Speedy service, quality management, well organized disposal site . We disposed of old household junk and separately a propane refrigerator. ...fair price read more

Every week they come up with an excuse to NOT pick up the trash. They complain about 'planter boxes'. I HAVE NO PLANTER BOXES. I have some lillies in nursery pots but they do not obstruct the trash can. Last week they had no reason why they didn't pick up the trash. Just never got around to it. (?) This has become a weekly ordeal with this new company. Unreliable and not a company you can rely on. Excuses every week. Do not do business with these people. I pay monthly for NO SERVICE. They are history. read more

Great place to take your recycling to. The dumps have changed but it is easy to get of your garbage,

Helpful, friendly staff. Pretty Clean for a recycling center. I have never had To wait more than ten minutes. Very Efficient read more

Customer service is very lacking even to the point of lying! They use a picture when they can't pick up your bins. You can't distances by a photo. This Terry is the worst at customer service. read more

Once again it is Thursday afternoon and the garbage pick up for Wednesday is yet to be done. This has been an issue for months and there has been no communication from Solid Waste read more

I'm not even a customer yet- I've been trying to become one for almost two weeks now, but I can not get them on the phone and they don't respond to my messages. These people seem to be completely asleep on the job- I guess Tony Soprano is doing the waste management here or something. Since I'm in the middle of moving, I have just been trucking my trash to the dump in Eureka every time I go there to get more of my stuff, but how freakin ridiculous is that? It's easier to just drive my trash 130 miles out of town than it is to become a paying customer with these championshi zero-F-givers. I also just went to their dump- totally disorganized- no traffic control, no scales, they just eyeball your load and charge you what ever they want- they say they don't accept cash but cash is what they want otherwise you just wait in line twice. I'm not handing cash to an armed whiteboy in dreadlocks with no weigh in. 22 bucks for a couple of bags? One of those guys just might find my trash in the back of his pickup when he gets off work. read more

Ive been trying to get a dumpster delivered since I paid for it back in May. First my road was too wet, they were rescheduling for the end of the month/beginning of June, then they never did, calls went unanswered, finally got ahold of them at the end of June, first available unit was July 25th, now I just called to confirm delivery, nope, backed up, so no dumpster till August 9th. I'd gladly go to another outfit but Mendocino County has given them a monopoly. Not only can I not get a dumpster in a timely manner, they're twice the cost. read more

I wish I could give no stars. This outfit picks up garbage and recycling in the middle of the night like 3:30am and wakes up everyone along the route. After they are done many can's are laying all over along the road. The driver is too rough and negligent. read more

Ginger was a real garbage person to speak with. They, as many others have said, have a problem returning phone calls and being decent human beings. Solid Waste indeed. read more

Spoke with a woman on the phone, Terry, she was very personable and easy to talk to. However, the trash service we get is not the best. They are very picky about can distance, lids slightly ajar, and so on. Your trash will not be picked up for the slightest of reasons. One of our bins is demolished, yet they don't have enough cans to replace it? The route lead plays passive aggressive games, picking up trash from houses he likes and ignoring others. Might be worth it to haul your own trash to the dump. Doesn't seem like they care about customer service very much. read more

A lot easier and cheaper than the transfer station in Ukiah. I'm always in and out within minutes, no hassle of waiting in line and waiting for an attendant read more

Well, it's the only game in town as many businesses are in Willits, which is why they feel no need to provide any level of customer service. Not sure if they are Union workers, which would explain a lot but they do not go one extra mile in the slightest. My mother who is an elderly woman, asked me to take her garbage and recycling out for her. I placed both of her containers outside of her home but the garbage container was "too close" to the opened gate. SO A PHOTO WAS TAKEN AND SUBMITTED THROUGH THEIR "SYSTEM" FOR REVIEW BECAUSE IT WAS WAAAYYYY TOO DIFFICULT TO SIMPLY EXIT THE TRUCK AND MOVE THE FREAKING CONTAINER 12 INCHES TO THE LEFT???? Apparently, Garbage Men (Because that's what they are, not Sanitation Engineers) can't un-glue their butts from a seat to remedy the matter for a customer who has never been late with a payment in approximately 19 years!!! So I want to thank the AMAZING TEAM OF SWOW INC. for all their attention to detail when adhering to the absolute laziest standard possible. Glad to be paying what we pay for a service that just announced they will now only pick up garden waste every other week as opposed to every week like they did before. Shouldn't be surprised by this nonsense though. When you live in a rural community, the surrounding businesses can basically ignore customer service, raise rates, decrease service and behave as if they are selling you sunshine and lollipops all the while! read more

Have to agree with Matt, as a small business owner I would expect some basic consideration for customer service. Unfortunately, after years as a customer my experience has been that the staff is consistently rude and unprofessional, don't return calls or address issues with service (include lack of trash pick), compost service is neglected, the drivers destroy bins and leave them in the road, and the company won't return calls to replace them. It's a shame that Mendocino County customers are held hostage by these contracts and that the company's owner doesn't care whether his customers are treated well by his employees. A little consideration would go a long way, hopefully the lack of professional service will be considered when the contracts are up. read more