Can't complain! Got there at 7:00 am, the line was around the back. It moved super fast. Home by 10:00ish!

I am still determining what happened to the old DMV, but this has been the most disorganized agency I have seen. I had my picture taken in June they gave me a paper stating my license would arrive in the mail in 7-15 days. Well, in late September I was informed that "whoever they contract with is behind or something", heck I can't even remember the story. But long story short the representative stated someone from DMV would call me to come back in and retake the photo FREE of charge. Well, here it is OCTOBER 2024, no call. So, I decide to walk in and inquire. I got here at 10:00 am. Now here it is 2:18 pm and the line only goes down 2%. I am confused.. are people no longer working? Has the state lowered the wages or cut benefits, on vacation or what? This is ridiculous. There needs to be a better process. I'm tempted to go into their breakroom, and find myself a light blue shirt, and get behind the computer. Heck, I can type your name and take a picture of you and say NEXT... Come on East Market Street, you got to do better. read more

Horrible I never been somewhere so out of order it was the worse waiting experience I ever had. There's no reason why interactions should take that long. They double up on tickets so if you go with after 7am you're screwed. Everyone is so disoriented like in a daze no urgency and no solutions. You're better off driving to Raleigh read more

The lines will be very long without an appointment but besides that, the staff were kind and helping.

This was the absolute worse DMV experience I have ever had! I have lived in multiple states and this was the first DMV office that put their customers out, it didn't matter if they were waiting 20 minutes or 2 hours. A staff member just told their customers to exit the building! It was ridiculous! We should definitely review privatization. read more

Wow, even if it is a North Carolina DMV office, this place is kind of cool. Now, I'm not saying it's the type pf place you'd come to just to hang around, but if you have to have your license renewed, this place makes it less of a pain in the rear. Like a dolt, I'd let my license expire, simply forgot about it all together. It had been expired so long that I had to go thru the entire process as if this was my first license - written exam, vision, and even the dreaded ROAD TEST! Made an appointment (first one available was 2 weeks out), and when I got to this office it was slammed, every seat filled, almost as many folks milling around in the outside hall area. Even with this crowd, my number was called no more than 15 minutes after the appointment time. The entire process took about 30 minutes, and I was out of there with my new temporary license - I was legal again! The staff here was friendly and efficient, which is hard in a place that is a mad house, all the time. I'd strongly recommend getting an appointment. read more

Super friendly I lost my wallet and they informed me of everything I would have to do it get all my items back! Very helpful and I'll be back . Social distancing was great ! read more

I had an excellent experience getting a North Carolina driver's license (moved here recently) at this location because of a little secret...YOU CAN MAKE AN APPOINTMENT!!! I called and although it took several calls to get through to someone, I was able to easily schedule an appointment for a license about 2 weeks out. My appointment was for 8:30 am on a Friday - I arrived around 8:15 and they even took me early! Such an easy process. read more

Going to renew a license isn't fun but is a necessary chore. I was very impressed with this experience - the people working there are friendly, competent and helpful. What's more, they're cheerful and seem to enjoy being there and they made my experience, which I'd expected to be boring at best, a pleasure. There was practically zero wait time, and though I'd made an appointment it wasn't necessary. I arrived around 8.30 and I think I was out by 9.00am. My license arrived in the mail 10 days later. I know government organizations are often criticized, sometimes rightly so, but this was an example of an efficient and pleasant place to do business with. And no, I'm not affiliated with them or anyone there. read more

I was at this DMV to get my NC DL. I just walked in without an appointment which was a big mistake. There was a pretty big line just to get a number and the there were a lot of people waiting inside and out. The lady giving out numbers had mentioned that it'd be at least 2 hours before I get my turn. I had to wait a little over 3 hours for my turn. It was only later that I realized that some people took a number, went to hops burger bar and came back before their number was called! (I did the same when my wife was here for her license) If you have a license from another state, you'd still have to take a road signs test and eye test. If you are planning to go to this DMV and don't want a long wait, get an appointment!! read more

I was very impressed with my entire experience at this DMV facility. In 40+ years of going to DMVs, this was by far the best. The staff was engaging, friendly, and very helpful. Examiner Booty is a multitasking professional that seems to love what she does. I cannot wait to tell everyone what a pleasure it was to get my NC DL. I probably waited 20 minutes for my number to be called, but it was a clean, quiet, spacious office and waiting area. Bravo to the staff for being awesome! A special thanks to Examiner Booty. read more

