We cannot recommend Sofas & Sillones. We have been waiting for a single table for over a year, and still do not have it. They will not give us a table, and they will not give us a refund.
We initially thought that Sofas & Sillones would be a good company to assist us in our remodel. They had a design style that appealed to us and the examples of furniture in their showroom were comfortable. We ordered a combination of furniture within their catalog, furniture that they said they could order for us, and custom designed furniture to meet our specific needs. It was a disaster from start to... well, it's still a disaster. After a year, we are still missing furniture.
We did get some furniture. If it was within their catalog, they were able to build furniture that was adequate. If you deviate at all, beware. We asked for a more comfortable down stuffing for the cushions, but the structure of their cushions won't support down. We will have to get them replaced.
We had a number of issues with delivery - we had placed an order to be delivered in time for a family visit for the holidays, and made it clear that's when we needed the furniture. We had a full house, but S&S was not able to deliver, despite repeated assurances that everything would be fine. We were not able to seat our family for holiday dinner.
Everything that we had custom built was built poorly and had to be rebuilt. Multiple times. If you use them at all, only get standard furniture - nothing custom built. Do not rely on S&S for any design services. They have shown no skill in being able to help you with your design. If you don't know what you want, they won't be able to help you. The associate we worked with provided advice... advice that we accepted, and later had to redo. They have no design skills.
Also, they are horrible at communication. They cannot deliver on time, if there's an issue, they do not communicate that, and if they need to fix something, you will be in the dark until they decide to contact you. We've had them show up to deliver or pick up something with no communication whatsoever. They make delivery and rework decisions without letting us know.
We designed a simple marble table. We worked with them to make sure that they understood what we wanted, and they assured us that they could build it. The first time they built and delivered it, they specifically built it in a way that the opposite of what we agreed. They took it back, and rebuilt it the way that we had agreed, but did it in such an unacceptable way, we had to return it for a second time. They built it again, and with the same unacceptable quality, and we returned it a third time. They built it again, and with the same unacceptable quality, and we returned it a fourth time. We have yet to receive the fifth iteration of this one simple table. We placed our order in July 2019. It's October 2020, and we still do not have a table, and we still do not even have a date of when we will receive it, and they refuse to give us a refund.
Be sure to check out other furniture providers before settling on Sofas & Sillones. If you select them, be sure to triple check your agreement, expect delays, and expect to have your furniture rebuilt multiple times. And don't expect any professional design services - they are not capable.
We recommend you go anywhere other than Sofas & Sillones. read more
