Has anybody ever had to get a replacement social security card for something? Is it not something that you look forward too. I went to this location, and got there about 10 minutes after they opened. I should have gone 30 minutes before they opened. The place was packed when I got there with about 50 people waiting. It took me an hour just for them to call my number. It turned out that, even if you call, and they say you have the correct paperwork, that you might not, as was the case when I went. When I got to the window, they said that when you call, the person that answers the phone sometimes gives out wrong information, and it used to happen all the time. I just went to save time on mailing paperwork back and forth, which might add up to weeks. So, I guess I will get the correct paperwork, and then next time get there really early. read more

Social Security - Public Services & Government Near Me - Raleigh, North Carolina

So I don't think anyone really ever wants to go to the social security office. You need to go for something and you "adult" as they say. I wasn't looking forward to my visit, especially after reading some of the reviews. For my business I decided to make time to go in on a Tuesday about 9:30am. I filled out the appropriate forms ahead of time (get them online if possible). From the time I took a number to the time I was called to a window was about 7 minutes. The young lady that helped me was very friendly. She explained anything that I had a question on, and done in another 5 minutes. I was amazed! Perhaps my need was a simple one but it was a pleasant interaction. I didn't take any pictures to post, but the ones posted are pretty accurate. I do wish I would have gotten the young lady's name so as to credit her for a job well done. read more

I came here for a new social security card since I recently got married. When you check-in for a number there is a form on the counter to fill out if you didn't print it out and do it online already. This place was packed, you have to grab a seat because they will not allow you to stand. The staff members were a little rude and disengaged. I was shocked that it only took me 30 minutes, I expected to wait longer. If your form is accurately filled out and you have the proper documents (your license and marriage license) then there are no questions asked. read more

It's really not that bad. I had to wait an hour when arriving around noon time, this is what I expected. You would have a shorter wait if you come when they first open. They could be more efficient as some clerks disappear for ten minutes between each person they serve. And if someone doesn't step up when their number is called, they really don't need to give them 10 minutes to show up. You snooze, you lose. The numbers announced on the speakers could be clearer and I'm sorry but when they make announcements in languages other than English it's just confusing at first. Speak American, the language Jesus spoke! The clerks are not that bad if you stick to the rules - sit down and wait for your turn. One guy went up to a window and said; can I ask a question? The clerk lady said; No you can't. Then made an announcement on the speakers saying, stop coming up asking questions. Bit rude, but if it cuts my wait time shorter then I'm all for a bit of rude soup. There isn't a lot of parking, so you May have to use the overflow parking lot a walk away. read more

It's a great place to go if you like hanging out in a parking lot for 95 degree weather for half a day. I guess you could call and make an appointment, except they never pick up the phone and it is forwarded to other Social Security offices in other cities. I swear that this place is much worse than any DMV that I have ever been to. I provided all of the valid documents requested and was told I would be issued a receipt by mail in a few days(never happened) Then a rejection letter a month and a half later. If you have to go to this location for a particular reason make sure you get some kind of proof that they accepted the proper documents. read more

A mixed review. #1 problem with this location is a dismal lack of parking. On the first attempt to go to this office with my elderly Mother (we had an appointment and arrived 30 minutes before our time) we found no parking spots available and a line of waiting persons that I guess was 40+ people long outside. There was a sign saying overflow parking was available at a nearby apartment complex. This was an unacceptable option with an elderly person and we left. On our 2nd attempt we made an appointment at opening time and got there 45 minutes in advance. There was parking available, and I brought a chair for Mom to use while in line. When they were ready to open the security officer allowed all of us with appointments to enter to building first. Once we had signed in the wait was perhaps 20 minutes before a very pleasant employee handled my Mom's situation. In summary: Make an appointment Make it early in the day Arrive very early for parking read more

This place is a complete joke. No parking, a line out the door, and rude employees. The lobby in this building isn't big enough so they force people to stand outside, no matter if it's 100 degrees and a torrential downpour. Once you finally get in the building, you're greeted by extremely rude employees. Then you wait some more until they shuffle you into another room where you are met with even more rude employees. So glad I don't ever have to set foot into this place again. read more

Social Security - Line out the door - Public Services & Government Near Me - Raleigh, North Carolina

I changed my name ~2 months ago by mailing so many important documents to this SS office. I received back my new SS card almost immediately, but never received my documents back. I filed a missing mail report with the USPS, who promptly got back to me to let me know all of my documents were re delivered to the SS office and were signed for by one of their employees. This was ~2.5 weeks ago. I have called every single day since then to ask if I can please just have my documents back and I have been told that I would get a call back by the manager EVERY SINGLE TIME. I have yet to receive a call back or my documents. I'd consider just going to the office and asking, but according to other reviews that won't end well. Really frustrated by this process and extremely anxious that my documents are missing. I wish the SS Administration in Raleigh gave one single care. read more

