Went in Wednesday afternoon. The waiting area was completely full, so I was knew I would be there…read morea while. Once my number was called, the gentleman that assisted me was helpful and very polite. I appreciated that detail in which he explained the two situations I was dealing with (retirement benefits and medicare). This was my second visit to the office, and both experiences were optimal.

was good took a little bit at first bit we got out of there in under two hours and that was a nice…read morechange

I got here at 3:32 and was out at 3:58! Absolutely the best experience…read more You do need to wear a mask and they have Clorox wipes and hand sanitizer at every window. The woman who helped me was great!!! I highly recommend this office.

All things considered, the line moved along at a decent pace. The woman who helped me was very…read morepleasant and competent. While I waited I chatted with others in queue. Located in a strip mall with lots of parking. I tried to get help online and on the phone with zero success, so was happy my in person visit was successful!

We came with my mother in law to get a benefits letter. Did not have an appt. But that doesn't…read morematter because the people who do have one, sit there just as long. We signed in at 9:30 am. As of 11:00 am they have called 4 people. Every time someone completes their appointment with the employee, they close the blinds and it takes 30 min to call a new person back. You can hear them behind the glass (with the blinds closed) laughing and giggling. No sense of urgency to do their job. It's sad that's what our hard earned tax dollars pay for. The waiting room is full and no end in sight.

The security officer they gave is very polite. I saw and overheard him helping numerous people…read morehowever he could (not sure if that's even in his job description). There was another staff member, a lovely lady who greeted you when you came in and gave you a number. I expected to wait a while but I had my movie and games the building including bathroom was spotless.

0 stars isn't an option. These idiots mailed a random person my social security number. Not the…read morelast 4 the entire number. If fraud ever occurs be sure to list the Att general as a suspect. This is inexcusable NOBODY is this stupid but they don't care and nobody will hold them accountable for their actions.

Just moved to Austin from Chicago. Went to get my Texas state driver's license today. Here are my…read morethoughts: -My wife and I arrived, checked in, got our number, filled out a form, and we sat down to wait. -There were perhaps a dozen people there when we arrived. We were in and out in 30 minutes total. -We made an appointment ahead of time, showed up 10 minutes early, and they called our number about 5 minutes after our original appointment. Pretty efficient. -The associate who helped me get my license was friendly, courteous, and very competent. -Surprisingly positive experience! Recommended!

People who rate this less than 4 stars are either baby boomer or Gen Z. If you have ever been to…read moreanother DPS office before then you know even if you have your stuff together it's a nightmare. This is the first DPS where the wait isn't hours, there's people behind the counters working and smiling who don't get up to take a break when it's your turn. I would drive an hour out of my way to come to this office, this is my second time in a year because I moved. They had me in and out in 30 and someone greeted me in the lobby to instruct me to the forms.