After having family in for the holidays our house was a wreck! I scheduled an appointment and of course "life happened"!!! Soldiers Mom was great when I had to reschedule with less than 24 hours notice due to a family emergency. Team Theresa came in an did an amazing job, listening to exactly what I needed for the appointment. She was extremely friendly and a joy to have in our home! read more

Edit: here's the transcript of the email since my attached pictures of the email was reported (I wonder who ) and deleted. Thank you for the feedback and we apologize your expectations were not met. We would like to address your concerns as follows to make sure you better understand how we operate and why we stand out. We entered into this agreement to provide service with your husband, not sure if you read all the paperwork we made him read before he could sign them. We were actually supposed to send you another bill for that refrigerator which not only needed to be deep cleaned five times, but also we had to use so many tool to get all the dried up food and whatever brownish drippings that were almost everywhere in the refrigerator. Same thing for the oven, the tubs, and your floors looked like they had never been cleaned before. We normally charge extra for those but we did not. We also had to make last minute changes to accommodate your request, we also charge $70 for those last minute cancellations and changes as we have to get a whole new team re-assigned. Your husband signed the forms that explained the way our guarantee works, you were supposed to be present after the team was done to do the walkthrough, or utilize the guarantee within the six hours after the cleaning. Our office are on JBAB, we are very proactive when it comes to fixing our mistakes. Had you let us know of the concerns immediately, we would have made things right for you. That's what we do. We take ownership and have never had a single complaint before. About trash, again, it is very important to let the person who actually read and signed our agreement to address some of these concerns because we have never promised anyone that we will empty their outside trash bins or take the trash with us. It is your responsibility to let our team know where to leave the trash if your tote is already emptied and ready for inspection. We have to use those totes to put the trash in when we clean. We feel very strongly that we went above and beyond in providing you with the best experience unlike the movers did, who made us cancel and reschedule your appointment last minute. We hope this helps clarify how we operate. Thanks and good luck with your move. Christina. Original review: Soldier's mom was ok for cleaning but they lost major points due to their customer service. First off, I give them kudos for being flexible with military moves. We had issues with our movers that were assigned to us by the military and Soldiers mom was understanding of our situation and rescheduled us at a later time. Fast forward to after the cleaning. We were set to clear housing on Bolling AFB the next day after soldiers mom cleaned. The extra that we paid for our garage to be cleaned was only a sweep of the floor and all the dead bugs/webs on the window sill and blinds were left untouched. The window sills throughout the house and marks that were easily wiped up by some baby wipes on the floor were left on the floors. The ceiling fans had strings of dust hanging from them. I admit, my house was dirty after I had movers come through back and forth for 4 days, and had dirty spots throughout the house, which is why I hires a cleaning company to come clean. And id like to note that my refrigerator, tub, garage, etc. were in the same condition as it was when she walked through 6 days prior to the cleaning; she specifically said she had nothing else she wanted to see when she was doing the walk through and gave us a 7/10 rating. I filled out a survey internal to their company of my experience (which was sent to my email), and here's the response from Christina. the chain of events weren't really wasn't something that I would've written a negative review on but it was her response that lead me to write this review. If she wanted my husband's opinion (which apparently matters since he's the one who signed the contract) then she should've sent him the survey and not me. But seriously, save yourself the drama and headschewith this company and pay the extra $80 or so through housing. I wish I did. read more

Soldiers' Mom - Email 2/3 - Home Cleaning Near Me

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Great cleaning service! Christina and her team are diligent, honest, and do a fantastic job. Customer service is good too and punctuality. I recommend them! read more

**Update: I have asked several times for this company to leave me alone. Instead of respecting that, I have been threatened via email with legal action because I won't remove this honest review, called names like "bully" and "hater" all via private message and email. And now they are creating FAKE Yelp accounts to harass me... PLZ LEAVE ME ALONE for the 10000000th time.** Thank you & Wish you all the best ma'am. If I could give them negative stars I would. The WORST treatment I have ever received in the D.C. Area and that's saying a lot especially since they say they care so much about "soldiers and their families" HAH. They lie about their policies, cancel your appointment an hour beforehand without any notice, threaten to "see me in court" (yes I have the text message to prove it) and no one answers their phones/emails to help in any department. How could you speak to soldiers' families like this? It's disgusting and very sad!!!! **Correct this was my first scheduled appointment. And this was the first impression I was given. I was never told to turn in my forms on Sunday (the day you all are closed). So I turned them in Monday morning so that was "before the scheduled appointment". No I do not want to re-schedule a week later after I could not speak to anyone on the phone or email for why my appointment was cancelled and I was never told about it. I didn't know I would have gotten such a quick review on Yelp. I guess I should have posted sooner for some answers. Instead I was told "see you in court". Goodbye. read more

They cleaned our house on Christmas Eve and did an amazing job. They cleaned the stuff working families neglect like the microwave, sink, and stove. They did an amazing job on a bathroom my 10 year old has failed to master using (lol). I would definitely recommend using their services. They outline specific cleaning areas in the paperwork. We will definitely use again read more

Amazing service!!! Highly recommended... they have organized my house and keep it in the best shape every.

We've been getting biweekly cleanings from Soldiers Mom for over six months. I've never seen better customer service and friendliness. Christina goes out of her way to offer support and extras to help make my life easier. When I first called to get a quote, I was told that every cleaning would be at 100% satisfaction or it would be fixed, and they follow this completely. They also have base access, which is extremely helpful for me. I would highly recommend Soldiers Mom! read more

Time is most precious resource. Save time with cleaning by calling Soldiers' Mom. Soldiers' Mom did a fantastic job! The team was very friendly and professional. We greatly appreciate all their hard work. Our place looks amazing! Thank you! read more

Soldiers' Mom is fantastic! My house is so clean and smells awesome after their team is done. The monthly schedule works perfectly for our family, and the fact that they can get on base, makes it that much more convenient. Definitely recommend! read more