Let's get straight to the meat & potatoes. I visited this branch in pursuit of obtaining a duplicate ID. Upon my arrival I was promptly greeted by the receptionist & informed that there would a 1 1/2 hour wait until I could be seen. After this exchange of information, I was informed that in the future to make my dmv experience faster I could schedule an appointment & by pass the long wait times. Also, I was delighted to find out that all of my needs could also be done from the comfort of my home on the DMV website!!! I would highly recommend this branch to family & friends ( just schedule an appointment ahead of time before you go; or If you know someone looking for a job let them know this branch is hiring) read more

Worst experience in a DMV. Everyone goes in with the least expectations possible when going to a DMV. But, today was so unpleasant it pretty much ruined the whole mood of the day. The older woman who came in to take over at the front barked orders at everyone- everyone around us complained about it. We even witnessed another employee go up to someone and whisper to ask them to sit down or else the lady at the front will start yelling. She was completely unprofessional and had the worst customer service skills. No one else at this establishment had the attitude she did. read more

I am not a big fan of DMV's but this location should serve as a model for a DMV done right. I came here to get my NC drivers license. Upon entry, I was greeted by a woman who provided me with a ticket and off I went to the waiting area to hang out and wait my turn. The place was a little crowded, and most of the seats were filled up, however, the line moved quickly and efficiently to the point where I was able to get in and out in just over an hour. Needless to say, I was super impressed by my experience here. read more

I came here with my brother to get a new ID. He did not have an appointment so I was already dreading this experience. He had this genius plan to go late in the afternoon. The line was out the door, and some people were standing. I was already thinking of leaving him here and going shopping or something. It took about 10 minutes just to get the number and we managed to find a pair of seats inside. There's about 12 counters in here, but I think 7 or 8 were open. There are tvs posted with the queue overhead so you can guess about how much time it'll take for you to be called. The space was very clean and somehow cool, despite the crowd. To my surprise, we only waited about 30 minutes before his number was called. The gentleman who reissued his license was funny and made the process very much enjoyable. If I have to come to the DMV for anything, I'll be sure to come here, but first make an appointment. read more

Horrible. Employees can't help that the system is inefficient. Waited 2 hours for a drivers license. North Carolina DOT needs to get this figured out. read more

Horrible staff and bad communication. It's sad that I have to brace myself before going because the customer service is horrible.

I was SO impressed with this DMV...and I never thought I'd say that about any DMV anywhere. I needed to go get my temporary driving permit, as I renewed my driver's license online but hadn't gotten it yet, and needed to be legal on the road! I live in winston but work in greensboro, and this one was closest to me at the time. I usually dread going to the one on Silas Creek as the service is awful in there, they're always slammed and slow, and the employees are generally less than kind. I walked into the DMV on Coliseum, was promptly and kindly greeted by a lady at the front desk. I explained my situation and showed her my receipt where I renewed online. She glanced at it, kindly wished me a belated "happy birthday", smiled at me, printed out a ticket, and told me I could have a seat in the waiting area to the left. Whoa! She was so nice! No sooner did my rear hit the seat, did they call my number to station 2. What?! Am I seriously at the DMV? I popped back up and began approaching "station 2". At station 2, I approach a man with kind eyes and a gentle smile. "Hi, what can we do for you today?" he says, as he gently cleans the lenses of the sign/vision machine from the previous user. I hand him my stuff, he looks it over and says, "Ah, you need a temporary driving permit. Hopefully you're in the system, but if it hasn't hit yet, we'll figure out a way to get you straightened out today." Dude, I've got to be dreaming. He answers all my questions with an almost creepily kind voice. He leads me over to the picture area, where they have a smiley face sticker on the camera where you're supposed to look to have your picture taken for your license/ID/whathaveyou. Does this place get any better? I was in and out of there in no more than 15 minutes. Even if I ever stop working in Greensboro, I will make the trek out to this DMV forever and always as long as they keep this staff and this kind of service going on. I've never been more blown away with this kind of service from a DMV...Heck, it's hard to get that kind of service anywhere anymore. They were AWESOME. read more

they stop giving out tickets at 430 so they can leave by 6. i went in there at 415 and got my ticket and was surprised to hear the lady turning people away shortly after. it was packed! guess what time i got serviced? 545. there was one other person left behind me. the lady unlocked the door to let me out. read more