I am not the original owner, but purchased a house that has a 3 and 2 year old solar system(s)…read moreinstalled by MSS. Don't have or won't give an "Owner's Manual", don't/won't give warranty details, inconsistent responses and incorrect technical responses, and gets "annoyed" by the multiple emails you send because they don't actually answer the questions in your email. Getting the solar switched to my accounts went pretty smoothly as well as initial conversations and questions. I am an engineer, so I like to understand how things work. In my defense I asked for an "owner's manual" that may explain the specific installation - which would have saved a ton of the conversation. I also asked why the two apps (Enphase vs Solark) shows over a 30% difference in production, which the sales person shared generic explanation several items such as line loss and conversion loss, etc. but nothing specific. The solar panels are on my roof and the "line" is like 20 feet to my basement and its not conversion lost because the Ephase app reports in AC and goes into the AC side of Solark. Most solar people I know are very in tune with their electrical production numbers, so I would think this level of discrepancy would be clearly understood. It was things like this that made me not really trust MSS. Then the leaks started happening. Leaks for 2 years in 2 different rooms, every time there was a melt. At first I thought maybe it was ice dams, but it even occurred in the winter when there was no ice build up yet. I asked if there was any warranty or what it was, but never got an answer..instead I got like 6 emails and quotes for a water leak test. Again - MSS - I only experienced leaks in the winter. Not during rain...so not sure what a water leak test would achieve. All I asked of MSS was what was their warranty (if any, since I am the 2nd owner), as I did not want to void any warranty. All I got in response was another suggestion for a $450 water test for leaks (once the weather was warm enough) - however, the leaks only happen during the winter melt and not during the summer rain. I ended up paying thousands to a different contractor to look into my leaks and even had them remove the ceiling of my room with the leaks. Ironically, the contractor happens to do work with MSS. They opened the ceiling up and found what they told me was obvious evidence that the Solar panels were causing problems. So I reached out to MSS and explained to them the "findings" and let them know that I had paid to open my ceiling up and asking if they would like to send a supervisor over to take a look. The response was really weird: No response for like 3 days, then I get an email or text saying that an appointment for a leak test has been scheduled. Again..it doesn't leak when it rains, only in the cold. then a few days later I get an email from some middle management guy. He didn't show any empathy nor did he even discuss my offer to come take a look. Instead - apparently he is a keyboard warrior and is able to do a thorough analysis and came to the conclusion that the leaking was due to pre-existing conditions because the unsecured wood blocking and rusty bolts were not "MSS standard operating procedures". This guy is the first trades person I have ever met who prefers to assess from a computer instead in person. He than questioned why I insist that MSS did an improper installation since my house rafters were 24" on center. I pointed out to him, that my rafters are actually 16" on center, and had he come and take a look, it would be pretty obvious. Also, the set diagrams that MSS drew up, shows over 17 Flashfoot2 installed not on the rafters. Again, he responded that those diagrams are merely suggestions and incorrect - which is interesting and I might have to check with my local building permit office. He stated that this will be the end of communications unless I want to pay for them to investigate...again I'm flying blind since they won't send me what the warranty is. And so I responded with a thank you and asked if I can at least get the warranty information if any...to find out I have been blocked. Finally got an email saying my warranty for installation is only 3 years and expired. I presented evidence that the contractor I paid for (who by the way actually works with MSS...lol) told me. I'm clearly not in a money grab, being that I've already paid thousands to investigate the leaks myself...because frankly even having a civil conversation with MSS is a chore. I just always like to give a company a chance to do the right thing.

Want to provide positive feedback to the installers of my new solar system by Kevin V, Devon R,…read moreSeth B, Tait B, Tony G, Evan Y, Christian S and Karl H. Arrived on time and efficiently installed the system despite some unexpected technical issues.

