Natalie and her team provided a five-star experience. Natalie is extremely responsive to issues…read more(maintenance, neighbors abusing the property, terms of lease etc.) and is sincerely interested in taking care of problems at the properties that Helix manages. This is beneficial for tenants and I am sure it is quite beneficial for property owners as well. She is fair and deals with people as individuals yet does not put up with BS. The one downside is that Helix now only has a presence in Fort Collins, but they have a full-time maintenance expert that is quick to respond to all properties including those in Boulder so that should generally not be a problem. When we first signed on to Helix, it was very hard to get ahold of property management and our issues were not satisfactorily resolved despite many attempts to do so, and I would not have provided a good review before the change in management. But at this point I would recommend Helix.

I strongly discourage anyone from doing business with Helix based on my experience with them…read morebecause they operate with zero integrity. Please note, this is the same rental business with reviews in Boulder that has now started operating in Fort Collins. The apartment building I was living in was sold to Helix just after I had renewed my lease with the original owners. By law, Helix was required to operate within the terms of the effective lease [read: lease signed with previous owners] until that contract was up. They did not abide by the effective lease, even when I brought to their attention what was stated in my lease: 1) They pressured me to respond to them 6 months in advance of the end date of my lease as to whether I would stay or renew, with only 9 days' notice to make a decision, otherwise my rent would go up substantially. They stated that they were "only" raising the flat-rate utility fee by $25/mo (42%). My lease stated that I only needed to notify the landlord 90 days prior to the end of the term as to my intention to renew or move out. I requested to see a copy of their proposed lease, which was approximately 24 pages long and extremely poorly written. There appeared to be numerous loopholes that could protect the landlord and screw the tenant. 2) My lease and Colorado law states that security deposit shall be returned within 60 days of the termination of the lease. Helix did not return my security deposit until after 60 days. 3) Helix deducted charges from my security deposit that, per my lease, the tenant would not be responsible for. They charged me for a lock change and carpet cleaning. My lease did not state that tenant would be responsible for lock changing fees. Carpet cleaning was only supposed to be charged to the tenant if cleaning was neglected or there was damage beyond normal wear and tear. Per the previous owners, the carpet in my unit was installed in 2008. I noted on my move-in sheet that there were pre-existing bleach stains on the carpet. Helix charged me 3 hours of cleaning, even though the apartment was meticulously cleaned and in move-in-ready condition. I took 58 photos and 1 video to document the state of the apartment upon move-out. When I contacted Helix regarding the charges I was disputing, with photos attached, they would not provide me further information regarding cleaning details, etc. They refused to even address my claim that I should not be responsible for a lock change and carpet cleaning. I contacted Helix via email and certified mail. Chaundra replied to my email, however no one bothered to pick up my letter from the PO box and the post office returned it to me. It was the correct PO box because Helix cashed a check I sent to the same box just one week prior. I feel incredibly insulted by the way that they have conducted business with me. They have absolutely no sense of customer service and appear to be purely interested in making money. Unfortunately, I inherited them as landlords; I NEVER would have chosen to rent with them. Do not recommend. (See attached photos for state of my apartment on move-out that they charged me 3 hours of cleaning for)

Zach at Soukup Real Estate helped us with our recent home purchase, and he was absolutely…read morefantastic! We were moving from overseas, so we needed someone who knew the area extremely well and was willing to do video walk-throughs for us and give us very specific and honest pros and cons about the different homes since, for most of the process, we weren't there ourselves to look. Zach exceeded our expectations in every way, always going the extra mile to locate information, keep us informed, and make the process easy. We appreciated his skill in negotiating some issues for us and helping us get into a great house in our desired neighborhood. We would definitely use his services again if we ever decide to move, and we recommend him wholeheartedly!

Patrick from Soukup Real Estate is awesome! He is thorough, knowledgeable and personable. He really…read moretries his best to find the right home for you. I highly recommend him!

1907 Pecan St has unrepaired flood and mold damage. All they did was use a dehumidifier when my…read moreapartment had heavy rain water damage in the corner of my bedroom. No carpet replacement, no baseboard or flooring replacements. They cut back the carpet, cut out only the corner of the rotting wood base boards and said they could test for mold but if there was no mold to be found, I'd be charged for the tests. There are multiple cracks in the foundation of that building. And how could i forget about the "faux drains" at the bottom of the steps before entering the apartment... Don't do it. Don't even get me started on the argument i had with management (who are women, mind you) over my DEMAND of not having a man come into my apartment *without telling me* when I lived there alone. Ridiculous. There were deceased mice under the fridge as well.

