer from customer service. there won't be a 3rd time

ordered shin cards a month ago. money has already been taken out of my account and I still have not received them. been calling soccer.com for weeks to get a refund but they don't answer. hope they run out of business so other people don't have to put up with this. read more

They hid all the posts on their Facebook page from consumers who never got their orders or their orders are severely delayed. That's shady in and of itself. Their shirts are itchy and cheap. The shorts are so thin they're see-through. The socks are way too thick for soccer socks. Customer service representatives are rude and snarky. They ship their orders several weeks after the order was placed, and they won't refund you for any reason. Save your money and go anywhere else. I placed my order in July and paid for 2-day shipping. $113 for two shirts, one pair of socks, and one pair of shorts. Shirts and socks took 7 weeks to arrive (got them September 1st) and the shorts arrived finally twi days ago. We're more than half way through the season. When my order was already 5 weeks out, I reached out and tried to cancel my order since I paid for items to be used this season, not for less than half a season- they're basically worthless. The email responses I received were terrible customer service, useless boilerplate language, and passive aggressive and unprofessional snark. They basically said that I should have been aware they are contracted to customize orders, so they are all nonrefundable. It is unreasonable to assume customers are aware of a company's various contracts. It is also unreasonable and unprofessional to throw that in their face when they want a refund for items that are for a specific season that is already almost over, especially when that order was placed nearly two months prior. They have zero incentive to ship orders on time since as soon as the order is placed they have your money, a policy that prevents returns under all circumstances, and the gall to ship it essentially whenever they like, regardless of when the order was placed. read more

Trash website and customer service. Been waiting on a golaie jersey for my sons team for 4 months now with no end in sight.

Same as everyone else, months of back order, nothing came on time. Terrible site, terrible experience, PLEASE DO NOT USE!

It is a shame what a downturn this company has taken! I have used them for years and spend thousands and thousands of dollars and I am going to find a new company now. I have given them chance after chance over the last six months and they continue to fail and fail and fail. They want to blame it on Covid, and at what point are they going to suck it up and take responsibility. It is one thing to be eight weeks behind in orders, it is another when you send uniforms that someone has waited eight weeks for, to the wrong address, and make them wait an additional eight weeks to get new ones. so now an order that was ordered on August 13, is supposed to come in December 1. As a single customer I cannot too much about it, but I know many parents within our club are demanding we do not use soccer.com anymore, so maybe the club will have some power! read more

I would give a zero if I could. The company sent the incorrect sizes for uniforms ordered. It seems there was a technical issue on their end. They sent me to all different customer service agents, no one knowing what I spent the last person about. I reached out to ask for the correct sizes and they told me I needed to reorder everything at my expense. I wouldn't trust reordering from this company because I believe the same thing would happen again. I was also not given the option to not order parts of the uniform we already had. It seems like a scam to me. Just be careful when ordering. read more