I got a trailer hitch added to my Subaru Outback here and they did a great job. The service tech…read morewent over everything with me and I was very pleased with the prices and quality. From time to time, I get my propane refills here since they have the cheapest gal price in Soldotna/Kenai and I have never had any problems.

Went into uhaul Kenai to reserve a trailer over the weekend. The people in the store were helping…read moreand made the reservation. Less than 10min later corporate called and said they are unable to honor reservations that are made more than 24 hours from the time of the pickup. Proceeded to argue that if they honor reservations that are more than 24hours out then no one who's moving out of state would be able to book a next day trailer rental, because apparently when you sell a house all of your moving is done within an unscheduled 24 hour period. So if you need a trailer next week for your planned move, don't expect them to hold a trailer or truck for you, it'll just be a random crapshoot if they have one or not, despite promising a "guaranteed reservation" on their website or in person.

I parked 2 vehicles in October. I wanted to disconnect the batteries to prevent draining the power…read more Employee asked me not to, because if they had to move them it would be a problem. She also said she could run the cars periodicalIy. I called in January and asked if they could start the cars in order to keep the batteries charged. I was then told that there would be a $20.00 charge each time I requested this. I asked a friend to go there and put a trickle charger on the cars. Again, I was charged $20.00 in order to allow him to do it. When we returned in April the batteries were dead. The employee would not allow me to bring in another vehicle to jump start my cars. She said the manager says it was a liability issue. My truck was about 50 feet from a roll-up door. We could have easily brought another vehicle in to jump start my vehicles I had to return the following day with a portable charger to start my cars. I live 45 miles from the facility, so I ended up needing 2 days to get my vehicles back. The employees I dealt with were fine, but were obligated to follow the manager's instructions. As for cleanliness, apparently there has been some construction going on inside. My vehicles and all the others around it were covered with a layer of concrete dust, which is highly abrasive. My question to U-Haul is- If you are storing vehicles for extended periods, why not have a portable jump starter? It would be a minimal cost to provide an increased level of service.