Zero rating - the worst property management company!!! Unethical, immoral, and conflict of…read moreinterest. Having to take them to court for such practices. The outrageous, sketchy invoice for alleged repairs is created by Jason, the husband of the owner of Kevco, Nicole. They pad their pockets with fabricated expenses to college students, trusting that they won't do anything about it. Well, I am a parent who financially supports a college student and am taking them to court. I've reached out to each vendor, who all graciously provided me with details, except for Jason who is the most egregious of them all. The owner of the home that Kevco is also being sued because they are parties to the property management agreement. Be careful - find a property NOT managed by Kevco if you can!!!! If you use them, take lots of photos like we did!

APS has the most rude and unhelpful employees. If you go to their office they lock all the doors…read moreso you cant even go in without knocking and waiting. Requests for service/repairs take over a year and being reminded before they attend to them. The subcontractors they use do horrible work that look like an 8 year old did it. Beside the 22 negative reviews, look at the bottom of the page for 17 more that yelp has hidden from view.

If you are a landlord, DO NOT use them for property management services. ALL Property has been…read moremanaging the HOA for one of our properties and there have been repetitive problems with them billing our account properly. They give no notice when a bill is due, but happily charge a late fee if it's late. That's understandable, except--we set up AutoPay. The entire point of AutoPay is that the biller will charge a card at the appropriate time when a bill is due. ALL Property is charging our card *after* the bill is due--so that they can then charge us a late fee.

I have read ALL of these reviews. I concur…read more Erin is an excellent property manager. She is courteous, knowledgeable, personable, and more importantly, very efficient, responsive and timely. The issue for me is with the language in the lease which I did sign but did not read closely enough Do not expect to get the majority of your deposit back. The vendors chosen are not honest, they are price gauging. The language states you are responsible for cleaning costs, carpet cleaning at their choice, yard cleanup, patch / paint with color matched paint that you must acquire and of course any other damage. I have rented from many people over the years: personal owners, management companies and complexes. I have NEVER experienced this. I am meticulous. Clean. I'm professional and treat property with respect. Having to give 90-120 day notice ? NEVER Having to pay upwards of $800 for carpet cleaning ? NEVER Having a move out cleaning fee of $988 for a 1792 htd sq ft house ? EXHORBITANT Having to pay for yardwork AFTER I mowed, trimmed etc. ? NEVER There is very LITTLE leeway for normal use "wear and tear". They pay for 1/2 hour of cleaning per room. The rest YOU will pay. I rented 2 of their personal homes over 4 years. Unfortunately I was into the 2nd lease before I received the final bill and was AGHAST at the language and the charges incurred. THIS TIME I even took pictures. It didn't matter how hard I worked - they deducted $1500 from my $2200 initial security deposit. As has been noted in other reviews, with arrogance and pomposity, the other manager responded that he would not be giving any additional refund and again included "circled" language from the lease. Note: this company is not BBB accredited. Alas. I'm done. And thrilled to be out from under the Overlord. Lesson learned. Now I'm moving on. Protecting my peace. Trusting in Karma. And sharing my experience as others make informed decisions.

As a parent of a CSU Renter in Fort Collins, I would STRONGLY suggest you seeking a property NOT…read moremanaged by Advantage Property Management. They have an absolute mandate to seek additional fees every which way they can. It is clear this Management Company has a clear agenda on additional fee revenue and they will ding you for things without notice. THEN their payment portal will NOT allow you to pay your rent unless you pay the fines, which I believe is a violation of renters rights/law. Save yourself some sanity and and extra grand or two in fees they will assess non stop and seek a normal management company!

We have rented with Evergreen Property Management for the past two years, and unfortunately our…read moreexperience has been disappointing. Last May, I unexpectedly lost my job with the Department of Energy. Although it created financial hardship, we continued to pay our rent every month. It was often one to two weeks late, but we always paid and did everything we could to stay current during a very difficult period. When it came time to renew our lease, we were still dealing with that financial uncertainty. Since then, our circumstances have completely changed. I now have a new job with a significantly higher income, our financial situation is stable, and we asked about transferring to another property that would better fit our family's needs. Despite our improved financial situation, two years of tenancy, and leaving our current rental in excellent condition, Evergreen was unwilling to work with us or offer any flexibility. It felt like our history as tenants and the effort we made to honor our lease during a challenging time counted for very little. I understand that property management companies have policies they need to follow, but I also believe good customer service includes looking at the whole picture. We were hoping for a little understanding and a willingness to work with long-term tenants who have demonstrated responsibility despite temporary hardship. Based on our experience, we were left feeling that the focus was more on policies and profits than on building long-term relationships with tenants. I hope Evergreen will consider taking a more compassionate and individualized approach in the future. We do not recommend renting from this property management company.

