I traveled with South Shore Travel for the 2024 Cincinnati festival and I really enjoyed the concert the event was lovely. what I did not like was the host for this trip. I have never meet a person so rude, disrespectful and so unorganized.. The man has a serious problem with communication . I do not want to bash the man but I will never ever go or advise anyone to go on a trip with this company. If this is helpful please DO NOT SPEND YOUR MONEY WITH THIS COMPANY YOU WILL BE VERY DISAPPOINTED!!!!!! read more

Beverly travel service, which is not South Shore Travel does not provide good business. I traveled with this group back in 2013 and just last weekend to the Cincinnati Music Fest. Just about everything went wrong, from booking us at the wrong hotel, not giving us the (V.I.P.) tickets we paid for to even the bus transportation was unprofessional. On top of that we didn't even get our itinerary until 5 days before our departure day!! I will never travel with this group again. $600ish dollars was a total waste. read more

Went to Cincinnati this past weekend had the worst service EVER from Fred hanging up on us while trying to find safe transportation back to the hotel he wouldn't tell us where 2 board the bus so day1 we got an Uber. DAY2 Boi o Boi, This was a HORRIBLE EXPERIENCE... GOING HOME THE BUS DRIVER JUMP OFF HIS BUS to confront ppl who were mad that he left them n Ohio Yeap u read right... He came in my face and another lady face pointing his finger at us then some1 came and pulled him out of our faces.. Just all bad... The horrible BUS company is MM travels... the air on the bus didn't work coming or going (it was only 90degrees + this weekend read more

Cincinnati Music Fest 2022 This travel company is worst ever. From the beginning staff/owner, is very unorganized, communication with these people is the absolute worst, when emails were sent regarding our account there were no response or slow to respond. Once we paid off our trip they stated that we owe an additional $20, but they eventually figured out that we didn't owe anything. They did not send the tickets to account holder. We were trying to checked the status of our tickets because the account holder lived past 35 mile radius & haven't received tickets yet. The tickets were sent to another member of our group who moved & she was not the account holder. The 1st day of the trip per the itinerary we were to be 87th & Dan Ryan at 7am because the bus was supposed to leave at 7:30 the bus didn't leave until 8:30ish after we were told not to do the number 2 on bus, we erked, jerked and swerved that whole trip, we did not get to our hotel until 3 something. It does not take that not long to get to Cincinnati from Chicago. We stayed at the Westin there were no rooms ready & that hotel was packed. We did not get our rooms until almost past 7 o'clock and the concert started at 7:30, come to find out that one of the other travel company had the key card to our room who was under someone name else of our group in envelopes with one key card when it should have 4 keys cards that was not the account holder which is unorganized & confusing. All that left me to believe the communication between the company staff & the hotel was not made, because the travel agency should have call the hotel an hour before touchdown of the location. We couldn't freshen up and the clothes we wore were our traveling clothes that we had planned to change out of. Now on the last day per the itinerary we were to be checked out of the room & be down to board the bus at 12pm. The bus was not there it extremely late, when we finally boarded the bus, we got fuss at by one of the staff lady **Diana** like we were kids because she had to clean up a lot of garbage that was left on the bus from Friday and we were told that we had to wait for some people that were left by the other bus that was part of the South Shore group, so we did not leave until 2 something. People were frustrated & upset because this bus cause a lot of inconvenience, there were suggestions & opinion that were by some the paying customers and the staff member **Diane** rudely cut people off & told them that she didn't want to hear it. We did not hit the expressway until exactly 2:45. As we erked, jerked and swerved on the way back home because we had the same (sketchy) driver SMDH...all of sudden the bus became a hot sauna because the air conditioning was turned off because issues with radiation like something was about to overheat. This bus must have not been inspected before we even pulled off on Friday because how could the bus company not checked the bus for all the proper fluids it needed, this could have put people lives in danger. Luckily there help from the people that were on our bus & people in that local neighborhood to get us back on the road. As we got closer to Chicago the bus driver could not maneuver through the toll both so he crashed one of the headlights and side swiped the bus. This left me to believe that the agency did not hire a real bus company, they just rented a charter bus & pulled someone off the streets & paid them to jeopardize the lives of good paying customers. The driver was very inexperienced & I doubt very seriously that he did not have a CDL license. This South Shore travel company needs to just go out of business for taking people money. They're quality of service is ridiculous & utterly a hot mess. There were no compensation made to any of the paying customers for all the inconvenience & hell we went through during this past weekend. Thank God we made it back home in one piece.... read more

My husband and I have been traveling with south Shore Travel for almost 8 years and love it we're Practically have became apart of there family... we go every year to the Cincinnati music festival and have a blast each and every time the owner is amazing which we have developed a close relationship with over the years... he always make sure the Reed Family is well taken care "with whatever our needs are and to have the best experience each and every time I highly recommend this company very trust worthy also it is very important to support black own businesses looking forward to next year most definitely. read more

South Shore Travel - Travel Agents Near Me - Chicago, Illinois

I was scheduled to go to the Cincinnati Music Fest with my girlfriends and had to cancel at the last minute due to a family emergency. Thank God because they had a HORRIBLE experience thanks to South Shore Travel. Please read Wanie2u's review for more details. read more

This was my first dealing with South Shore travel. The experience was horrible. The customer service was very Rude and unorganized. They never answer the phone, and when they answer the phone, they are very short and Rude to you, they tell you to send them a email if you have any questions about there service and or package that you have purchased. I purchased a early bird package for the Cincinnati Jazz festival 2022, in 2020. upon me arriving to the festival this July, the tickets that Alfonzo (south shore Agent) me where not valid when I got to the gate. Went to well call, and they explained to me that my tickets were no good, and to contact south shore, as they have been having problem with south shore travel, and none of there tickets are valid because the tickets we never purchased. I traveled 450 miles to this event, not to be able to get in, when I paid South shore travel in full for my package. I tried calling south shore travel on that Saturday that they were due to be opened, all I got was an answering machine. I left a message and a email, with no reply. once I returned home I continued to call south shore travel and e-mail them, and still no reply. All I want is my money refunded to me. I advise any and everyone to not deal with this company as they are horrible, and will rip you off. read more

0 Stars is my actual rating. This was my very first and last time traveling with South Shore. This was the most unprofessional, unorganized, trip I ever experienced. The staff on the bus was very unprofessional. We were late leaving for Cincinnati, our rooms at the Hotel were not ready after arriving almost 2 hours later than expected, the key to the room I was staying in was given to a group from another travel agency. We had to attend the concert in the clothes we traveled almost six plus hours in. Leaving Cincinnati the bus was late again leaving disrupted the schedule again, which means we didn't get home to much later than anticipated. One of members of the staff thought it was ok to curse everyone out because apparently she was the only one having a bad day. I am not sure were these people get their bedside manners or customer service skills but they will not be getting a second chance and I will never recommend this company to anyone. read more