Absolute Solar was awesome to work with. We began exploring going solar by meeting with three…read morecompany reps and Absolute stood out quite clearly in all regards. There was no sense of being pushed or manipulated. From our research before the meetings we had a number of questions as to various options and they were all answered clearly and in as much detail as we needed. It was also clear that the company was committed to furthering the growth of solar in its own right, not just to further their sales, which matched our own values as well. In fact, there were some parts of their service (such as monitoring the system) which were included at no additional charge while other companies were going to charge a fee. Once we committed to their proposal for a ground-mounted array, which was our preference as well, things went very smoothly. They gave us a clear overview of how the process would go and someone was always available whenever we had questions. We have dealt with several different people over time and not one has been less than completely helpful and invariably friendly. Shortly before the first day of installation there was a problem getting the exact panels that had been quoted. Absolute Solar arranged substitute panels which were a slightly higher grade at no additional cost. We even got a little bump in productivity as a result! The installation itself went off without a hitch and on schedule (or if there was one then they just fixed it and we never knew about it). When the final approval came through from Consumers Energy we literally flipped a switch and we were in business. It has now been over a year and a half and the benefits have been very clear from the start. Our first three months bills decreased by a total of $400. Now,18 months later, we have not paid an electric bill in over a year and still have well over $300 in credit to get us through the rest of the winter to the more productive months when we can accumulate credit again. We will be converting our remaining gas appliances--particularly the stove--to electric over time for more savings and there even is enough of a "cushion" for an electric vehicle in the near future. We have been thrilled with our new situation and look forward to the continued benefits of going solar! We are equally certain that Absolute Solar will be there for us whenever we have a question or concern.

Absolute Solar is a wonderful company that was easy to work with throughout the project. They made…read moreevery step easy and explained each step of the process. After a couple of years, I wanted to add a few more panels and again every step was easy, the workers were efficient, cleaned up after themselves and were always polite and pleasant. Thanks for such a wonderful experience!

I did not receive service but the salesman Chris was informative and honest. He also gave a…read morereferral for my smaller home so I'm referring this company to my friends and Family. In Detroit, Canton, Saginaw etc. take the time to be informed. This salesman was genuinely honest a rare quality! Thank you even though my square footage was not standard for your install but I'm still glad I called. President Buffington of Local 1659

We contracted Harvest Solar to install solar panels in the fall of 2019. Solar Harvest was chosen…read morebecause they work with Sun Power panels, which through my research seemed to be to most efficient. From the initial contact analysis through installation, the Solar Harvest team was there to answer questions and make sure everything worked as advertised. For three years, we were making electricity at the targeted level with no problems. In late summer of 2021, our panels stopped producing. Solar Harvest sent out a crew to see what the problem was. Turns out the microinverters were not working and the engineer from Solar Harvest contacted Sun Power Company that manufactures the electrical components, and the next week they were back, replacing the necessary parts. We are back making electricity. Everything was covered under Sun Power's comprehensive warranty. I find the trust in a company is not achieved only by the initial service provided, but through continued service to their customers. I'm glad we chose Solar Harvest for our solar power needs.

I cannot say enough kind words about Jeremy McTaggart. He not only gives extremely fair pricing but…read morehe is there for you when you need him! We had him install solar power in our off grid property in Tawas. We have continued to hire him for additional work in Tawas and even for work at our house downstate in Bloomfield Hills. In our Bloomfield house he figured out an EMF hotspot that no one else could fix, and even found additional errors along the way that he corrected that were serious fire hazards from previous installers. He is brilliant and knows everything about electricity and solar, old-school electricians couldn't do what we were asking and Jeremy was the one that delivered, he can figure out anything! It's not often you run into such a genuinely sincere and fantastic human being such as Jeremy. He is definitely our go to guy for anything electric as long as he is in business!

Jeremy goes above and beyond what's asked of him. Fixed previous contractors mistakes and got our…read moresystem working properly. I have had a lot of bad results until we found him. Don't waste time with other companies he is all you need!

I love this solar repair company, Nova Terra! They are easy to work with with, personable and…read moreprecise. Shout out to Ben Fuhs for keeping me updated on a repair and working with me on logistics I'd give Ben 10 stars if I could! Thank you!

They did a great job. The project took more time than expected but this was primarily because…read moreConsumers Energy insisted on throwing roadblocks in our path. The biggest one was having to replace the transformer supplying the home. Unfortunately, living in Michigan, and "off-grid" isn't feasible. Ben was probably the most knowledgeable of sales people from all companies I interacted with. Tom was a great installer, working with us on all the challenges, and a good guy. Mike, the owner, really helped to offset the problems with the increased costs that Consumers Energy inserted in our path. A good bunch of men that care about their customers project and satisfaction.