I love working with my property managers. Every staff member is very personable and friendly. It's…read morelike you're welcomed into their family. The maintenance of my unit is top notch. When they have informed me they are entering my unit they look for needed repairs I may not have noticed or requested. They go over and above. And most importantly they love on my dog.

Out of town renters beware! This company states that they process applications "first come first…read moreserve", only after a showing take place. Not only that, but as someone else mentioned, they schedule the showings in groups! I had a friend view this home for me while I was on the phone, and as soon as the viewing was over I immediately emailed my completed application per the property managers request. I then called the office to provide my earnest money over the phone per their instructions, as this was the first showing and I knew there was no way someone else could return the application to them faster then I could email it. What happened? They said someone brought in a completed application to the office before they received mine, and so I was second in line. When I pointed out the unlikelihood that someone could physically bring a completed application faster than I sent my email, the office manager agreed they received the email first, but then the application had to be "printed out and in their office first". W.T.F. How the hell is that supposed to work? It was a huge waste of my and my friend's time. If you are renting from out of state, do yourself a favor and go with one of the other property management companies that don't make you jump through hoops just to apply.

Natalie and her team provided a five-star experience. Natalie is extremely responsive to issues…read more(maintenance, neighbors abusing the property, terms of lease etc.) and is sincerely interested in taking care of problems at the properties that Helix manages. This is beneficial for tenants and I am sure it is quite beneficial for property owners as well. She is fair and deals with people as individuals yet does not put up with BS. The one downside is that Helix now only has a presence in Fort Collins, but they have a full-time maintenance expert that is quick to respond to all properties including those in Boulder so that should generally not be a problem. When we first signed on to Helix, it was very hard to get ahold of property management and our issues were not satisfactorily resolved despite many attempts to do so, and I would not have provided a good review before the change in management. But at this point I would recommend Helix.

I strongly discourage anyone from doing business with Helix based on my experience with them…read morebecause they operate with zero integrity. Please note, this is the same rental business with reviews in Boulder that has now started operating in Fort Collins. The apartment building I was living in was sold to Helix just after I had renewed my lease with the original owners. By law, Helix was required to operate within the terms of the effective lease [read: lease signed with previous owners] until that contract was up. They did not abide by the effective lease, even when I brought to their attention what was stated in my lease: 1) They pressured me to respond to them 6 months in advance of the end date of my lease as to whether I would stay or renew, with only 9 days' notice to make a decision, otherwise my rent would go up substantially. They stated that they were "only" raising the flat-rate utility fee by $25/mo (42%). My lease stated that I only needed to notify the landlord 90 days prior to the end of the term as to my intention to renew or move out. I requested to see a copy of their proposed lease, which was approximately 24 pages long and extremely poorly written. There appeared to be numerous loopholes that could protect the landlord and screw the tenant. 2) My lease and Colorado law states that security deposit shall be returned within 60 days of the termination of the lease. Helix did not return my security deposit until after 60 days. 3) Helix deducted charges from my security deposit that, per my lease, the tenant would not be responsible for. They charged me for a lock change and carpet cleaning. My lease did not state that tenant would be responsible for lock changing fees. Carpet cleaning was only supposed to be charged to the tenant if cleaning was neglected or there was damage beyond normal wear and tear. Per the previous owners, the carpet in my unit was installed in 2008. I noted on my move-in sheet that there were pre-existing bleach stains on the carpet. Helix charged me 3 hours of cleaning, even though the apartment was meticulously cleaned and in move-in-ready condition. I took 58 photos and 1 video to document the state of the apartment upon move-out. When I contacted Helix regarding the charges I was disputing, with photos attached, they would not provide me further information regarding cleaning details, etc. They refused to even address my claim that I should not be responsible for a lock change and carpet cleaning. I contacted Helix via email and certified mail. Chaundra replied to my email, however no one bothered to pick up my letter from the PO box and the post office returned it to me. It was the correct PO box because Helix cashed a check I sent to the same box just one week prior. I feel incredibly insulted by the way that they have conducted business with me. They have absolutely no sense of customer service and appear to be purely interested in making money. Unfortunately, I inherited them as landlords; I NEVER would have chosen to rent with them. Do not recommend. (See attached photos for state of my apartment on move-out that they charged me 3 hours of cleaning for)

1907 Pecan St has unrepaired flood and mold damage. All they did was use a dehumidifier when my…read moreapartment had heavy rain water damage in the corner of my bedroom. No carpet replacement, no baseboard or flooring replacements. They cut back the carpet, cut out only the corner of the rotting wood base boards and said they could test for mold but if there was no mold to be found, I'd be charged for the tests. There are multiple cracks in the foundation of that building. And how could i forget about the "faux drains" at the bottom of the steps before entering the apartment... Don't do it. Don't even get me started on the argument i had with management (who are women, mind you) over my DEMAND of not having a man come into my apartment *without telling me* when I lived there alone. Ridiculous. There were deceased mice under the fridge as well.

