This place sucks. Do not recommend going there. Customer service does not exist in this…read moreestablishment. Everyone that works there is extremely rude. Waited 3 hour just for the lady to yell at us saying she can't help us that we need to schedule an appointment even though we completed all the forms online and just needed to drop off supporting documentation since the website said you have 45 days to drop off the documents they're requesting. If I could give them zero stars I would. Zero help and a waist of time.

This Social Security office is located conveniently off a main boulevatd and it is easy to access…read more The building is the first one on the street corner, and it has a separate parking lot. The office has 17 customer service stalls, but usually, only about 4 are operational since COVID. The pace for being seen is relatively good. The customer service is good, and they all seem interested in assisting you in completing whatever you came in the office for. For me, the mood of a government office is pretty somber, and it is hard to get past the feeling that most people are seriously stressed out when they come through the door. I will say that the first person you see is a security guard who offers you a grin when you offer her one. She seems very pleasant and eager to help people. This office is so much more peaceful than the offices in Norfolk and Virginia Beach. The citizens demonstrated a definite sense of entitlement in the way that they complained about everything from the seats to their wait time. I like the atmosphere in Portsmouth much better, I know that's a first, but it's true. I knocked off a star because I am back today because the representative forgot to submit one document that held up my form. She did complete it and give me a copy with a date time stamp so everything is dated properly, so I still think her laughter and smile in a government office on a hot afternoon before Labor Day weekend was awesome.

I arrived at 9:00 AM and was greeted by a line extending outside the building. After checking in at…read morethe kiosk, I waited more than two hours without being seen( still sitting in the lobby waiting as I type this). Since food and drinks are not permitted inside, the lengthy wait is even more challenging. I want to be clear that my frustration is not directed at the staff currently working. The employees appear to be doing the best they can under difficult circumstances. However, it is evident that this office is severely understaffed. Having only 2 service windows open out of 14 available windows is concerning and significantly impacts customer wait times and the overall experience. I encourage management to evaluate staffing levels and allocate additional resources to better serve the public. While this is a government office, it still provides an important service, and residents deserve timely, efficient, and respectful customer service.

I strongly suggest you make an appointment. Be sure to check in at the front kiosk and keep your…read morenumbered ticket on you. Do not give the ticket to anyone else, it is directly tied to you. There is no food, drink or photo taking allowed. Be prepared to wait several hours. Also, DO NOT sit at any of the seats along the walls, even if none of those windows are open to serve anyone. You cannot sit at the closed windows even if there aren't any available seats.

Bless our National Park staff. They have to deal with some terrible humans, as we witnessed the day…read morewe were there. But it was handled well and we enjoyed our time here. There is a ton to see in the visitor center and even more on the other side of Kill Devil Hill (the big hill with monument) They have a Veterans discount in the gift shop!

We were so happy we stopped here. The walk up to the memorial is steep at times, but there are…read moremultiple paths to take so others may have been more gradual, but it was part of the experience to step up to where these brothers flew their first flight. Do stop in even just to drive around, it was beautiful!

I went to City Hall to pay a bill and vote early. The lobby was clean and the staff were welcoming…read more Even the folks working at DMV were cheerful and had jokes about the weather. It is easy to park and come into city hall. The area around the building is always clean and tidy. Inside the building is clean and the floors are shining. I hope more Portsmouth citizens take advantage of visiting their City Hall. I found that the workers love to interact with people in person and it helps me explain what I am here for with visual clues. People are better than clicks on a computer. My visit was short but I accomplished everything I came in to do.

Caught Office of Permits and Inspections trying to ticket my car on October 31, 2025…read more Car had November 2025 tags and November 2025 State Inspection. Insurance card was in plain view, along with receipt from DMV for renewal of plates, acting as proof of renewal. Second time Permits and Inspections has tried to ticket this car, the first was for "LEAF LITTER" on the hood, car was licensed, inspected and insured at this time, as well. Proved the car ran and drove, when I drove away. Not the first problem I have had with this Office, they contine to target me due to my race, and gender

