THE PHONE NUMBER LISTED IS WRONG. READ THIS REVIEW IF YOU WANT YOUR APPOINTMENT TO GO SMOOTHLY. The Norristown PA Social Security office is actually one of the more efficient and well-run government offices that I've been to, but there is a LOT of bad info out there that could make your experience VERY annoying. TL;DR: Call 1-866-964-6305 and SET AN APPOINTMENT via phone. The office DOES NOT TAKE WALK-INS. First of all, the phone number listed on Yelp and Google is dead wrong. IF you call 1-800-772-1213 (the listed phone number on all the online websites, including the SSA.GOV Norristown office webpage), you will wait on hold for a LONG ass time. When someone finally picks up, they will tell you that there are no appointments necessary, and you should show up in person. DO NOT DO THIS. THE NORRISTOWN SITE DOES NOT TAKE WALK-INS. DO NOT CALL THIS PHONE NUMBER. THEY HAVE NO CLUE WHAT THEY'RE TALKING ABOUT. Instead - skip the 1-800 number entirely, and call 1-866-964-6305 during business hours. This will connect you directly to the Norristown PA office, and they will set up an appointment for you with a specific time and date. Before you go - go to the SSA.GOV website and follow their instructions on what documentation you will need. Bring ORIGINAL DOCUMENTS whenever possible, no photocopies of passports etc. Follow these instructions, show up early at your appointment time, and you will be in and out in as little as 20 minutes with no hassle. read more

Social Security - Public Services & Government Near Me - Norristown, Pennsylvania

I was seen quickly without an appointment, the office is clean, organized, and QUIET. The agent or employee that I spoke to was very kind and helpful. My issue was promptly addressed and I was properly informed of the next steps. I, like most people, dread going to any SSA office, but this was certainly my best experience. read more

Social Security - Social Security Administration Office - Public Services & Government Near Me - Norristown, Pennsylvania

I had made an appointment for 9am, when I came into the parking lot there was already quite a line waiting to get in. I was very half hour early but could not stand in the line because of back issues. I was very happy when the guard who's quite a gentleman, open the door and asked for all people who had an appointment to come forward. It actually felt very bad for all those waiting. Anyway I met with Ryan for an issue of Medicare being canceled and he walked right through it with me. Thankfully the issue is resolved. Thank you Ryan for your help! read more

I was on hold for 90 minutes. Now I'm listening to a phone ring for 25 minutes. Does anyone work there? The federal SS gave me this number but no one answers it. I f I could do what I needed in the website that I was told to visit 100 times, I wouldn't be calling this number!!!!!!! I was told I need to make an appointment. I guess I have to go there to be told when to go there. Ugh!!! read more

With the recent passing of the Queen Mother, some changes needed to be made for the Patriarch to receive survivor benefits. We first attempted to complete these changes online, receiving the dreaded "these services cannot be completed online" message. Crap. Thanks to someone else canceling, we were able to get an appointment at the Norristown office in a reasonable period of time (a few weeks after our call). We had heard all kinds of horror stories, though, and we were figuring even with an appointment it would be hours. We arrived about 1/2 hour before our appointment, and the security guard showed us how to sign in. Given a number, we sat in the small, somewhat crowded and noisy waiting room as people were called up to the three counter locations. The Patriarch took a nap. Amazingly, we were called at our appointment time and brought back to an office area, where a very nice, patient and caring worker reviewed his paperwork, listened to his stories, handed him a tissue as he got a bit teary, and then took care of his benefits. All in 15 minutes. Wow. During our conversation with this worker, we mentioned we were going to go check out the theft store, Impact Thrift, that shares the shopping center with their offices. This is what we did, and amazingly as we were browsing this worker came, searching for us. She had forgotten to ask him one question, so she put her jacket on and went after us so she could ask. It was not an urgent question, she just wanted to make sure he still wanted taxes deducted from his check (he did). We were amazed that she would care enough to do this. It's SSA, folks, so it's not beautiful and if you're a walk in you may have to wait. Appointments can take a long time to schedule. However, we found the experience with the employees there to be quite pleasant and caring. Nice job. You all made a tough experience easier. read more

My husband has been going to SSA for a year and half and still hasn't get his disability income. He will be going to the office weekly to check in on his status. They would tell him "oh, we need this information" so he got that information for them then on the next visit, they would tell him oh we also need this other information from him. so on and on" I am like why can't you tell him what kind information you need from him all once instead of having him to come in weekly to check on his status which he has been waiting for his SSA to be approval, We are working on to get a lawyer because they are bullshitting around and wasting people time. Not only that, I came with him to the office to see if i can assist him with the case, the lady (I wish i remember her name), My hubby informed her that he is deaf and will not be able to understand her 100 percent but she kept going and talking to him like he would understand her and I explained to her that he needed an interpreter and what do I get? "Have a nice day" I am like this is ADA law to provide an interpreter and told her shame on you, and she brushed it off like we are nothing. It is really sad that they do not comply ADA law or make an attempt to find a way to communicate as there are several tools you can use to communicate with deaf and hard of hearing. SSA in Norristown are ignorant and only think about themselves and get paid by sitting on their ass and not making an effort to help people with their cases. I am beyond disgusted by them. read more

Very sad situation for this Norristown location. Employees taking their time when lots of people in need are being waited for days and months. You are in mercy of their discretion and approvals. Been there several times, called and mailed same copies...but documents still not scanned in system for main SSA office to review. read more

Received fast, efficient and friendly service. This did sUrprise me especially given the other ratings. However, the lady at window 1 at 9:00 this morning wearing the antlers was super. read more

Unfortunately the employees don't seem to be knowledgeable. They gave my wife incorrect information when she changed her name when we got married and now we are stuck dealing with the consequences. read more

Lady called me stupid because I am hard of hearing I'm sorry I was born so messed up it's not my fault I have shitty genetics. These people are all ableist. read more

I have been dealing with several SS issues for the past couple of years. The situations involved a Philadelphia Processing Center that handles the actions for the Norristown office who seem to only be the orchestrators. There is no way to reach the Phila Processing Center and when you try to make sense out of what is happening the Norristown office just defers to the processing center and the situation never gets resolved. That office seems to forget to deduct Part B and Taxes from SS despite the fact that you have filled out forms requesting this. When they need to make any changes (and I emphasize ANY changes) this office and the processing center can never complete them. Even the managers take a hands-off avoidance approach to your problems and suggest you work with one of the lower level staff. Nothing ever gets resolved and I am talking years! I am moving soon and am hoping I don't have the same problems at another SS office. It's gotta get better. The moral of the story is - if you keep your SS just as it is and don't incur any changes you might receive your benefit but if something happens expect it to take years to resolves. read more

I live in Philly but went to this location to change my name after I got married because it was near work. The wait wasn't terrible - only a half hour - and the woman was really nice. But...she told me she couldn't process my application because I have a Philadelphia address and that I needed to either provide a different address or go to an office in Philly. read more