THE WORST!!!! Raleigh office: * Has informed me that documents were needed and others in the office have said they were not needed * Has informed me there is a hold on benefits and others in that office have said there is not * I've asked for callbacks and the rep refuses to call but sends messages thru intermediaries * I've hand delivered documents and was told it would be given to the claim rep and told by others he never received them * Multiple instances of conflicting information / requirements has caused significant delay in progress / completion of this claims * This claim was initiated in January 2021 and of March 2023...no benefits have been received * The recording talks about a paperwork reduction act of 44 U.S.C. 3507, as amended by section 2 of the Paperwork Reduction Act of 1995. - but everything is sent but USPS * I had a letter dated 2/13/23 delivered to me on 3/4/23. The postmark was 3/1/23 - a letter that require a signature * There is no sense of urgency * There's retaliation in the form of delayed responses (if they even respond) for frequent calls to the toll free number * I have called regarding a letter I received and been told "I don't see any such letter in the system" * I have called regarding phone appointment notifications that I have received and been told "I don't see any appointment so no one will call you." An SSA rep called at the appointed date and time This has been a completely long, extended, uncooperative process of misinformation and delays. NO BENEFITS HAVE BEEN RECEIVED AFTER 15 MONTHS!!!!!! read more

The social security card office services due to COVID 19 is trash, how is it possible tht the DMV is making appointment and a super important office like this one is making all the things online. I just called 3 times today and they said that i need to send my original information through the mail . Birthday certificate, residence card and previous social security card. Are u kidding? this can be a massive identity theft. How come this office's contingency plan is so trashy. Smh. read more

In tere Got a letter saying my Medicare insurance was going up 445$ per month. We filed married filing separately in 2018 and social security assumes that MFS are still living together! We live in different states and the form SSA-44 says to let SSA know if you and your spouse did not live together at any time in the year SSA is basing your increase on. But there's no way to let them know. Don't use SSA-44. sSA-561-u2. Call your Congressman in Washington. They get results read more

Called in at 3:30, made me hold for 30 minutes and told me to hang up and call again. Just exceptional service.

The personal respect and service was not witnessed by me. We had an overpayment issue and went in one day to gain information on how to go forward. We were threatened with garnished wages and seized tax refunds.. the problem was we were sitting right there to resolve the issue, there was no need to threaten us. We left with no resolution, feeling completely vulnerable to the powerful gov't and more confused. We quickly gained a contact with the Charlotte branch and will work with them from now on. When you are made to feel like a guilty criminal instead of an hardworking American citizen, it concerns me because we really were powerless in the situation. Our accountant looked over the paperwork they used to charge us with $12000 + of overpayed benefits and found numerous mistakes as it was. Yikes! Raleigh needs to gain some better customer service and an attitude of compassion for the citizens who walk within their walls. read more

Stop blaming Covid-19 for your crappy services and lack of efficiency. There is no good reason to not allow walk ins and for things to resume as usual. You don't have the staff because you are incompetent, not because of a virus that Most businesses and government agencies have been able to work around. We see through you and demand that we, the taxpayers, get better service. Also answer the phone when we call!! WTH read more

They are very rude. I called to get information and there was a man on the phone that had an attitude and hung up the phone in my face. This place gets worse and worse. read more

Covid is just an excuse. All other govn facilities are working or at least they have got an easy appointment center but this SSA is the worse place to deal with! I was on the phone for more than an hr just to make an appointment and end up being hung up. read more

I called this morning to ask a question and was greeted in a extremely rude manner. I couldn't understand what she was saying and asked for her to explain again, but she was very rude and did not explain very well. Instead, she told me that she could not help. Seriously, worst customer service I've ever received. read more

I went to process a name change. I expected a wait, so I got there about 30 minutes before the office opened on a middle-of-the-month Tuesday, and found a line of about 15 people already waiting outside the building. What I didn't expect is a tiny waiting area inside, which necessitates people standing outside the office, allowed in in groups of 5, even after it opens. Thank goodness I went on a cloudy day, or I would not have stayed to stand in the sun and heat. Plan or adjust your visit for good weather, or plan to suffer the elements! Once inside I was called surprisingly quickly, but helped by a rather slow and clumsy clerk. What should have been a 5-minute transaction took about 20, including the correction of an obvious typo he had made. It could have been worse, but it also could have been much better. read more

