It is daunting to work through Social Security issues. But the Greensboro office was easy to locate & had adequate parking. There are sign-in computer stations that make certain you get the the person who can assist you. We had forgotten to bring of request form and they were very understanding and gave us one. (SOCIAL SECURITY NEEDS TO HIRE ME TO REWRITE THEIR DIRECTIONS because it is always confusing.) They had a good system with the numbers being called on a TV screen. It helps me to be patient when I know a system is in place. My ONLY COMPLAINT IS THAT THEY MUST HAVE CALLED OUR NUMBER AS WE WERE MOVING SEATS...and we didn't hear it...then without calling it again, they went to the next number (we had been there long enough to hear them call numbers more than once!) We didn't know who to ask, but one nice lady looked us up and said the guy who called us had left & checked us done! (We had heard the number after ours called!) But she agreed to take us next. It took maybe 15 minutes! Granted, we waited about an hour, but be prepared for waiting in these situations. (I take a book.) But the waiting area was pleasant. Most people were patient and left content that they had done what they needed. WARNING no talking on cell phones is allowed so if you need to call or get a call, go outside. I like that policy! I must commend everyone who helped us from the security guard to the lady who processed our paperwork. Most people expect instant service these days so the people who work there do a great job being professional & courteous. (except the guy who didn't bother to re-call us!) read more

Haven't visited yet but hopefully someone there can respectfully help me because on the 1213,call the woman after waiting almost 2 hrs to get her was misinformed or just acted that way and was rude and pushy. I don't exspect that when I'm polite as can be. read more

I called this number on 2/5 for assistance with SS issues, online because. I was unable to access my online portal. The representative Mrs Barnes answered all my issues and then some. She provided the upmost customer service. Shout out to Mrs Barnes thank you . Oh I only waited 15-20 minutes via phone call for help, which is rare for SS calls. read more

Social Security sucks. They penalize you for being healthy and try to find ways to suck you dry. I wish I had never taken Medicare. I am a healthy person and always have been. They want you to die so you can collect that BONUS $250. read more

Since COVID-19, this office has been HORRID. Can't get them to answer the phone and the one time I did, the agent hung up on me after I told him they kept canceling appointments. I have NO WAY of getting into my SSC account and they won't let people in this building without appointments. How the fuck am I supposed to get these important documents that I need for jobs? read more

I would give it a zero, if I could. Sat in the office for over 3 hrs. Still no,response. Wow!!!!!

Everyone at this location was extremely friendly and efficient. I was there for a name change, did what I could online and dropped in with no appointment to complete the process. I was in and out in 30 min. There was very safe distancing and just an overall feeling of a organized process. read more

I would give a less than 1 star if that were an option. I started calling at 0800 and was cut off after holding for 30 minutes. I called back and was on hold for I hour and finally got a person . she hung up on me after I asked a simple question.... No response!!!!! This is a prime example of our GOVERNMENT AT IT's BEST!!! If I treated people like this at work, I would be fired..... but all is well for government employees!!!!! read more

As most people are aware, the social security office is not a fun place to go due to the long wait times. We've waited here for 90 minutes just to get an audience with an employee. There is electronic check-in now, so that makes things a little easier. The building is not about comfort, which we expect to see in a government building. It is all about practicality & efficiency. If only it were more efficient. read more

Social Security - Public Services & Government Near Me - Greensboro, North Carolina

My fiancé and I walked in at 9 am on a Friday to a packed room. The officer at the door was friendly and helped us check in. People were constantly called to windows, and we were out the door by 9:40 am. read more

I have attempted to make a appointment with the Greensboro location and I have been hung up on, and the call was dropped 4X. This is unacceptable when they are no longer taking Walk Ins. There are a lot of people needing jobs and I hope management is aware of the unprofessionalism of their employees read more

I was there today. I had a 9:30 appointment. I was taken right on time. I arrived early and they had a system of calling people back that amazed me. The 2 women who were calling numbers and directing people were so organized. Some people barely sat down and their number was called. And of course the woman who waited on me was polite, knowledgeable and patient. What a wonderful experience. read more

I have had many experiences contacting the Social Security Administration, both via phone calls and one horrible visit to the office in Durham. Friends told me the Greensboro office was exceptional. AND so I went to Greensboro. What an amazing place! GREAT CUSTOMER SERVICE! Truly caring, knowledgeable professionals dedicated to helping figure out those bizarre contradictory, confusing letters the SSA sends out and the contradictory, sometimes misleading, inaccurate information given via phone, depending on who answers it! The Greensboro office was CLEAN, set up well, with comfortable clean chairs! The LEO who opens the door, and provides security, was IN CHARGE and friendly in directing us in an orderly fashion to the waiting area, along with explaining how we would be seen. The SSA staff member----organized, clear, and helpful with instructions on how to check into the computer and then assigning which numbered window to send us to. The lady at the window spent an hour and a half figuring out my account's chaos, the contradictory letters, consulted with others at the office, and spent time to advise me on what to do. NEVER did she tell me she was spending too much time with me. I drove an hour and 10 minutes to get there; I would happily drive 4 hours to get to this office again! What a great relief to have found them! These folks ROCK! read more