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    Sonora City Hall

    3.0 (2 reviews)

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    United States Postal Service

    United States Postal Service

    1.4(38 reviews)
    0.9 mi

    First: I want to say that every USPS employee with whom I have had contact has been friendly and…read moreprofessional. In the past, USPS delivery in our area (near the High School downtown) was phenomenal - absolutely beyond reproach. I absolutely understand that COVID and staffing issues have hurt our local USPS and made it difficult to maintain the level of service that we are accustomed to. I fear that there may be deeper issues affecting delivery at this time. We are now at a point where about 1 out of 5 packages has to be reordered because there is an issue with delivery. Sometimes the package is marked "delivered" but no package arrives; we have had the package arrive days later (placed on the ground under the mailbox) and we have had the package arrive a month later, without fanfare and without any updates to the tracking information that says it was delivered weeks earlier. In the most recent instance, I filed a complaint; when I spoke to our rep, I was told that nothing could be done as the package wasn't insured and that their GPS showed the package had been scanned at our mailbox. I ordered a replacement (which actually arrived). When the original package was actually delivered, I took it to the post office asking that they please return it to the sender as it was no longer needed. They refused. The delivery issues are costing money and time and it's all extremely frustrating. It is notable that these issues started when Louis DeJoy took over leadership of the USPS and started looking to cut costs. :(

    Extremely frustrated with this post office. Multiple times I've received notices claiming my…read moremailbox was "too full" for package delivery when that simply was not true. My mailbox is on my property, accessible, and had plenty of room. Instead of delivering packages, they leave slips saying delivery was attempted and force me to drive out of my way to pick them up myself. It feels dishonest and incredibly inconvenient, especially when you're paying for a delivery service that isn't actually being completed. Customer service is nearly impossible to reach by phone, and there seems to be no accountability. This has happened more than once and has become a pattern. USPS seriously needs to address the reliability and service issues at the Sonora location.

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    United States Postal Service
    United States Postal Service
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    Sonora City Hall - publicservicesgovt - Updated May 2026

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