JEB Little Creek-Fort Story has one of the strongest MWR's in the region, and families who aren't…read moreusing what's available here are honestly leaving value on the table. The Outdoor Recreation program alone is a major asset. Between equipment rentals, camping gear, kayaks, paddleboards, grills, and seasonal offerings, it makes it possible to plan full weekends or spontaneous outings without needing to own everything yourself. It's practical, well-maintained, and priced in a way that actually supports families instead of excluding them. Commands can even check out items for zero cost for official events with a request submission. The gym and fitness facilities are equally solid. They're clean, well-equipped, and large enough to handle real demand without feeling chaotic. Whether you're lifting, doing cardio, attending group classes, or just trying to keep a routine while juggling family life, the facilities are reliable and accessible. It's one of those quality-of-life details that quietly makes a difference over time. What really ties it all together is how easy it is to see and access these offerings through MyNavyLife. Events, programs, seasonal activities, youth offerings, and special family events are all visible in one place, which makes planning far easier than hunting through multiple pages or flyers. There's a clear intention here to support not just service members, but entire families, and it shows in the range of amenities available. The MWR Library is honestly a very sweet location and has a single sailor Liberty Center for folks that are on their own and they have a lot of programs to make free time fun and not super expensive. Between Outdoor Rec, the gym, community events, and family-oriented spaces and places, JEBLCFS offers a level of support that is genuinely meaningful. It's not just "nice to have" we actively use these resources, and they've consistently made things better when we use them.

Allow to get processed at the entrance if proceeding to the lighthouse. They will check your car,…read moreand ask for paperwork (IDs and car insurance). Follow the rules, and you'll have a great time!

I'm not normally a fan of museums but this was a great experience for us…read more First they offer military discount. Second the kids have a scavenger hunt to win a prize in the end. Every stop along the way you are assigned tasks to get a stamp. Majority of the "actors" were amazing with this! There was one girl next to the black smith that refused to give my daughter the stamp because she didn't want to put the armor on, but the young man who showed us the black smithing called her over and gave her the stamp anyways. I believe that was the only off putting experience from the whole thing. Made my daughter not want to continue. I wish I had gotten her name to put an actual complaint in, not all kids will want to wear the armor for various reasons. We listened and watched each demonstration and I think that's enough. The prizes were actually nice, they weren't just some sticker it was either a bookmark or a magnet. Both good quality. I learned a lot, our favorite part was the blacksmith, he explained so much to us and even gave my daughter the nail he made. Both actors on the ship were nice, the young man under the ship really stayed in character and answered all questions as if he was one of the actual crew. Super cool experience.

This is probably best taken in by people with children, especially those who aren't extremely…read moreinterested in museums. Aside from the ship, the outdoor sections are a little sparse but they do have live reenactors who are happy to explain a lot about what they do have, and that's really cool. The ship also has a couple people on board who are happy to explain both the historical and modern questions the kids have (like do you actually sail this boat... etc). The museum isn't extensive but it's enough to cover multiple topics and allows children to touch everything which is nice. It's short enough to not lose the attention of kids but does have some things that engage them. The town nearby is also super cute so all in all it's worth venturing out to Festival Park if you have some time on your hands.

I love it here! I…read morelove the convenience of the location how it's near everything! The library is minutes from the mall minutes from a gas station minutes from a gym this is just perfect in my opinion. Very seldom do I use any other services other than the desk area to do independent work. Even though I do have a library membership in case I do decide to check out anything I just love being able to come and work in a neutral environment it's not super quiet in here especially if mothers or Guardians are with children but still it's nothing that's unbearable. The staff is super friendly always helpful. Every time I come in I'm greeted with a smile. The restrooms are always tidy! Upstairs and downstairs areas and handicap accessible. There are Stadium size rooms as well just an efficient building and location that holds a lot of events from graduations to seminars. But if you haven't been here definitely check them out. This past year, I've witnessed some graduates come and take their senior photos and evidently that's something that's allowed I've never seen anyone question them... I Love all the natural light that comes in as well petfect for pictures on a bright day. Have fun and enjoy life :)

What a beautiful building, with an AWESOME staff. My daughter and Mayor Oberndof's younger…read moredaughter Heidi graduated Kempsville H.S Class 1986..

There was no line out the door like most government offices! I went in sat down a few minutes ,…read morewas called up got my credentials and left. No fuss! No muss! No crowd! And especially... no long wait!!

Such a nice atmosphere. The buildings have been renovated recently. Great place to rent cabins and…read moreor camp on the ground. Hanger one is great food and atmosphere. Great shopping at the CGX.

I don't have nothing bad to say about them. They're all way around. They're always good to us…read more Great customer service good salesman and a great managers Matt and TJ they're the best as well

I needed a new social security card due to a change in my last name. I completed the name change…read moreforms online and made an appointment at the Newport News office to verify my identity. I was there no longer than 15 minutes. Staff is not overly friendly but got the job done. Got my new card within 2 weeks.