If only there were a 10-star rating option! We have relied on Ben for two separate bathroom and kitchen plumbing projects. He clearly states what he intends to do, then does exactly that: shows up when he says he will (texting us in advance that he is on the way), evaluates the issues, shares his recommendation and quote, then does the agreed-upon work with surgical precision. His high level of skill and quality results speak for themselves. He provided efficient work at an exceptional value for the cost. Ben installed our two new toilets and repaired related plumbing, replaced a leaking kitchen disposal, repaired under-sink kitchen plumbing to accommodate a new reverse osmosis hot and cold water on-demand system, and diagnosed a few other fixes along the way. We added a simple in-line descaling unit to help reduce the hard water sediment, and noticed results almost immediately. He knew our faulty kitchen faucet head was covered under warranty and called to get a replacement on its way to us. He installed a new water main easy access shut-off valve so we don't have to reach waaay down behind the water heater for an old school dial knob. So helpful! Ben is super clean, organized, professional and personable. He wears booties when entering the home, lays his tools neatly out on his work mat, has a tub to collect anything he removes, and leaves the place far better than he finds it. He also reached out several times to follow up after the appointments, to see that the new installations were working as expected and that we were happy. Ben at SoDak is the only person we will call for plumbing help. Truly felt like my big brother was taking care of me and our home care needs. read more

10 / 10 - Ben was prompt in getting back to me; flexible in setting up the appointment; punctual in showing up; thorough and clear in explaining what was needed and why; patient in letting me watch him work and ask questions for my own edification; total cost was entirely reasonable, and he's just an all around nice, easy to talk to guy. If you have plumbing to be done, definitely start here, easily the best experience I've ever had with a plumber anywhere. read more

Barney & Gail. An EASY 5 stars for Ben of SODAK PLUMBING. Our main line water valve could no longer shut off and we had 4 dripping faucets inside and outside our home. When Ben was called he arrived on schedule being friendly and courteous as someone you would have known for a long time. He immediately give us an evaluation of the parts and pricing of the work needed to be done. We were very impressed with his professional courteous conduct and plumbing knowledge. We would recommend Ben as a NUMBER ONE for anyone having plumbing problems. read more

Awesome service and everything was explained in detail with estimate for repairs. Ben replaced both of our pressure tanks and shower cartridges same day as inspection. Will definitely recommend and call SoDak Plumbing for future repairs! read more

We are new to Rapid City, and had to rely on an internet search to find a plumber after a pipe burst in our laundry room. Ben was a true professional, he was able to get us scheduled quickly, arrives on time, with a 30 minute heads up, and completed our repair quickly and efficiently. We will definitely use SoDak for any plumbing needs in the future. read more

Benjamin has earned every one of these five stars. Extremely professional. Showed up on time, dressed cleanly, greeted me with a smile, his business card and a hearty hand shake. He explained what was involved with installing a new water heater and had pricing and equipment presented in a pre-printed binder. No winging it. He laid his tools out neatly and placed an empty box nearby for all the old parts. I've never seen a plumber work so neatly. He even vacuumed out the shed once the water heater was removed. (See photos) Personable, knowledgeable and meticulous -- that's Benjamin in three words. He also confirmed the appointment the night before and called me before he arrived the day of. I selected Bayz Plumbing Services from the quality of the Yelp reviews. A neighbor had recommended another company, but with some caveats. When you go with BPS, have no doubts-- you're going to get great work from a great professional. read more

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We've used Ben twice, once to install plumbing for washer and once to install plumbing for a utility sink. He shows up when you call, he actually does the work once you accept the bid (can you tell I've had problems with other plumbers?), very conscientious about his work and keeping you updated on his progress, finds ways that are the least invasive as possible, and cleans up when he's completed the job. Very professional. I will use him again and you should, too! read more

They were very responsive to scheduling, arrived promptly, and were very friendly. They were very professional in their appearance and conduct. They got the job done quickly and explained everything in detail. They came recommended from a neighbor and were great to work with. Very recommended. read more

Another 5 stars for Benjamin, wish I could give him 10 stars. My toilet was not draining with any sense of urgency, I figured it was the pipe and had to be snaked. Ben came over, saw the problem and immediately knew it wasn't the pipes, but the toilet. He showed me my toilet options, called his supplier and was back the next day, installing the toilet in record time. He even took the time to show me how my new toilet works. Will be calling next month with a new project. read more