Zero rating - the worst property management company!!! Unethical, immoral, and conflict of…read moreinterest. Having to take them to court for such practices. The outrageous, sketchy invoice for alleged repairs is created by Jason, the husband of the owner of Kevco, Nicole. They pad their pockets with fabricated expenses to college students, trusting that they won't do anything about it. Well, I am a parent who financially supports a college student and am taking them to court. I've reached out to each vendor, who all graciously provided me with details, except for Jason who is the most egregious of them all. The owner of the home that Kevco is also being sued because they are parties to the property management agreement. Be careful - find a property NOT managed by Kevco if you can!!!! If you use them, take lots of photos like we did!

I understand they are changing the name to BrainDead property management - this name better…read morereflects their business ethics. These fools managed my complex in FTC - total clown show.

One of the worst property management companies I've come across. They don't know even how to…read moreproperly run a HOA meeting. They also charge the homeowners for things the HOA is to pay for. They don't answer the phone and call you back several hours or several days later depending on what they feel like. A leak that was pooling on the bedroom floor took about six weeks for them to get someone to fix the line upstairs. In the meantime the room was unusable. They are the worst!!

The first time I contacted Real Property Management of the Rockies was before we even had a rental…read moreproperty. We had just sold another rental property and wanted to purchase a new one. We started looking on our own and had a couple of properties in mind. Then we learned about RPM. We immediately received some information letting us now that the properties we were considering were not a good idea. We were told the kind of property that would attract tenants which proved to be excellent advice. Now we knew exactly what kind of property to purchase and what neighborhoods are best. With their guidance we bought a really nice property and RPM started looking for a tenant. They had several families that were interested and RPM did diligent screening. The tenant they selected worked out very well. They have always been prompt in paying the rent and the utilities. In the prior rental property, I did all the accounting work myself. I did the billing which included the utilities that I was covering, and included that in the tenants' bill. And I did the work around the property. With RPM I don't worry about a thing. They send me a statement every month that includes the monthly income and expenses. I just copy the numbers into a spreadsheet. If there's work to be done, I contact RPM and they take care of it right away. The work expenses are deducted from the amount RPM pay me, and they deposit the money directly into a banking account just for the rental. When tax time comes, all I have to do is give the accountant the spreadsheet. It's that easy. As a rental property owner, choosing RPM to manage it was the best decision I made. They even inspect the property twice a year to make sure the tenants are caring for it. I don't worry about a thing. If I knew someone who wanted to get some rental property, I would direct them to RPM.

Over promise and under deliver...have been dealing with this group for several years now and they…read morealways seem to disappoint. They never miss an opportunity to create a charge for something...read the fine print my friends, if it says they can change it, you better bet they will and it's never cheap...even midway through a lease.

APS has the most rude and unhelpful employees. If you go to their office they lock all the doors…read moreso you cant even go in without knocking and waiting. Requests for service/repairs take over a year and being reminded before they attend to them. The subcontractors they use do horrible work that look like an 8 year old did it. Beside the 22 negative reviews, look at the bottom of the page for 17 more that yelp has hidden from view.

If you are a landlord, DO NOT use them for property management services. ALL Property has been…read moremanaging the HOA for one of our properties and there have been repetitive problems with them billing our account properly. They give no notice when a bill is due, but happily charge a late fee if it's late. That's understandable, except--we set up AutoPay. The entire point of AutoPay is that the biller will charge a card at the appropriate time when a bill is due. ALL Property is charging our card *after* the bill is due--so that they can then charge us a late fee.

I rent from Evergreen and believe that they have great customer service. They handle my maintenance…read morerequests promptly and are always polite over the phone. The only reason they do not get 5 stars, is because their prices are pretty steep, especially for their studio apartments. For 270 sq. ft. I pay a little over $1200, including a pet fee of $50 a month for two cats. Gas water and trash are separate but at a fixed monthly rate, which is nice, but it's still an extra charge. The condition of the apartments aren't terrible, but at least in my case, there are some things missing that would be nice, like weatherproofing seal around the door, or a fan in the bathroom or above the stove. There is also a gap in the wall of my apartment, which you can actually see outside through. Overall, not a bad place to rent from, considering most of Fort Collins has pretty steep prices unless you are renting a private room in a shared space.