. Dealing with Evernest was a true nightmare, horrible people to deal with. The property management…read morecompany that was working with the house when we first moved in was amazing. After that it went downhill. These guys are crooks, liars, lazy and just plain idiots. The pure stress of dealing with these guys on a regular basis was absolutely horrible. They never answered questions in a timely manner, I always had to threaten them to get any sort of information out of them. It was horrible. I had a true maintenance emergency at night, and nobody ever showed after three phone calls, I was left to with a busted pipe and flooding on my own. Terrible terrible terrible company to work with in Grecia and Louisa are the worst to work with. So disgusted by this experience

I love working with my property managers. Every staff member is very personable and friendly. It's…read morelike you're welcomed into their family. The maintenance of my unit is top notch. When they have informed me they are entering my unit they look for needed repairs I may not have noticed or requested. They go over and above. And most importantly they love on my dog.

Out of town renters beware! This company states that they process applications "first come first…read moreserve", only after a showing take place. Not only that, but as someone else mentioned, they schedule the showings in groups! I had a friend view this home for me while I was on the phone, and as soon as the viewing was over I immediately emailed my completed application per the property managers request. I then called the office to provide my earnest money over the phone per their instructions, as this was the first showing and I knew there was no way someone else could return the application to them faster then I could email it. What happened? They said someone brought in a completed application to the office before they received mine, and so I was second in line. When I pointed out the unlikelihood that someone could physically bring a completed application faster than I sent my email, the office manager agreed they received the email first, but then the application had to be "printed out and in their office first". W.T.F. How the hell is that supposed to work? It was a huge waste of my and my friend's time. If you are renting from out of state, do yourself a favor and go with one of the other property management companies that don't make you jump through hoops just to apply.

Our daughter rented from them and lost most of her deposit even though we literally left the place…read morecleaner than when she moved in. They charged top dollar for an apartment that had black mold growing in the bathroom, a broken lock on the front door, and one tiny parking space shared by 3 people. The place was terrible and they overcharged. I know it's easy to take advantage of people when the housing market is awful but to make kids pay for broken-down normal wear and tear on your mold infested rental is just wrong.

BEWARE! This is one of the least professional businesses I…read morehave ever dealt with. They are SCAMMERS. They will try to get every penny out of you that they possibly can. Extremely rude and unfriendly. Love showing up to your rental property without notice and barging in. Lost over a thousand dollars of a security deposit for things that were simply not true. I would advise going through any other possible leasing agency before going through Dunn.

Bought a 1.1 million dollar home through Kittle Real Estate. Lindsay at team Little was the…read moreunderling of the transaction. Poor communication, lazy, and deceitful. Sellers and Rob did not disclose the home was a rental, had been smoked in, was behind on taxes, utlities etc. Home was even on septic and they tried to cover it up to avoid replacing after it was neglected for ten years. This firm will do anything to close the transaction and take a commision, regardless of the details of actual properties they sell. Avoid buying or selling with this agency. No attention to detail, careless, dishonest. Update: They even lied during mediation to avoid paying for contractually obligated reapairs that were already agreed to before closing in the inspection resolution!

Our realtor Rob Klein is amazing! He helped us find the perfect home, asked the builder all the…read moreright questions. He's been helping us since April and has just been awesome. Always available to ask questions and get a response in a very timely manner, he's a Rockstar and has helped us tremendously, I highly recommend him for any of your real-estate needs. Plus he has so much knowledge it's awesome, if he doesn't have the answer he'll get you the answer. Thank you Rob, we couldn't be happier! Debi F.

Worst people to deal with ever!! I walked in to give a 30 day notice to move into a purchased hose…read moreand the first thing out of old hags mouth was "That'll be $750.00 to advertise"! Nope bitch! Nope!

I attended my first HOA meeting at Tulip Creek last month and was appalled at the way the residents…read morewere treated. We were obviously a bother to Morgan, the property manager. She had a nasty disposition and condescendingly addressed the residential group as "The Peanut Gallery." and told them to be quiet. I attended because my HOA fee has increased to $515.00 per month, which is outrageous. After talking with several of my neighbors, it has become a very disturbing reality that we are all being charged different amounts for HOA fees. When I bought my home in 2020, I was informed from the beginning that my front concrete steps would be repaired, along with the rock siding and the rotted wood on the upper patio. After 5 years, this has yet to be done. After 2 years of not having the weeds and the overgrowth of trees attended to, nor snow removal, and me having to do it myself, the unsightly weeds and overgrowth that had invaded my front porch were finally taken care of at the end of this summer. I only hope I get snow removal service this winter so I can get out of my garage. A couple of weeks ago, the clubhouse got a new concrete entryway and parking area, right after our meeting! I will also mention the 3 abandoned cars taking up valuable spaces in front of my home that this HOA has refused to remove, and the trash receptacle that has not had a cover lid on it for a couple of years, which attracts all the coyotes in the area, making it a dangerous environment.