I don't have much to say about this place. Expect it to be no less different from your local DMV office. So everything applies from getting all the documents with you(even though you thought you won't need it) to getting there early before the office opens. Check their office timings before you go. They have different timings on certain days. Parking is a pain. They do have overflow parking in the apartment complex next door but it isn't many. I have been here twice and I have found the officers to be cordial and helpful in getting you the right information. And the queue does move quick. Bottomline: Get all the documents you need(double check it) and reach there as early as you can. read more

I woke up this morning dreading going to get my name changed because of all the "horrible stuff" you hear about this place. I had the easiest and quickest experience with the nicest people considering the job they have to do. You do need to get there early but once you're inside it only takes a minute. read more

Management team is terrible. First they promised to take quick action on my IRMA life-changing event claim in April 2017. Then, In July 2017, after making me wait 90 minutes to talk with someone, one of their personnel (a nice caring guy by the way), told me that their team had "lost" my paperwork and the supervisor would call me the next day on my mobile phone. They didn't follow up on that either. I recommend to everyone that you ask for the name of the person serving you, and his/her supervisor. These people might be good folks, but their behaviors are abominable. This what we pay taxes for? read more

I had great experience in this location! Wait time wasn't too bad. One star down for parking and list of documents. Sometimes it's not listed on their website, so you may end up visiting this place twice. read more

First time I went I had an appt, wait was short. Second...and best...was a phone appt. Nice man called and guided me through everything. Painless. Phone app is way to go ! read more

The absolute rudest people in the world. To the people that work there, you chose this job, try to remember that when people call and just need general information. It sounds like you have a miserable job and I am not sorry for you. read more

My wife & I had a rather complex SS issue and dreaded actually going to the office but we were pleasantly surprised when we got there. The sign-in was easy, the wait was short and the people who assisted us with our social security issues were knowledgeable, patient, pleasant, and very helpful! read more

I mean what can you really expect. It wasn't a fun experience. I was there with the bottom feeders of the earth for over two hours. The parking lot was Ick. There were crying babies. However when I was finally called the lady was super efficient, kind of rude but whatever. However really you don't go to the social security office for the customer service so what are ya going to do? read more

I called the office on Dec 31 to inquire about filing. I would have expected a long delay on the phone and people anxious to get done with their day. Quite the opposite. The phone wait was only about 1 minute and the person I talked to extremely courteous and polite. All my questions were answered and the person actually saved me a visit to the office. If you treat people with respect, you will get respect - remember that when you call for help. read more

Ok at social security office for a name change. They are so mean to everyone here and won't let a person get some water to take a pill! Two doors to enter this place and they are side by side they make you step back 3 ft and walk in the other one if you select the wrong door! Stupid. They just made an announcement to pay attention and if you miss your number you are SOL! Some old person missed theirs and they made them get another one! What the hell! Also pay attention they announced "cuz they are locking the doors at noon cuz they are done!" Omg they are so rude to the people here. Where do you register a complaint? Woman here said she had to come 8yrs ago and the same guards here are the same and haven't changed a bit. Will not answer anyone's questions. Telling people they must be quiet. Are we in a prison? Where are their supervisors? And we pay taxes to be treated rudely? Funny that it is 11:41am and now they are opening up windows to help people. Lol cuz they close at noon. Talk about a poor attitude! Do not want to hear they don't get paid enough because all these tax payers just paid them a salary to be treated rudely. Awful awful attitudes. read more

I have compassion on people that work in these places. However, the holier-than-thou attitude I witnessed from the guards was not needed. My family and I couldn't find seats that were together (since we had younger children with us). We decided that we'd stand in the back and out of the way and let the older people sit considering it was a very crowded day. But we were confronted by the "security guard" and we went back and forth on why we couldn't sit. He kept saying there were open seats, but we simply couldn't separate from our children. Only at the end of the discussion did he mention that that sitting is required. Maybe you should have led with that, buddy. When we were finally told that sitting was required, he said "yeah that's why I was pointing out the seats, pal." How could we have known that if you just now brought it up? It isn't a big deal, but next time that guard should apply logic to his discussions. Save the attitude for people that are actually causing trouble, not for a family that couldn't sit. Besides that, it was surprisingly quick service and we were treated nicely by the clerk. read more

First, based on reviews we were not expecting things to go well. We had a morning appointment and we called in on time. We had help from Kerry filing and it could not have gone better. He was extremely helpful, answered every question we had, filled us in on information we did not have, and helped us set up future business. We walked out with all business taken care of and a smile on both of our faces. Great customer service. Thank you. read more

