I have a pair of black leather designer boots that had a dated fold at the top so I asked them if…read moreit could be cut off? Well, they did a great job and they look perfect, like they were the original design. Thank you so much!

If you know, then you know. Fondly known as "that shoe repair place in the shops of Promenade",…read morethis place is tiny but the owner is a gem. Maybe 15-20 years I have been coming here to repair purses, tighten straps on shoes, add holes to belts and even stretch just enough the calves of leather boots. Every time the work is done perfectly and typically under a week. I find the prices quite fair and have trusted them with some really nice shoes. :) Do keep an eye on posted hours as they keep Sabbath.

I've been coming to Kaner's shop for over 30 years, and the service has been consistently…read moreoutstanding. They are truly the most amazing shoe repair around. Over the years, I've brought in so many pairs of designer shoes to have non-slip soles added, and every single time the work has been done perfectly. Not only is the craftsmanship excellent, but the people there are incredibly friendly and welcoming. They always take the time to help and make sure everything is done right. It's rare to find a place that combines such high-quality work with genuinely great customer service. After three decades of coming here, I can honestly say I wouldn't trust my designer shoes, handbags or belts anywhere else. If you are concerned they have taken care of my Chanel, Valentino & Gucci. They specialized in Designer items. Highly recommend!

Always does a fabulous job!! The owner is extremely nice. He has stretched my boots for me 3 times…read moreand I bring him all of my Louboutins Pricing is very reasonable.

I needed my 91 yr old mother's shoes fixed right away. I was told now problem and they were fixed…read morewhile I sat there waiting. I was so appreciative!!! Very kind and good quality service! Definitely would recommend Millwood Shoe Repair.

Received Kind and honest service. Repaired my favourite pair of sandals in time for my Holiday…read more Very nice owner

My Mum is 101 so having shoes fit her and feel comfortable is a hard thing. The care and kindness…read moreand skill they showed stretching out replacement shoes so they might fit like her old ones showed their professional skill and why they are longstanding favourites. They have a lifer in me- maybe until I'm 101!

After you finish reading this review be sure to check out the other 15 reviews "not recommended" on…read morethis site. Bad repair job, bad attitude, offered no remedy. Platforms were separating from sole of $400.+ boots in fairly good condition when taken to this shop ( to be fair there were a few dings commensurate with wear but no deep scratches or lifting of platform covering. The state of the repair when I looked at it back at home was shocking. Excess glue had oozed out all sides of the platforms and had been scraped off damaging the platform covering and badly hidden with black wax. Man behind the counter was arrogant and defensive from the start, I calmly explain what I see has occurred and receive only backtalk and increasing defensiveness. Instantly I realize they are not going to offer any remedy so I ask is this worth a bad review to which he answers he "does not care" and he hurls a callous "have a nice day" to my back. It should also be noted that a different boot I took in also had signs of a shoddy repair. I had one good experience at this repair place and 2 very bad experiences. Oh how I wish I had stayed with the awesome Jose of Jose shoe repair in Cabbagetown.

My old suede boots were very worn out and part of the sole of the boot came off. I looked up the…read morereviews of this place and took my boots there. They said the glue of the sole to the boot was really old and has expired and needs to be re-glued. I told them that they were given to me by my late mom and I am from out of town and I had to get them fixed. Normally it would take them a few days, but they were so kind that they expedited the repair and I was able to pick them up within a few hours. I am so impressed with Professional Shoe Repair. They are quick, and did an impeccable repair job. I highly recommend!

