Ordered a sub box for my K1500, took a little while to get here but as expected (says it alll over website) pretty good deal if you ask me, it's a nice solid quality box that fits in my truck nicely and for the price you can't get anything like it. Only thing I would say is the packaging it arrived in was questionable, but luckily it wasn't damaged. read more

Requested a ported box for a JL Audio 12" Shallow Mount. He stated that he thought he could make it. I asked to see the design before the box was made and he said ok. Waited 8 weeks and contacted him to find out about my box. No answer. On 9th week he sends emails and texts telling me to contact him. Sends a pic of box partially done. I contacted him and he states he cannot make ported box with the specs needed but the polyfilled sealed box will sound the same as a ported. I reluctantly said yes. Received box and box doesn't sound like ported box at all. Sounds like a sealed box. This wasn't what I asked for. Now he says no refunds, even though he didn't give me what a wanted. read more

Terrible customer service after the sale. When I received the enclosure there was damage due to poor packaging as well as subwoofer fitment. I'll leave my OCD out of this as most consumers probably wouldn't notice. After my concerns, I contacted the company via email and not only did the response take a long time, I was blown off for the most part. I have yet to hear a response for my concerns. It has been three months. DO NOT BUY FROM THIS COMPANY!!! read more

I ordered a sub box in March 2019. Its now August 2019. After multiple phone calls and emails I still don't have my box. After 2 months (May 2019) I called and he said he forgot to ask me a question, which he then said never mind he figured it out. Promised to ship the following week. Never happened. Next phone call (June 2019) he said UPS must have lost it, but I pointed out I never got shipment notification and status on his website says awaiting fulfillment. He told me he would look into it. Another month goes by, call again (July 2019). He says "oh yeah, I think I have that box around here somewhere. I'll get that shipped." Still nothing. Last phone conversation end of July 2019, he said he was walking out the door and would call me right back using his cell. Never happened and he hasn't answered his phone for 2 weeks, and his mailbox is full. At this point, I'll be trying to work with my bank to get $200+ back. Over 5 months of promises, excuses while his website shows 2 to 3 week lead times. Avoid this business! read more

Placed an order on Feb 24, after 4 phone calls talking to Matt, the owner (who is not professional at all) promising to build and send out the box and several email with my order confirmation attached - no box. It's now June 15th. Still no box and another call yesterday. Matt just blows me off saying "I'm busy and will get it out tomorrow. I've now started a fraud dispute with PayPal and WellsFargo. Both are business accounts and will be refunded the money. Do your selves a favor and shop for a box elsewhere. read more

Guy is a liar and a fraud. Made wrong box when I paid for the extra foam and connections. Sent me plain box and still hasn't refunded the extra money I paid for. POS! Don't buy from this clown! Save your money and go elsewhere. U get what u pay for! Hope u go out of business because of ur poor quality speaker box and terrible customer service read more

I don't recommend giving them any money...you won't receive any product...or customer service. Ordered a box months ago. Needed it within a certain time period for an install. Got put pushed out until it was too late. Canceled the order because they couldn't deliver and clearly had not built the box...guess what. Now I'm just out the money and am being ignored! Like many others that got f&@ked by this place...the extent of their investigation is "what's your order #". That's it! Nothing more after that read more

Took 30 days to receive the incorrect box and incorrect parts with box. Owner lied about it being the correct box. Of course, I save all my records and proved him otherwise. Another month went by with correct parts sent to me to fix the box MYSELF. (Shouldn't have to fix something I paid for to be right AND fix a box that is not even the right box to begin with.) After I installed new parts and had to make adjustments to cuts inside, Box has many air leaks. I gave the owner 5+ chances to make it right. Owner ignores calls and emails. DO NOT RECCOMEND. Very few reviews for a reason. 2 more reviews that are hidden and "Not recommended" need to be listed because those also explain the poor service of this "Business" read more

My review sounds like a carbon copy of the previous three reviews. Specifically told this guy what model subs I was installing in my vehicle. I even talked to him on the phone before placing the order so there was no confusion. About a month later I received a box and waited for my subs to come in before taking it to Best Buy for the install. I then get a phone call from the installers telling me the holes are too big for the subwoofers. I called Matthew Layfield of Sound Off Audio back and explained to him that the box wasn't the right size. He blames the installers not knowing how to center the subwoofer correctly. After back and forth communications with Best Buy and realizing the fault lies with sound off audio and incorrect size box, I reach out to sound off audio for my money back. Haven't received an answer either over the phone or via email. Have opened a dispute with my bank and will pursue this matter through my bank. This company/guy sucks horribly at what he does. If you like to waste time and money, he is the man for you; if you want to get taken care of, go elsewhere. read more

On May 8th 2021  I Purchased a Sub box online from Sound Off Audio to fit 4- 6-1/2" inch subs in my truck. Mat at sound off audio said it would take 4-6 weeks to deliver. 10 weeks later it finally arrived but the holes for the Subs were cut for 4- 5-1/4 speakers. Contacted Mat at Sound off audio immediately, HE ADMITTED he made the mistake on the Sub box and he pleaded with us to try and have the sub box fixed locally in order to prevent having it sent back (At his expense in shipping) and HE WOULD PAY THE REPAIR CHARGES BECAUSE IT WAS HIS MISTAKE. We found a local car audio dealer who was able to fix it. I sent Mat the repair invoice for $109.75 from the dealer and requested a refund for the repair amount on Aug 17th 2021. Mat agreed to refund the amount. Aug 25th 2021....Still NO REFUND from Mat at Sound Off Audio. Called and talked to Mat again and he assured me it would be refunded asap. 2 Months later, still NO refund from Mat. I emailed him again on Oct 24th with the intention of contacting my CC company because of his endless lies about my refund and he assured me with these exact words via E-Mail "I will have that money to you today because I owe it to you" (Wish i could post the email pic here). Still no refund from Mat 5 days later on 10/29/21. Mat at Sound Off Audio will take your money and feed you endless excuses/lies with the intention of NEVER being responsible for their own actions OR EVER issuing you a refund when they owe it to you by their own admission. Stay as far away from Sound off Audio as you can if you value honesty and even decent customer service. Mat at Sound Off Audio claims that Covid has effected his build times but he's been using the same excuse in different forms BEFORE Covid ever became an issue......Yes, more history of lies from Mat at Sound Off Audio....Horrendous customer service! read more

2016 Dodge Ram 1500 5.7L crew cab 2, 10" enclosure with black carpet and poly foam Box was built and delivered in 2 weeks. Fits great. Seat lift shims were included which allows seat back to fold down. Box sounds good as well. For the price, you can't beat it. Sound 10x's better than the Bbox from Amazon which I threw in the garbage. I talked to the owner on the phone prior to ordering. He's a nice guy and did quality work. I would recommend read more

CAUTION! CAUTION! If I could rate this Business at Zero stars I would. Every negative review about this guy is so true. He is defensive, argumentative, derogatory and will even cuss you out on the phone. I have sent him several request via Email, face book messages, Via phone which VM is always full, and even registered a complaint through pay-pal in which he had no clue was even filed because he never checks email. The email he replied to stated it would ship by the end of the prior week. Final get a hold of this pleasant Gentleman Marc today and let me tell you wow how this guy is in business is beyond me.. I ordered my box on July 3rd and come to find out that as of today it hasn't even been built yet. and hes now stating it will ship by wed yet he states it takes two week to build. I would use huge caution in doing business with the guy He claims to be a CHRISTIAN yet he runs his business like hes the devil. If he is truly a christian he will be judged for his language and ethics defiantly not a servant of the heavenly God. read more