Make an appointment and then say they are going to go by wait time and not appointment time! My Dr wants my blood draw before 10 am, appointment was for 9:45. Now half hour later and still waiting. Very confusing to be at the top of the list and still not being called back? If others don't make appointments like suggested and I do, why am I waiting? read more

For several years my wife and I have used Sonora Labs to do our lab testing. We were always were very satisfied with treatment there. In recent year notable changes to staffing and and switching to electronic sign in we just kind of accepted as the new norm. However, I have noticed that not having someone readily available at the front counter seemed somewhat problematic to some patients. Also, frequent outages of one or both of the electronic log in stations caused some confusion of significant backups in signing in. Most recently reduced to one sign it station instead of two caused a significant back up. This is especially awkward for folks with significant problems with touch finger typing on the electronic key board. Maybe a ID card and swipe system would be more efficient. This is my real complaint: On July 15th, 2025 my wife and I came in to get her labs done. We left with two things which required that we come back with test samples she would take at home then deliver them back to our Sonora Lab (urine sample and stool test sample). We returned the samples the next day, late morning (at a time when patient crowed would be normally low) based on passed experience. I waited in the car while my wife went in to deliver her samples. My wife is 91 years old but still quiet agile and cognitive. When she came out she was very upset and told me she had just been rather harshly scolded by one of the staff. This because, there was no one available to ask where or what to do with the samples. She was however familiar with the sample deposit station located in the lab area by the rest rooms. She proceeded through the main lab door to deliver or find someone to take the samples. She was immediately approached by one of the lab technicians and scolded by that person for entering the area which was posted not to enter and that she was suppose to wait for someone to come out and see what she needed. From my previous experience when coming into the lobby at an empty (no or low patient count), without doing an electronic sign-in and nobody at the reception window left you very few options to get someone's attention that you were there. Jumping up and down in front of the reception window usually did not work so even if not protocol, opening the door to the lab seemed a convenient option to get attention. It is not our (patients) fault that you choose not to provide a person at the reception window to save a few dollars which would prolly not significantly effect your bottom line financially, but might show a little thoughtful respect for your clients or even perhaps delivery or people just making inquires. (Just Saying) My wife is a very kind and respectful person she made (maybe a mistake), She did not deserve to be chastised in the cruel way that she was. She was not threatening, was not armed, is very small and demure. For the last few nights since the incident she has woken up because of nightmares from the incident. It will probably take her some time to get over her embarrassment (that is just the kind of person she is). Do you really think that your employee needed to be that cruel in dealing with her mistake? I would think someone who chooses a career as a care giver would not spur such self righteous indignation on another human being. I am both angry and disappointed by what happened to her. I just don't understand people like this. I know there is not much I can do about this, hopefully you can. Maybe a reception person is not such a bad idea. I will just share this story as many places as I can, hopefully in will make a difference for someone sometime. read more

Friendly staff. Accepts walk in patients and very little waiting time. No problems at all with insurance. Highly recommend.

So giving blood isn't my favorite thing to do. With that said, Sonora Quest was quick, easy and Maria made it painless. She was friendly, reassuring and professional! Appointments can be made easily on line, check in with your phone and a bar code (sent via email when you schedule) Thank you Maria for making it an easy appointment! read more

So the local staff has always been professional and good at drawing blood. I would give them 5 stars. holy crap their billing dept is horrible! there is a reason why labcorp has a line out the door and Sonora quest has 2 people in the waiting room. read more

The people that work at this lab are very efficient, they tell you when they're running behind so that you have the correct expectations on if you would like to wait or come back another day. The lady that helped me was concerned that she wasn't able to get a draw of blood without hurting me so she had another help me and they got it right away. I never tell a phlebotomist that I'm a hard draw because I think that they should just try before they know me that way they arent set up for failure but the truth is, I'm a hard stick. These people are gentle, I'll come back to this location next time. Lake Havasu City, AZ. read more

