Worst experience I've ever had with a tax preparer and I never even got the chance to become a client.
I did some online research and found mostly positive reviews for SJ Tax Services and "Matt" (whom I've never met) so I decided to reach out...
Today is 4/26 and I've called almost every day since since 4/6 with a simple yes or no question and have yet to receive any sort of response. There are several administrative staff available to take messages and even a 3rd party answering service for when they are not, so I can't imagine my messages aren't getting through. Each time I call, I'm promised a prompt call back, or that an email will be sent with "high importance," or that my call will be elevated "to the highest level possible," or something like that, usually with some form of empty apology.
Now, I certainly understand how busy this time of year is for tax professionals in the best of times and I'm sure the quarantine and the CARES Act has only served to increase their workload, but twenty days is quite a long period of time for a yes/no question.
I'd also like to add the I've worked in sales in one form or another for almost 14 years and rarely speak negatively about a business for any reason. I understand what it's like to be on the other side and always strive to offer the benefit the doubt; with that said, if I ever let an inquiry go unanswered for twenty days I can't imagine a situation where I wouldn't be fired.
Finally, I have never before felt the need to write an online review for any business, for any reason...I have also never before been so thoroughly disregarded by any business, in any situation. read more