When I moved into my new house, I called Benjamin to assist with changing out some items that were left over from the previous owner. I found Ben to be efficient, knowledgeable, funny and responsive. I even referred him to my parents (who are hard to please) I can only say good things about his service. read more

I'm SO happy we found BayZ Plumbing! We thought we had a water leak. Ben came over the same day I called and gave me the news - no leak, but a burst! He immediately connected me with a water damage company who has been helping us with the extreme damage clean-up. Once the ground was dry enough for Ben to patch the pipe, he was there again! Ben was calm, professional and extremely knowledgable. After talking with him the first day, I felt we were in good hands. Ben is also upfront and honest in the work he does, including referring us to some other companies that can do the huge reinstallation pipe work. My husband and I are happy to have BayZ Plumbing on our speed dial for any future needs! read more

Ben was excellent. His work was professional. Ben explained each process pointing out the pros and cons, if any. He always masked up and wore shoe covers. Best of all, he was a pleasure to visit with. Yep, an easy 5 stars. read more

Ben fit us in ASAP! Did a great job I felt confident with, called the next day to check to make sure we were happy and all was good! Great company! read more

I was very pleased with their service. We woke up to find ourselves without hot water from our 3-year old hot water heater. The company that installed it couldn't schedule anyone for 3 days!!. Benjamin answered the phone right away and helped us contact the manufacturer for diagnostic service. He was able to schedule a visit to coincide with the manufacturer's next day delivery of the necessary part. He was also flexible enough to reschedule a later appointment when fed ex had a delay. In summary, Benjamin was helpful, knowledgeable, competent and AVAILABLE. I would recommend his company to anyone. read more

I got to know Benjamin Schoy and his excellent company in 2 visits over 2 consecutive days. The pilot light in my water heater would not stay lit and I am disabled with limited mobility so Youtube's DIY couldn't help. Found Bayz Plumbing Service instantly on the internet and place a service request which got a callback within a half hour and appointment next day. Ben was friendly and considerate with this old man and explained the procedure and costs up front. He got everything done quickly and cleanly with the WH Controller and made me aware of possible future problems since it's an old appliance. That evening, my garbage disposal backed up and overflowed the kitchen sinks. I got a hold of Ben again and he came back the next day to snake out the sewer line and check the water pressure and flow throughout the house. Not only was he very pleasant but remained clean throughout the process. I'm glad to have found this company. If there was a separate survey to rate individual employees, you can bet he'd get a perfect score! I'll be sure to recommend this company to everyone I know who tells me they have a plumbing problem. Thank You Ben and BAYZ!!! read more

Benjamin was amazing! Hot water heater went out and it was replaced professionally within 24 hours of contacting the company. Extremely helpful and professional. Patrick read more

Our plumbing "we know a guy" from now on! Our hot water heater started leaking a few days before we were supposed to have family visiting. Ben came out the same day I called to look at our current hot water heater and give us a quote. My husband and I were kicking around the idea of switching to a tankless since we were replacing it anyway. Ben went above and beyond, getting us quotes for both the tank and tankless water heater replacement the same day. He even tracked down a very hard-to-get brand and model because we had mentioned it while talking to him. We decided tankless and scheduled the replacement for the day before our guests arrive. Ben was amazing getting everything completed in one day with plenty of time for a detailed explanation of the new system and answers to all of our questions. His workmanship is very impressive, as is his attention to detail. He is a true professional and I would highly recommend him to anyone needing a plumber. read more

Another stellar job by Benjamin and his team. This time it involved a toilet. Excellent work, excellent customer service.

