Friendly and actually talked to a real live person. Was able to answer my questions. Nice addition…read moreto our community. We are lucky for this service.

Walking through the mostly abandoned Richmond Mall on the way to the driver's license office feels…read morelike stepping into a time capsule that never quite got sealed. The air is faintly cool and carries that unmistakable, slightly dusty mall scent--a blend of tile cleaner, food court grease, and decades of hair spray and nail polish remover (worth noting, two of the remaining stores are a nail salon and what I believe was a former Regis Salon... the staple mall salon of the 90's where Gen X and Millennials were traumatized with the experience of horrible high school dance hair do's that remained plastered to your head for days due to all the hair spray). The wide tiled corridors stretch out, eerily quiet and nostalgically peach colored, but your mind almost fills them with echoes: teenagers in acid-wash jeans, jangly bracelets, and oversized sweaters clustering at Aladdin's Castle; you almost crave the thrum of a fountain and the squeak of white sneakers on polished tile remains. (Today I coincidentally wore white Bobs sneakers, an unintended homage to 25 years ago when I would have been in Keds!) The faded pastel walls and neon trim still reflect the 1980s--mint greens, peachy pinks, and geometric accents that wouldn't feel out of place in the opening credits of Saved by the Bell. You half expect Zack Morris to lean against a payphone or Kelly Kapowski to walk past clutching a brightly colored oversized shopping bag. Every shuttered storefront seems to hold a memory of when the mall was the center of social life--Friday night hangouts, first dates, prom dress shopping, families crowding in line for Orange Julius. Ironically, the current stores and businesses are primarily bridal or formal wear or what appears to be a fairly popular community church. I do have to comment on the crazy collision and juxtaposition of two quintessentially American social constructs - the hip non-denominational church and the former temple of commercial consumerism. A quick search describes the church as a friendly and service-based community and I will admit that I find a strange sense of positive harmony in their use of this space. Despite the eerily abandoned and run down exterior, the interior of the mall was immaculately clean and while the Drivers Bureau could have had better signage and directions (you have to squander some faith when entering the mall at the direction of your GPS), I applaud our government for their use of this space. A short walk into the heart of the former mall finds a well-staffed office and a digital check in system that was highly efficient and ran promptly on time. The whole experience was more than a little surreal: a bureaucratic errand tucked inside the skeleton of America's mall culture, where the décor and the emptiness are both creepy and nostalgic. My main complaint for this visit was the depressing gray cubicles and unfortunately excessive fluorescent lighting inside the offices. While good drivers license photos are seldom a reality, this venue yielded my least flattering photo of all time - my picture (which the clerk was kind enough to call 'flattering'), was a depressing, washed out mug shot that created bags under my eyes and hinted at a scandalous profession and past that I shudder to imagine. (I am now considering investing in a quick trip to a spa for laser treatments and Botox to remove any hint that I actually appear to others as I do in this photo!) My photo withstanding, I have to commend the staff as they were all friendly, helpful, and kind. The gentleman that helped me truly was a nice man and I could tell he was respected by his colleagues. For anyone needing a quick appointment in the great Commonwealth of Kentucky - Richmond is your venue. It was the only location in Kentucky with an appointment in reasonable time frame and the drive in from Lexington saved a four month wait. The whole trip turned into an incredible adventure and it took me longer to write this review than it did to renew my license.

Went there on a Saturday I was in and out! They kept the line moving quickly. And the ladies were…read morevery friendly!

Very nice on the inside! Supportive staff and kept very clean! I love to go here to study!read more

Pertaining to the ground floor only: I attended a training in the conference room and was very…read moreimpressed with the room layout. The media was well planned. Lighting was great and the room felt very spacious for the large class size. The facilities were very nice and modern.

Madison Hall of Justice and the Clerk's Office is typical of the way I remember being treated Fifty…read moreyears ago when I lived in Madison County. It's scary to me that it has services still handled as if it is the dark ages. I understand if paper documents must be mailed through the United States Post Office but come on, can you seal the envelope with the glue provided on it!! I've received several documents in recent months and the envelope is sealed with a piece of tape as you can see in my photo. What Justice is there when my legal documents can be easily accessed by anyone that comes in contact with my mail. I'm sorry but after all these years the dealings I've had with the courts for whatever reason haven't improved their services. I'm hoping this legal situation is resolved soon before my personal information is compromised! Two Stars is generous.

Terrible people. Some of the clerks that work here can be nice but most of them like Trish and…read moreJessica are rude and condescending. ESPECIALLY the first one. I have never met a women so miserable in her life that she has to make everyone else so miserable. I do not understand how she still has a job here. She isn't nice to anyone and her behavior is like it's an inconvenience for her to do her job. If you don't like what you do go somewhere else. You work in costumer service. Act the part. Anytime I have to go there they sit around doing nothing, won't answer phones, have condescending comments. It is a dreadful time to need anything from this office. I have lived in other states and never have I had this bad of an experience. The man who runs this office needs to step up and do something about their behavior. I understand it's a stressful and busy job but there is no excuse for their behavior. I am not a clerk so when I go to pay my taxes and I ask a simple question that is their job to have the information to I shouldn't be met with someone who is rude and treats me like I am dumb. I am so sorry your life is so miserable and I hope these ladies get the days they deserve.