This company does not honor Portable Tenant screening reports from Zillo or follow Colorado laws…read moreregarding PTSRs. They stubbornly wanted me to pay additional application fees of $55.00 even though I already paid for a Backround check/credit report thru another platform. Greedy, selfish company. When your already looking for a place and have to pay a deposit, first months rent and utilities they could be a lot more merciful to new tenants. However, there is only greed and more greed. Would not recommend.

I have read ALL of these reviews. I concur…read more Erin is an excellent property manager. She is courteous, knowledgeable, personable, and more importantly, very efficient, responsive and timely. The issue for me is with the language in the lease which I did sign but did not read closely enough Do not expect to get the majority of your deposit back. The vendors chosen are not honest, they are price gauging. The language states you are responsible for cleaning costs, carpet cleaning at their choice, yard cleanup, patch / paint with color matched paint that you must acquire and of course any other damage. I have rented from many people over the years: personal owners, management companies and complexes. I have NEVER experienced this. I am meticulous. Clean. I'm professional and treat property with respect. Having to give 90-120 day notice ? NEVER Having to pay upwards of $800 for carpet cleaning ? NEVER Having a move out cleaning fee of $988 for a 1792 htd sq ft house ? EXHORBITANT Having to pay for yardwork AFTER I mowed, trimmed etc. ? NEVER There is very LITTLE leeway for normal use "wear and tear". They pay for 1/2 hour of cleaning per room. The rest YOU will pay. I rented 2 of their personal homes over 4 years. Unfortunately I was into the 2nd lease before I received the final bill and was AGHAST at the language and the charges incurred. THIS TIME I even took pictures. It didn't matter how hard I worked - they deducted $1500 from my $2200 initial security deposit. As has been noted in other reviews, with arrogance and pomposity, the other manager responded that he would not be giving any additional refund and again included "circled" language from the lease. Note: this company is not BBB accredited. Alas. I'm done. And thrilled to be out from under the Overlord. Lesson learned. Now I'm moving on. Protecting my peace. Trusting in Karma. And sharing my experience as others make informed decisions.

As a parent of a CSU Renter in Fort Collins, I would STRONGLY suggest you seeking a property NOT…read moremanaged by Advantage Property Management. They have an absolute mandate to seek additional fees every which way they can. It is clear this Management Company has a clear agenda on additional fee revenue and they will ding you for things without notice. THEN their payment portal will NOT allow you to pay your rent unless you pay the fines, which I believe is a violation of renters rights/law. Save yourself some sanity and and extra grand or two in fees they will assess non stop and seek a normal management company!

Louisa and her team at Scheele Property Management are wonderful to work with as a renter. Been…read morehere 5+ years and have only had a couple of issues that were immediately addressed and fixed once brought to Louisa's attention. Appreciate her and her team's efforts to serve the property owner and the renter. : ) Thanks a bunch!

From the owner: Hi! I’m Louisa Scheele. see my google reviews to get how we run our business!! My team and I have…read moremanaged over 200 properties and are excited to continue growth with new Northern Colorado Homeowners! For the last 15 years, my top priority has been establishing long-lasting working relationships with my homeowners and tenants. I take the time to get to know my clients to provide the best possible services for homeowners and investors and so that my tenants feel confident in occupying residents for an extended time.

These people are scammers who I hope get audited by the state. Do not trust them to manage your…read moreproperty. They could not give a crap less about the tenants or owners. They will bleed you dry and find every loophole imaginable to say "not my problem, screw you." Specifically Michelle. She deserves a vehicle breakdown coming down from from a snowy mountain pass. In the night with a car full of loved ones. And then she may still owe a little more

This was a truly negative experience. I went to apply for an apartment and the owners wife was very…read morerude in her application questions. I was made to feel terrible about rental references. One of which was staying with a relative, which is still considered a valid reference in Colorado. Then, I was pressured to sign a lease by a deadline without first having the opportunity to look at the apartment first. I did not feel good about the way I was treated. Shady company. Very poor customer service, very judge mental and arrogant owners. I would not pay to be continuously demeaned or lied to. If it was like that in beginning, I knew I would be treated like that as a renter. No ethical standards or moral structure. I would not recommend.