Benjamin is the best plumber and we have complete trust in him. He knows his trade and it shows. He does excellent work, is very neat, conscientious and trustworthy. He takes the time to explain what he is doing and why it has to be done. I have learned so much about plumbing from him. He has done several jobs for us over the past 2 years and everything is top notch. read more

Just had a great experience with Bayz Plumbing. They installed a gas line and a water line for our new range and refrigerator. Benjamin was friendly, easy to talk to, came when he said he would, worked quickly and did a great job. He even made an extra return trip when the appliance installers didn't have a fitting needed to finish the range hook-up. Highly recommend!! read more

Ben responded to my call in the evening and I had a new water heater fully installed the very next day. He kept in touch with me throughout the process, clearly explaining the mechanical failures and my options for the potential and costs to repair instead. I will definitely use Bayz again. read more

Benjamin was kind, friendly, efficient, informative! I was looking for a plumber to fix a bad leak in our bathtub and decided to call Bayz Plumbing because I was impressed with the many five star yelp reviews. He lived up to the five star reviews and I agree with Richard who said he wished he could give him 10 stars! Excellent service - thank you, Benjamin! read more

I really appreciated getting an appointment quickly and that the cost was agreed on before work began. Friendly, professional, and efficient. It was a stress-free experience and I will definitely use Bayz Plumbing Service again. read more

Benjamin is phenomenal! He installed a complicated reverse osmosis water system under our kitchen sink and did a wonderful job. He was very quick to respond to our inquiry, honest, professional, kind, and quoted us a reasonable rate that he stuck to. We are grateful to have found a talented local plumber! read more

Very responsive! Calls back right away even during holiday weekends. Installed our tankless over a year ago and it is working great!!

Another 5 star review for Ben. We got our EBMUD bill this morning and it was another whopper. It said we were using over 1,100 gallons of water A DAY. We had issues with our prior bill, as well. We figured it was an issue (that we had resolved) with a new irrigation system. This new bill had me worried there was something else. I called Ben and he arrived by noon. He worked with me to test a few different scenarios and determine that there was not a leak in our house/pipes/toilets/sinks. We now have a really good idea of what the issue is, all thanks to Ben. Again, I can't recommend him enough if you're looking for a good, honest, quality plumber. read more

Benjamin is the most honest and helpful person. He helped us so much on a bathroom remodel we are doing. He is so knowledgeable. You will not be sorry hiring him. read more

We are so excited to have found a trustworthy plumber! Ben is knowledgable, and seems to really care about doing the job the right way. He came and fixed a gas leak that another plumber had not fully fixed. He's nice and professional, and great to work with. We will definitely be calling him again if anything comes up! read more

Benjamin is the best! Our water heater just up and quit last week; after a quick Yelp! search we saw he was based in our town of Hercules, and he had a 5-star rating. We now know why. After a quick consult, he determined our heater was on warranty and advised us how to deal with the manufacturer for a free part replacement. The part arrived a day later and we scheduled the repair, which took less than an hour. The entire team at Bayz plumbing was courteous, professional, and on-time to the minute. The bill was exactly what they quoted us originally and everything is working great. We can't recommend this crew enough for residential plumbing matters. read more

Benjamin was super pro, can't say enough positive things. He was answering e-mails at 10pm (even though it wasn't necessary) and was able to accommodate a very tight schedule. Super nice and installed everything professionally. Would love to give more than 5 stars but would absolutely recommend to anyone. read more

Benjamin was great. He responded very promptly even though it was a long holiday weekend and his non-availability was updated on Yelp. He spent extra time on the job to make sure everything worked instead of just leaving me to deal with warranty service. read more

Our water heater started leaking on Christmas Eve, so I began frantically calling around to see if a plumber was available. I called and left messages with several local companies, and Ben was the only plumber to call me back. Ben was full that day, but, he personally called around to several other companies to check their availability before calling me back to see if anyone could squeeze me in before the holiday. We ended up scheduling with Ben for a later date, and we couldn't be happier with his service. He completed the job efficiently, but I didn't feel like he was "rushing" through my repair to move on to his next customer. He gives pricing up front and he doesn't collect payment until the job is done. Furthermore, a couple of hours after install was complete, our water still wasn't to the temperature I would expect, so I contacted Ben. He came back out to our home after finishing up with his last customer (the same day), and got things squared away. Then, he hung around after he was finished to make sure the water was heating up (beyond normal business hours). After he left again, he sent me a follow up text to ensure we had hot water. We are super impressed with his service - and will absolutely be using his business in the future. Thank you, Ben! read more

