Went to order my kids and I a slush. I gave her the order for one of the slashes and asked if I wanted anything else. I said yes ma'am and proceeded with the other slushes then she said our machine is down for cleaning. Then she said would you like anything else and clock the button off. Very rude and unprofessional. Will not return to this location.. read more

Ordered 2 combos. One was cold, obviously sitting for a while, the other was so hot and greasy, it burnt my wife's lip and face when the grease squinted out! read more

This is the very first time I have ever ordered a burger and received it without a meat patty. I live out in the country and this restaurant is one of only a few that we can have delivered by various services in the area. I usually LOVE Sonic, but this is not like any Sonic I have ever seen. They have made so many mistakes on our orders that Uber Eats announced they would stop giving us refunds for missing items. So we stopped using Uber Eats and definitely stopped ordering from here. If you want to make some money, just bet your friends and family that something will be missing or wrong with the order when you receive it. Based on our past experience with this Sonic, I would say you have a 75% chance of winning that bet. read more

This Sonic has the worst customer service I've ever encountered. I usually do delivery pickup at this location and my experience is always trash. They're always understaffed, they make you wait very long wait times to pick up a customer's order. It got to the point where I'd let them know that I'll be back to complete another order and then come back and pick up this Sonic order because of the long wait times. One girl told me "That's fine, it should be ready by the time you come back" and then when I come back less than 10 minutes later they act like they never told me that and that they didn't have the order in their system. What an inconvenience. Door Dash even wanted me to ask them if they wanted to continue doing business with them because this was happening to alot of Dashers. Sonic workers mark your order as "on the way" and then remove it as if it was delivered when it wasn't. Making it look like they were time efficient when they have you waiting 15+minutes for that order they said was given 7-10 minutes ago. That's crazy. Only have two good workers there and they are both the people who carry the food out to you. They stay respectful and courteous. Everyone else including the manager in the evenings are rude as hell! read more

they got our food wrong not once but twice. they need to hire more people and they forgot our ranch twice and when we asked about it after them continuously forgetting it they said they can't give it to us without charging us for it. don't come here. this isn't the first time this happened read more

Carencro, LA Sonic was awful today. Hadn't been there in almost 2 months. Asked for #1 with mustard, add jalapeno's, substitute fries for a small onion ring, root beer, and a 1/4 pound meat pattie for my dog. After being charged $10.17, I paid $11.17 and left for the office. When I stopped to eat, the onion rings were a medium size so I looked at the receipt. They had NOT put the order in correct. I plainly said a small onion ring two times. So I had way too much wasted! I was charged for the jalapeno's, but guess what? NONE. Awful burger, hardly any mustard or onions. They use to have pretty decent burgers. I won't be going there again. My dog ate 1/2-3/4 of the meat pattie, she's old and has lost so much weight. I try to give her any type of meat she might want to eat. Hope she doesn't get sick :( read more

food was not all that ordered a bacon double cheeseburger it was a mess to eat ordered a chicken sandwich another mess the bread was burnt it slid off the Patti ordered a large tater tot it was a small tater tot in a large cup ask the server to please get me a large tater tot he brought my cup back and filled it but not to the top because it was half full I didn't order a small I ordered I ordered a large not a happy camper read more

service sucks everytime idk why we keep going, took an hour to get our order and we are missing ice cream and slushy...

This is the worst place in Carencro. I don't know why we keep going back. They always get your order wrong and then it's really not that good of product. From now on we will drive to Lafayette to get better service and product. read more

Waited 10 minutes just to be told "we'll be right with you" waited another 7 and left. Quite a few cars on the sides of us left without getting any food. read more

ABSOLUTELY terrible. Been there 3 times and each time my order was either wrong or looked like it was tossed together. My 4 piece mozzarella sticks had 3 of the pieces cracked in half with no cheese inside at all. All the cheese was covering the top of the sticks. Disgusting. read more

Every time I go around 7pm/8pm they take forever to get our ice cream. We wait 10 minutes and then have to call them again to tell them we still haven't receive our stuff. It's another 10 minutes before we actually get our food. After giving them a few more chances, we will not be going there again. read more

reheated corndogs, a slice of ham is thicker than their chicken sandwich, shop around somewhere else. really terrible. don't waste your time. lemonade was all crushed ice. really the worst food ever. read more

terrible customer service went to 4 different stalls and waited 5 minutes each and no one asked for our order