Avoid this company at all costs. Easily the worst service I have ever experienced. Bill and Barbara…read morewere incredibly difficult to deal with and made the entire process painful from start to finish. Absolutely unprofessional and completely unacceptable service.

Thursday morning I woke up to a small flood in my basement. The sewer pipe was blocked somewhere…read morebetween my house and the street. There only two plumber/sever companies I have ever dealt with in the past and I didn't want to use either of them because of past experiences. I wasn't really sure what to do so I jumped on Yelp and found All In One Drain Cleaning. I called and got a live person, Bill, who said that someone would be coming out my way in a few hours. Blake was the person who showed up, before noon. He tried snaking the pipe with a monster snake and had no luck. He then had to send a camera down the drain to see what was up. He told me how much it would cost and my eyes rolled into the back of my head but I had no choice and had to go with it. I am really shocked at how much it costs to send a camera down the pipe for 5 minutes. Yikes! Anyway, the camera revealed that the pipe was clogged solid so that was a good call. The next step was to blast the blockage with a water jet. Because of where my drain cleanout is located in the basement, there was no way to blast it without flooding the basement. This is where his boss, Bill, stepped in and a decision was made to dig up the front yard and install a cleanout pipe connected to the main pipe. The whole job took several hours and was finished around 7PM. It cost an arm, a leg, a lamppost, and my firstborn but at last, I was able to shower and poop without worrying that the goods would end up in the basement again. I guess certain services are just very expensive. I don't have any point of reference as to the price point because I wasn't able to "shop" around, although I am also not sure I would want to anyway. Bill and Blake a couple of very hard-working guys and they know their craft. On top of that, they are very personable and bicker like an old married couple. I would strongly recommend them to anyone who is dealing with serious plumbing or sewage problems.

So first, I schedule a tank pump out. Done. Suddenly, my washing machine is backing up. Exact same…read morething that happened last year!!! Called 3 times, no response. Not until i posted a poor review did the owner respond. Schedule an appt, take time off of work, tech shows up an hour and 15 later , with no call, only until i texted him did i know he would be late. So I missed work for no reason at all!!! Pointed out my spare washing machine, bc I bought a new one thinking it was the machine, and not them! Happens a 2nd time, well? They take no responsibility without a fight!! Come to fix it, basically offer me half price for their lack of service for a problem they caused only bc i was stubborn, only to say, it would help if you took down your bad review! Bribery!!! Then hear the owner on the phone say, so how was she? Prior to agreeing to charge me half price. So I agree, n meet in the middle! Asked them to bill me, and I would call to pay it. Suddenly, and fraudulently my account is charged by them!!!! I never consented to keep my card on file or to process a payment!!! Emailed, texted, no response!!! So here it is, they pump your tank then you get a basement, n washing machine full of shit!!! Just like Gabe!!! Their reputation comes from before this dink was in charge!!! Do yourself a favor and do not use Slims!!!! I will be blocking the charge and reporting fraud, blackmail, and bribery!!! Thank you for your response Erin!!! CREDIT Card Fraud!!! Accident or what I dont know bc a real business manager would pick up the phone and try to figure the situation out!!! Pray i dont report you, dont pray for me!!! Now that Jay actually confirmed the issue I WILL fix it!! Finances aren't the issue, it is accountability!! This matter was over n done with and mutually agreed upon until I was charged without authorization! Do you really want to keep this up? Again, a real business manager would seek to resolve the issue, not antagonize!!! You know how to reach me if you really want to make the situation worse!!! Tell me? Why DID you refund my money? Bc you admit fault, or are afraid I will report you to the BBB, and what they find might not be so on the up n up?! UPDATE: It appears the refund I was given as stated in Erin Berthiaumes response to my post, trying to make themselves look good, has been rescinded!!! No email notification, phone call or text. What kind of business behaves this way?! I didnt ask for the refund for the initial pump out, you offered it and then took it back??? Tosday I emailed and texted to see what the story is. Asked for direct contact to business mananger to discuss, again no response. I have never heard of or experienced something so dishonest in my life!! For someone who wants to pray for me, I think you need to reassess your integrity. Such a shame to have to play games like this. Just he honest, upfront and take responsibility!! Dont try and make yourselves look good, by claiming you issued a discount and then retracting it. Juat do the right thing, follow through on what you said you would, and then lose my account information!! There is no need for this run around and deceitfulness!!! I literally dont have the energy to argue with you people any longer

Horrible experience with this company. I made an appointment with them and they allegedly came…read morewhile I was working. They billed me for a 1500 gallon tank when I told them it was 1000 gallons. 6 months later my tank was overflowing coming to find out that it had never even been pumped. I called a different company and they confirmed that there's no way my tank was pumped 6 months ago. I've tried contacting them for some kind of compensation but the person in charge of billing is never around. How convenient. I would stay clear of this company.

I am so thankful my regular septic company didn't answer the phone. I was having a backup in a…read morebrand new home, only 91/2 months called my builder and he says call the plumber, he says call Rotoruter Wow thanks alot!! On a hunch my husband checked our septic tank and it was totally full, this should never happen in a brand new home! (Come to find out the filter was clogged, no one told us they needed to be cleaned every six months) The women who answered the phone was so nice and patient with me, explaining clearly what they could do to help and exactly how much it would cost! Gave me a very short window for the technicians arrival he even called me 20 minutes before he got here. Talked us through the entire process explaining everything along the way even taught us how to clean the filter to save us from this happening again! I can't say enough good about this company would recommend them to everyone.

I've had Jeff and his crew service my septic system since 2003. Every time they were professional,…read morecourteous, and on time. I've also visited their show room on Rt. 20 Charlton to discuss having concrete risers and new covers installed on my tank. The office staff were very helpful in scheduling the service. As explained to me, a properly installed and serviced septic system should last many many years. On my most recent service, Jeff's crew of Jay and Jason installed risers and pumped out the tank. They also made sure everything was in proper working order. No extra charges for back washing or extra hoses. If you've had other companies pump out your tank, only to discover they charge for these "extra's". You'll be pleased on how Jeff Helgerson does business. They are honest and trustworthy. I've never had to use their emergency service off hours service, but have all the confidence that if an emergency arises, they will be able to take care of the situation without hesitation. Feel free to email me for further details. JW.

Called 12 May, came next day. Situation resolved within 2 hours…read more Fantastic. Knowledgeable and personable. Will DEFINITELY use again.

Jake was the consummate professional. I was on a time crunch and he fit me in, arrived early, got…read moreto work and assessed the situation in a calm and progressional way that eased my stressed mind. I cannot recommend Jake enough. If septic service could be possibly enjoyable, it was with JPC, truly.

I highly recommend American Sewerage! Their service and prices can't be beat. Ron will do…read moreeverything he can to make sure you're a satisfied customer. We recently had a septic issue and they made it a priority to get things resolved quickly and professionally. We've been a customer for years and have always been happy with the service we get.

From the owner: Check Our Low Prices…read more For quality, value, and service, you can't beat the septic system professionals at American Sewerage & Septic Company, LLC. Thank to our commitment and dedication, we can handle jobs of any size, proportion, or degree of difficulty.American Sewerage has been in business for 26 years serving the Greater Central Massachusetts area. our customer base is in excess of 3,500 and we are always forming new relationships daily! We provide a full range of septic services with the goal of customer satisfaction as our main priority!