This is really 4 or 5 for the people working there, and 2 for the inconvenience, averaged out to a 3. I got there at 9 am on a Tuesday and line was about 1/4 way around the building - yes, you may have to park in the apartments next door but it's close. Once inside, there's a big waiting room but it was well organized. There's a guard ushering people here and there, and a person manning the check-in kiosk. Depending on what you are there for, you'll get a ticket from one of several queues ("F234", "B107"). The "Now Serving" for each queue is prominently displayed on a big screen and the numbers are called out clearly. There are also quite a few service windows, so you can divide the queue by 7 or so. If you just need a replacement card or info change, your line will move faster. I was there maybe an hour and 15 minutes total. Bring a book and chill out and you'll be fine. Do *not* forget to bring multiple IDs, etc, and fill out any forms before you go. The lady guard may seem to be a bit curt but she's got a high-stress job and I saw her entertaining a bored kid. Just don't get snippy with her! read more

My experience was great. Based on other reviews I didn't go early morning. I arrived at 11:30 on a rainy Tuesday morning. There was parking available and my wait time was only about 20 minutes. Once my number was called it took less than 5 minutes. Everyone I came in contact with was polite. read more

Worst customer service I've ever experienced. The lady on the phone ms Solomon literally hung up on me while I was asking a question because she didn't want to take the time and look up my answer. She said "call back when you find out if your wife did or did not come to this particular office" click. I was unsure which of two names my adopted son had on his social security application, and she said "oh, so now you're changing his name, sir." I left a message on her supervisors voicemail and was never called back about the horrific and rude nature of her employee. Our taxes pay these type of people's salaries. read more

this place has bad customer service I call to ask a question the person was screaming her lungs out over the phone, and I told her not to scream she did not help me at all she did not let me talk I when off and I told her f** B*** and she reported me but yea she could be screaming on the phone like she was my mom I will never but never call that office again they all are rude and worst customer service they never know nothing why working there if you don't know nothing read more

I mailed in my marriage certificate and application on a Monday and it was processed by Thursday. I called to check in on the status and the representative was kind and courteous. If you have the right documents, go with mail versus an in person visit. read more

I called the raleigh social security office this morning to ask a simple question. The woman that answered the phone asked me a million questions in drill sergeant fashion and was then extremely rude when I asked my question. She was a total and complete b**** and I will never contact the raleigh office again!!! read more

Arrived around 8:45, yes there was a line. Waited about 30 min before my A# was called. Had a man rep that got me more confused than I was about my retirement and my spouse benefits. I listened to him, took some notes and left. When I got home decided to call the office, I spoke with Ms. Solomon. She was very helpful in explaining my retirement options. Mrs Solomon helped me navigate the SSA.GOV website for more information. I give SSA 1 star for my office visit. 5 stars for the phone assistance. If you have any questions about retirement call and request Mrs Solomon she is very confident and comfortable in explaining retirement benefits. read more

The appointment I made for the SS office in Raleigh, NC weeks ago ended up being torturous Thursday, 28 April, 2016. Mrs. Massey [on the Blue Hall] could ~not~ have been much ruder. Insolent. Discourteous. Unhelpful+++. From the first words out of her mouth to the last ones, she acted, as if she were doing me a favor just talking to me. Began by giving me a lot of flack b/c I HAD made an appointment. Said I could have just walked in. I explained that would have meant I would be waiting for HOURS in the packed waiting area... and that's why I had called weeks earlier and set-up an appointment b/c I thought that was the better option. I had genuine questions and wanted/needed honest, complete answers about initiating SS. [Not like 'this' is the kind of move a person makes every week.May be no big deal for her, but it IS for me.] She was arrogant and insulting about the little information she did tell me. She may have been having a bad day, but if that is the case, she needed to be working at a desk and not at a window, where she would be dealing w/ the public as someone who 'helps' people. Only one star for this lady b/c it won't let me post my review, otherwise. read more

Went to get a replacement card for my daughter on Tuesday. They told me I didn't have the correct documents. So I got the documents they told me to get and went back today (Thursday). They told me again that I didn't have the correct documents again. Even though I brought exactly what they told me to bring Tuesday. They also said today that the documents needed to be sealed. Which they did not tell me Tuesday. Then the supervisor told me that my daughters school would know what I need. And That on Tuesday they were just telling me generalizations. However my daughters school is on spring break. I had my daughter with me at both visits and 2 original birth certificates. I was pretty angry about the situation. I mean come on! What are all the hoops for anyway? And why the heck would they give me generalizations of what was really needed? During our long wait (both days) Two different people told me that they had to come back as well. The first because social security had lost their paperwork, the second because they were also told that they needed different documents. I give them 1 star, but it would be a 0 if I could. read more