After going through another company who didn't know much about residential water heaters and basically scammed us I decided to call Bayz plumbing and I wish I called them first. We called on a weekday during 6 or 7 pm and left a message and Benjamin called us back within minutes after leaving a message. I told him what our problem was with our heater (Kept having to turn the water heater off and on as the hot water kept turning off all the time and after awhile there was no hot water at all) and he helped us over the phone. Benjamin came over the next day to look at our Rheem water heater and let us know exactly what was going on and told us to call the company to order the necessary parts. As soon as the parts came in we had Benjamin come back over to install everything (my husband and I didn't want to try and attempt and possibly fail so why not hire the professional) and he did it so fast! He gave us helpful information so it wouldn't happen again. I can honestly say that Benjamin at Bayz plumbing was very helpful with useful information and knew exactly what he was talking about! I will recommend Benjamin at Bayz plumbing for their outstanding service and being very honest and not trying to rip us off unlike other companies. read more

If you want a handyman to install a faucet or fixture you picked up at Home Depot or Lowes, Benjamin is not your guy. If you want someone who cares about quality and the craft of plumbing, I highly recommend Bayz. Benjamin is prompt, friendly, and does his work with pride. For example, he received the wrong soap dispenser to go with our new kitchen faucet. Honestly, I wouldn't have noticed it. But Benjamin took the time to call me, and arrange to make it right the next day. I wish everyone cared as much about his/her work. Highly recommended! read more

I am so happy to say I have found a plumber I can trust to do good work for a fair price and who is responsive. Ben (owner) of Bayz Plumbing is experienced, prompt and professional. He gets right back to you to schedule a time, lets you know if he is running a few minutes late. He installed a new toilet for me: bought it, picked it up and installed it, removed the old one. Even anticipated I might want a self closing and had one on hand. He was right... I totally did want one but hadn't thought to inquire about it. That's the kind of small, thoughtful service that makes a good experience even better. Throughout the entire process, he was as tidy as could be, keeping the work space clean, taking care to cover his shoes for the carpet. Even his tool bag is tidy - a good sign in my book. Ben enjoys what he does and it's reflected in the quality of his work and customer service. Highly recommend. read more

As a first time homeowner I was nervous to find a professional reasonable plumber. After reaching to a few, Benjamin was quick and very helpful with what we needed fixed. read more

All I can say is that there is lots to like with Bayz Plumbing! Benjamin is efficient, provides clear communication, is on time, and my new toilet is working perfectly. What a pleasure to have such a service-oriented business in our area! Thanks, Benjamin! read more

Water was POURING out of my backyard faucet. Turning off the water to the house was the only way to stop it. I called several other plumbers, who were too busy. Ben was able to come within 30 minutes. It was a pleasure doing business with him from start to finish. He was very knowledgeabe, courteous and professional. He explained everything thoroughly and even diagnosed another problem I didn't realize I had. Getting that fixed will prevent a much bigger problem and bill in the future. He understands and cares about the big picture, not just one issue, and not just the money. He's prompt, professional, honest, caring, kind, knowedgeable and totally worth 5 stars. read more

Our old water heater let go late at night and I started calling for help the next morning. Ben with Bayz called back within 30 minutes and offered to come out in an hour to look over. He came by right on time, provided an estimate for replacement (the heater had to go), and confirmed that the new heater could be installed today. I gave the go-ahead and Ben immediately began work to fully drain and then remove the old heater. He was personable and happy to explain what he was doing - and why - and after about an hour's work he let me know that he was going to pick up the new heater and would return in about an hour - which he did. Two hours after he returned I had a brand new fully functional water heater. I highly recommend Bayz as they provided professional service when promised and offered helpful suggestions/ideas when asked. read more

I contacted Benjamin at BayZ Plumbing because of all the stellar reviews I read regarding his work. I can't really add anything new to those 5-star reviews, so I will just say that, yes, Benjamin is all those things: knowledgeable, personable, professional, efficient, and conscientious. I had put in a new bathroom sink but because the sink drain was now about 4 inches farther to the rear than the original one, the sink drain pipe was almost on top of the short, rigid stub-out in the wall under the sink. Benjamin quickly sized up the situation, wrote up the service order, and efficiently modified the stub-out and installed a new drain trap for me. He encouraged me to watch what he was doing and explained each step in the modification and trap installation to me. He had all the parts and tools he needed with him and I was impressed with his efficiency and meticulousness. I highly recommend him. read more