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    Sonja G Norris, DDS & Associates

    3.4 (5 reviews)
    Closed Closed

    Services - Sonja G Norris, DDS & Associates

    Cavity treatment

    Dental exams

    Tooth filling replacement or repair

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    Okemos Pediatric Dentistry

    Okemos Pediatric Dentistry

    1.8(5 reviews)
    15.4 mi

    This office refused to accommodate our son's separation anxiety. He is three years old. He was…read morecrying in the office for fear of being separated from his mother. The staff were prepared to take him from his mom and continue with the appointment. My wife requested to accompany him for the appointment and the staff refused. My wife chose not to send our son back alone and she was charged a $50 "cancellation fee." I am surprised by this dentist's inflexibility and failure to accommodate the needs of children. But I am truly shocked that he is choosing to penalize families for it. Our child will not be returning.

    If I could give 0 stars, I would. The WORST first experience at a dentist I could imagine. Had I…read moreknown, I never would have brought my child here. Their policy is children 3 and under must be separated from their parents. I have no problem with this idea/my child has no problem with separation. When/if children become uncooperative they come out and reassure parents that the restraint are going to put your child in would not hurt and they get parents to sign a waiver. What they don't say is the deep emotional trauma that such a restraint and proceeding procedures cause. If children are getting to that point, and they don't allow parents to evaluate the situation for themselves, they clearly are not that good with children in the first place. My child was restrained and still (6 months later) has nightmares about being held down tight and who knows what else happened (I wasn't in there, after all, to know). Moving forward, I thought maybe my child would agree to the 6 month checkup. Dental care is important, right? Not interested at all as my child was terrified from the first dentist encounter. Started a melt down. Calling to cancel the appointment, I was told that we would be charged $50 for changing the appointment within 24 hours. Well, the only reason I wanted to cancel the appointment was due to the trauma/abuse my child received the first time so I asked if I could go back in with my child. I was told absolutely not. When I pressed the issue of the suspicion of abuse, I was told the doctor didn't want my child to be one of his patients after all. Good riddance. Stay away!

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    Mitten Kids Dentistry

    Mitten Kids Dentistry

    3.5(6 reviews)
    44.8 mi

    quality of care was okay. the fact there's a dog in the office seems nice, but not cleanly... the…read morechairs are all wobbly and felt unsafe... staff does not communicate together well at all! they rescheduled me 3 times, within a 2 month span. DO NOT RECOMMEND THEM IF YOURE VISIBLY QUEER AT ALL , TO ANY DEGREE! staff gives weird looks and gave high schooler energy as soon as you turned away. the doctor guy also has an ego, i flinched in pain once and he said "you shouldnt be doing that, you need to raise your hand if youre in pain" ... my body involuntarily shook in a moment of pure pain, because he was drilling and i could feel everything.... it's common for people with EDS to need more anesthesia than "normal" and he made me feel like i was lying about my pain!!!

    We were originally very happy with this office in Grand Rapids, my child has had more than one…read moreappointment at this location for treatment, and when calling to schedule an appointment, they've apparently dropped my child as a patient due to him no longer her being 8 years old. We were told at previous appointments that he was now an established patient at this office, and that we could come back to this office for further care, but that's apparently not the case anymore; leaving my child with no dentist or care. This office knew my child would need braces in the very near future, and that was why we went with this location, and now they're leaving him out with no care; even after becoming an established patient.

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    Mitten Kids Dentistry
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    Welcome to Mitten Kids Dentistry!

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    The Mitten Kids Dentistry team

    Sonja G Norris, DDS & Associates - generaldentistry - Updated September 2026

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