I have been going here for over 15 years and the service was always good and fairly fast. Over the last couple of years the they have been getting more unorganized and the speed has been getting slower and slower. At first the appointment deal sort of worked but no longer. Now the check in stands are a joke, never working. Today I checked in 5 minutes before my appointment time and watched the entire room of maybe 8 people get done along with a few others that came in after me, even one who had an appointment 30 minutes after mine. After waiting 30 minutes I went to the window and asked what happened, and was told I was next...nope. I know this will not change anything but at least I vented... read more

Greeted by cheerful employees when they opened their doors to a line this morning. Helped people with the kiosk check in process and were efficient and quick. Phlebotomist kind and quick too! A great experience for my first time here at this lab with no appointment! read more

It was my first time coming here and I was really impressed today. All the staff is so friendly and caring and squeezed me in before they went to lunch so I wouldn't have to fast any longer. I'm 6 1/2 months pregnant and they made sure I was in and out in a timely manner..unlike lapcorps that place has horrible customer service and they are rude. I will forever go here now for all my testing needs. It's nice to have a positive experience when times have been tough. Thank you again for the care and going above and beyond. read more

Spent about an hour on the phone with Sonora Quest Support her name was Brenda. Gave her our appointment confirmation number but she can't track from that. She tried several different things but no record we were there at all. She was pleasant and apologetic but nothing to be done. So we plan to get another draw tomorrow when Alas today my doctor gets lab results from Quest Laboratories in the mail. I believe you have a huge gap in your traceability and records. We are happy not to have to redo the test but the lab that drew the blood should have had a record of the draw and that we had been there! Just crazy! read more

Need Lab work? This is truly " THE " place to go. From the moment I stepped into this facility until I left with doing my blood work etc Great experience!! Friendly helpful and professional staff. Thank you Sonora Quest Laboratories for providing such awesome service to Lake Havasu City! read more

Had an appointment yesterday. I went to check in and woman at the reception desk was not welcoming, even acted like I was bothering her. However, once I was in the lab room the phlebotomists were very caring and professional, as they always are at this facility. read more

This is the "worst" medical service my wife and I have ever encountered in our lives. People lose paperwork there with no concern for the patients. My wife spent 2 hours to try to have something as simple as blood drawn. After she finally got her paperwork and mine to the right people there and told them explicitly to hold mine until my appointment 2 days later - they threw my paperwork out! A week ago the manager there called Janice was going to personally obtain the paperwork from my doctor out of state, AND so far not a word from them. I will drive 5 hours (to and from Las Vegas) not to have to deal with such incompetent people. #sonoraquest sucks read more

It's as if they recruited their employees from the "disgruntled government employees union", cause there are "hellos", "how are yous", or "thank yous" found here. If you're looking for the same service you'd find at the DMV, then this is it!!!! And where a mask; all the employees smell like smoke. In fact, one whispered something to me, and now I have stage 3 carcinoma. read more

On a Friday, I was turned away and told to come back on Monday. They were supposed to be open for businesd. There is a very lax attitude about customer service. With 3 people in front office, they left me standing at front office window too long. read more

Much faster, nicer, friendlier than their competition. Very efficient. Appointments are the only way to go. read more

Excellent service. Fast and efficient. Super friendly staff.

We've worked with this location for so many years and have nothing but the utmost praise for the team! Thanks so much for working with us throughout the years! read more

Both my husband and I have been using Sonora Quest for several years and have had very positive experiences. The staff is competent and caring. Office details are handled in a professional courteous manner. read more

Always had good professional service at this location. Joy has always been very pleasant and efficient. On line appointments are convenient and fast. read more

Busy place, lot's of seating with material to read while waiting, I was able to have my blood drawn after waiting about an hour.

Easy to make appointment online, fast service, never any problems, professional and friendly.

I have been to Sonora Quest 4 times in the last 2 years and each and every time I am treated in a professional manner. Blood is drawn without the purple bruising I had been getting for the last 10+ years at various hospitals. Bravo !! Schedule ahead because there is always a line of walk-up patients. I was directed to go there by a friend from work and I am VERY satisfied. The staff there are organized and professional. :-) read more