I noticed that this store doesn't have any bad reviews. I thought that was a reflection of the…read morequality of the store, but now I am thinking the owner just says that it's a fake review. Mine isn't a fake review, and I can provide photos, so before you visit, please read my review. I don't know, maybe my expectations were too high, or maybe my request was just too hard? I tried to give them the benefit of the doubt, but after wearing the results, I'm afraid I have to give this two stars. I have a pair of shoes that I've worn for two to three years straight, every single day. I love it, and bought it in Japan. Not very expensive, only around $40. Recently, it's been flaking more and more, as it's waterproof and I will sometimes walk over snow and rain. I wanted to wear it for a lot longer, so I looked for places for shoe repair. Maybe this is on me, but I just went with the first place that had a good review and was relatively close. The guy was nice about it as I explained, and at first he said it was impossible. I just wanted to replace the leather, and I said that if he could do it, even if it was expensive, I would pay. That was probably a mistake, but I've never gotten anything repaired before, so please excuse my ignorance. He was like, okay, what if we put real leather and change out the sides, so at least the cracked part will no longer be cracked? And we resole it and make it look like new? I explained that I didn't care what he did, as long as he kept the inside and that when I slipped on the shoe, it would be as comfortable as the first day I bought it. And so we finalized and I paid, and left to await the news to pick it up, which he said would be a week later. Let me preface this to say, I did not request a resoling, he was the one to bring it up. I only wanted to cracks replaced, and I thought, oh, if he's changing out the sides, then maybe he needs to resole? When I got back to my car, my dad asked me how it was. I told him I paid upfront, and it was $200. He told me it wasn't worth it, and that I could've bought four new shoes with that money. It was actually closer to $226, I guess with tax? But he didn't say that when I was paying, and I didn't pay attention to the price when paying, so I assumed it was a flat $200. Also, I paid upfront, but my dad told me that I shouldn't have, as he had the shoes, and I couldn't guarantee he would do a good job. In retrospect, that maybe should have clued me in to the product I was getting. But I also can't be sure that maybe that's how things are done in the shoe repair industry now? But I was pretty nervous and didn't think of these things. My dad also said that if I wanted to keep the comfort of the shoes, the guy wouldn't have said to resole it for me. As the soles were part of the comfort of the shoe, and the insides were not the only thing that was important. I tried to call him after I got home to tell him not to resole, but he told me that he had already started fixing the shoe. Okay, it was too late, but I figured, since he knows about shoes, maybe the sole wasn't as important to the comfort as my dad had said? And here's where we get to the crux of the matter. When I got the shoes, it looked... well, not that great. I was expecting better integration of the leather, and not this slapdash stitching. Maybe that's just my unrealistic expectations or that I'm an artist, fine. But the most important part, the comfort and pillowy feeling of the shoe when I put it on... it's gone. Now it's like stepping into tap dancing shoes, or those really cheap shoes you get at fast fashion stores. The sole feels flat, thin and cheap. I didn't ask for the resoling. I only asked for the cracks to be fixed. If he was only going to stick the leather on top of the shoe and stitch it, like it totally looks in the picture, why did he need to resole it? I can't guarantee that's what he did exactly, but it looks like that, and it kind of feels like that too. I guess he polished it too, but it's not noticeable because he didn't fix the other small cracks. As a shoe repairman, shouldn't you know that when a person wants to keep the comfort level of the shoe, that a sole replacement would change that? But no, he told me that the comfort level would stay the same. That's a lie. My dad told me straight off that the sole would change the feel of the shoe, and he's a layperson. I didn't know that, and now I'm paying for shoes that don't look that great, and the soles are making my feet hurt. Every time I wear these shoes now, I'm depressed, and I utterly regret getting these shoes repaired. This actually made me cry. These were my favourite pair of shoes, and I was hoping I could continue wearing them for two more years. Now that the comfort is gone, I don't know what was the point. I don't even feel like wearing them as it feels like I am stepping on flat floor instead of wearing shoes. I had such high hopes, but now I'm never getting any shoes repaired ever again.

They were able to widen the toe area of my boots and put rubber on the soles-looked great and I…read morefelt the price was fair. Have been going here for years.

Highly recommend this store! I had horse-riding chaps that needed a replacement strap. Novelty…read morestaff did a beautiful job, quality repair and the bonus of colour matching the blue leather. Reasonably priced and ready and only a week. Seems that if it's leather, they can do anything!.

I'll start by saying that the craftsmanship here is excellent. It's probably the best shoe repair…read morestore I have found in Toronto, and I've come here multiple times. So why am I only leaving a two-star review? Because the shop is a one-person operation, and when the owner is away there is no backup. I've come to the store several times to find a note on the door saying that they are closed for the day. In 2023, it's not too much to ask for a business to have a website - or even a Twitter feed - that notifies people if they are closed. But even in the absence of an online presence, the store could at least have a recorded message that people can hear when they call in. Guess what? The owner hasn't even bothered to set up his voicemail. Not all of us have the free time to drive halfway across town multiple times just to find the shop closed. Not all of us have the luxury of waiting extra days past the promised delivery date to pick up our shoes. This is the kind of business that I want to support, and it gives me no pleasure to give a low review to a guy who does great work. But when the shop can't deliver a basic service reliably, that's what we're left with.

I recently brought a number of shoes and boots to the store for repair…read more The service was exceptional and the workmanship was excellent. I highly recommend this store! Kiki F.

Got a pair of Clarks winter boots fixed here. they had a gap on the back of the heel so would get…read morewet inside when it snowed or rained. But they were so comfy and faux fur lined so warm. It's hard to find shoes my size so I wanted to get it fixed. He said both heels needed to be done so it would be even. Price about $40-50. Felt a bit worried on the price. Could have bought new shoes on sale... But picked them up later with a ticket and they look great, work well, and no leaks. I feel pretty good for repairing rather than buying new and get extra years on a pair of boots I could have only worn if it wasn't wet outside. Thanks.

This is a review on designer handbag repair. In May 2016, I dropped off 1 Gucci and 4 Chanel bags…read morefor various services totally $780. After 3 months, I was told I can pick up the items but when I arrived some were not were not ready while others had problems. I followed up on a regular basis where each time the items were not ready and they promised me I can pick it up or they will deliver them the following week. I was at the store at least 5 times because they told me I can go in for pick up just for me to find that the items were still not ready. Fast forward to December 2016 - after a tough discussion, they finally finished up and I took home the items in unsatisfactory state as I can't deal with them anymore. Two of my bags are completely ruined due to poor quality and messy work - dye in wrong places, uneven dye, missing spots, etc . One of the bags had to be redyed multiple times as he used the wrong dye and the soft Chanel leather is not dried and ruined. The other bags might as well not have been touched as they are in the same state as when I bought them in. They were condensing telling me they lost money on the job and handwork can't be perfect. I have used other repair shops so I know this quality of work is subpar. Trust me and take your designer bags somewhere else unless you want to throw money down the drain.