Make an appointment and then say they are going to go by wait time and not appointment time! My Dr…read morewants my blood draw before 10 am, appointment was for 9:45. Now half hour later and still waiting. Very confusing to be at the top of the list and still not being called back? If others don't make appointments like suggested and I do, why am I waiting?

For several years my wife and I have used Sonora Labs to do our lab testing…read more We were always were very satisfied with treatment there. In recent year notable changes to staffing and and switching to electronic sign in we just kind of accepted as the new norm. However, I have noticed that not having someone readily available at the front counter seemed somewhat problematic to some patients. Also, frequent outages of one or both of the electronic log in stations caused some confusion of significant backups in signing in. Most recently reduced to one sign it station instead of two caused a significant back up. This is especially awkward for folks with significant problems with touch finger typing on the electronic key board. Maybe a ID card and swipe system would be more efficient. This is my real complaint: On July 15th, 2025 my wife and I came in to get her labs done. We left with two things which required that we come back with test samples she would take at home then deliver them back to our Sonora Lab (urine sample and stool test sample). We returned the samples the next day, late morning (at a time when patient crowed would be normally low) based on passed experience. I waited in the car while my wife went in to deliver her samples. My wife is 91 years old but still quiet agile and cognitive. When she came out she was very upset and told me she had just been rather harshly scolded by one of the staff. This because, there was no one available to ask where or what to do with the samples. She was however familiar with the sample deposit station located in the lab area by the rest rooms. She proceeded through the main lab door to deliver or find someone to take the samples. She was immediately approached by one of the lab technicians and scolded by that person for entering the area which was posted not to enter and that she was suppose to wait for someone to come out and see what she needed. From my previous experience when coming into the lobby at an empty (no or low patient count), without doing an electronic sign-in and nobody at the reception window left you very few options to get someone's attention that you were there. Jumping up and down in front of the reception window usually did not work so even if not protocol, opening the door to the lab seemed a convenient option to get attention. It is not our (patients) fault that you choose not to provide a person at the reception window to save a few dollars which would prolly not significantly effect your bottom line financially, but might show a little thoughtful respect for your clients or even perhaps delivery or people just making inquires. (Just Saying) My wife is a very kind and respectful person she made (maybe a mistake), She did not deserve to be chastised in the cruel way that she was. She was not threatening, was not armed, is very small and demure. For the last few nights since the incident she has woken up because of nightmares from the incident. It will probably take her some time to get over her embarrassment (that is just the kind of person she is). Do you really think that your employee needed to be that cruel in dealing with her mistake? I would think someone who chooses a career as a care giver would not spur such self righteous indignation on another human being. I am both angry and disappointed by what happened to her. I just don't understand people like this. I know there is not much I can do about this, hopefully you can. Maybe a reception person is not such a bad idea. I will just share this story as many places as I can, hopefully in will make a difference for someone sometime.

I have been in to see two of the medical experts at FPS Medical and are very happy with the…read moretreatment I have received. My children, sister, niece and now my dad are patients with FPS Medical and all have received great care. Just like ANY medical office, you may have to wait for an appointment to be seen. I have always been treated with care whether the front office, medical staff or lab. So happy to be a part of this medical team. Thank you for the great care.

Called in looking for a new Doctor and one of my neighbors said that this was the place to go…read more. yeah no.. the phone's computer dispatch system never gave me an option for new patients. Finally after been on the phone for awhile with no help.. a rude lady answered and switched me to the new patients line.. it's been two weeks no response.. lame don't bother calling them..

Went there today. Christina got my blood draw on the first attempt and didn't have to use my hand…read more Thank you! She is professional and excellent at her profession.

Made an appointment for routine bloodwork. Arrived 15 minutes early for the appointment and tried…read more(once again) to use the QR code they send to check it. It never accepts the QR code so I checked in using my driver's license. Unfortunately their system is not smart enough to check the last name on my license against appointments so it checks you in as a walk-in at the end of a huge line of people already there. You have to go the the reception desk where they delete your check-in and check you in for your appointment manually. You would figure that with the staggering number of people they process daily they would find a better way to automate check-in.

This is an incredible back office staff and Dr.. Completely welcoming and interested in my issues…read more I'm so happy I have joined this office.

I've worked with this company for the past year. I was referred to them by a previous client and…read morewas very happy to work with a company who is great at their job, charges a fair price and delivers what they promise. They are very good as explaining their complex engineering world to a simpleton like me!!

From the owner: Civil Engineering | Land Surveying | Construction Staking | Geotechnical Engineering | Construction…read moreMaterials Testing | Construction Inspection | Construction Management | Soils Investigations | Soils Compaction Testing | Percolation Testing | Infiltration Testing | Concrete Testing | Masonry Inspection | Welding Inspection | Asphalt Paving Inspection | Laboratory Testing | Sub-Division | Grading Plans | Feasibility Studies | Storm Water Pollution Prevention Plan | QSD / QSP | Hydrology Studies | Boundary Surveys | ALTA Surveys | Easements | Topographic Surveys | GPS Surveys | Cadastral Mapping | GIS | Aerial Drone Topography | Contract Management | Project Management | Estimating | Budget Analysis | Site Operations | Site Supervision | Strategic Planning | Cost Control

Serious concern with DOT testing procedures at this location. I arrived about an hour before…read moreclosing for a urine test and was not properly informed of the full 3-hour "shy bladder" process required under DOT regulations. Staff told me I only had until their closing time instead of the full window, and I was never clearly advised that leaving early could be marked as a refusal. Because of this, the situation appears to qualify as a collector/procedural error. Cutting the process short due to business hours and failing to properly inform the donor is not acceptable when handling federally regulated tests. This is not just poor service--this directly affects people's livelihoods. I have proof of my arrival and departure times. If you perform DOT testing, you are expected to follow proper procedures, not convenience. Updating my review after speaking directly with the lab. Instead of addressing my concerns professionally, the situation escalated. During the recorded call (after informing them it was being recorded), I was told: "You can come get a second test... read between the lines... you know the address, pull up if you want to." Given the context, this came across as a threatening and highly unprofessional statement rather than an attempt to resolve the issue.

Warning: Worst place you could ever get your lab service done! Had a parental test done for my…read morebrother it's been almost 3 months and still can't get the results! They only caused stress, anxiety, and waste of time. Very poor communication and they only used excuses that they will have it certain date and time and when it comes to the date and time they don't won't answer you or they come with another excuse. I asked them for my refund so they don't have to deal with me calling them and bothering them every day (vice versa) they won't refund me so in other words I lost my $485 and until now I have received the results. DONT GET YOUR LAB SERVICE DONE IN THIS PLACE. If I could give them NO STAR at all, it would've been great!

This place is heavily unorganized. I called ahead of time and asked what time they closed. Spoke to…read morea lady and said 3:45 is the last patient because of COVID. I show up at 3:45 maybe a minute later and she said that they closed at 3:30pm and that FedEx had already left. Pathetic child like communication. They could have told me 3:30pm the first time and I wouldn't have came all the way from LA. Spoke to the office manager Juan. He made me repeat myself 4-5 times. If that's a manager then that explains why this place sucks. He said he would have made an exception if he was there and he surely was there and made no exception. Instead he was being a rude j**k. Shoot the 7 minutes we argued on the phone, he could have let me pissed in a cup but instead he felt like pissing me off. Would not recommend this place to anyone. If I was an employer, I would rather my employees piss dirty than to send them here. This place was just sold to some other company and looks like everything went to s**t. I requested my company to send me elsewhere other than this sh**hole with a bunch of sh**heads.

Very nice Chinese lady that i go to , good massages she a very good friend now and when I go to.read more