When we moved here 13 yrs ago we started going to see Dr. Chi. The office was cute, obviously a…read morehuge Comic-Con fan. We didn't have benefits so would take his inside per person plan for $300 plus tax a year thing (and this rate climbed drastically each year and worse since pandemic) It covered x-rays and two teeth cleanings a year as well as 10% off all other appointments. Seemed great. I got a quote saying $4500 to do all kinds of things he said were needed. Then I got benefits. He submitted a plan for care to the dental company that was 3 times what he had quoted me previously. So empty my benefits and make me pay out of pocket as well. Then went in for a cleaning during pandemic time. Now I was chewing sugarless gum on my way there, with no problems. The cleaning seemed more like a drilling on certain areas as the girl just kept going back to the same three spots and really digging and hurting. That night when I went to eat dinner, everything was sticking in my teeth. I had never had that happen before. I couldn't chew gum again and have suffered with cavities in those spots since. Change dentist. Now my grown son went to see him this week for an infection and swollen face. He looked and said it was just plaque at the gum-line and scraped it away. Sent him home and told to rinse with salt water three times a day and come see him this Monday. Well his face blew Friday so bad he can't sleep. Tylonal is not helping at tall, and the swelling is so bad his eye is closing. We went to 6 walk-ins to be turned away saying not taking any more clients, My son is laying on an ice block trying to get relief so he can sleep. Horrible patient care. I guess leave it so he can make good money on a second visit with now additional work needed. The motto to the staff is, its in your best interest to have them back sooner than later if you want to keep your job. Money is the only thing that matters to this dentist, not patient care.

I am shocked at the negative reviews! I have to write that I have visited this dental office twice…read moresince moving into town. My daughter and grandchildren have used them for a few years now and she recommended them to me. I was very pleased with them. The dentist and staff have been so welcoming, patient, and helpful. So far, so good!

This is the best dentist I ever had the staff is so amazing made me feel awesome and comfortable I…read morelove going to the dentist again

Great customer service and haven't had any issues. The manager especially is very knowledgeable and…read moreseems passionate about making clients walk out happy.

RIP OFF. My family as been a patient for over 10 years . I get my teeth cleaned 3 times a year,…read moreand starting in Nov 2017 had invisalign with them from their "specialist" Dr. Rykiss. They pushed him after saying he was better equipped to manage my case. "It would cost a little more ie. $7200 vs. $5k, but probably worth it.". Well, Dr. Rykiss only came to the office once a month, so if something broke or needed adjusting in between, or if you were unavailable, or sick, that day you were literally screwed and had to wait until next month's visit. Then COVID came which was not their fault but further delayed the experience. SO 3 full years later, they came off. The treatment took double the time, cost 30% more for premium doc, and I was not happy at all with the progress or the time it was taking, but was handcuffed to Dawson because I was mid-treatment (and you cant just move to another ortho, BUYER BEWARE, and I still ended up with a substandard result, confirmed by two other orthos I consulted.) Even after I asked to end the treatment because I no longer saw any progress, Dr. Rykiss agreed and said, that we could tweak if we wanted to at a later time. Well, a year later the wire retainer bond popped off and one tooth shifted badly, and Dawson would do NOTHING about it. They literally said, Dr. Rykiss was retiring and not practicing in their office and wanted me to pay $5500 to reshift THE TOOTH. This was because the ortho was not "their file" but Rykiss'. Huh? So, After paying premium for treatment to them , unbenknownst to me they didn't consider him "their Dr., even though I was their patient who asked them for invisalign, consulted with them, all treatment was paid to "Dawson" and done at Dawson, and fully facilitated at Dawson. This was the straw that broke the camels back so I moved dentists. BUT It is also worth noting that on my last appointment, just I had xrays done there and nothing was noted, yet when I had them transferred the images to my new dentist a few months later, they showed 2 cavities, one of which is rather deep. They clearly showed on the xray. So basically the xrays at Dawson as part of the regular cleaning, were PAID FOR but not looked at. Perfect example of the incompetence. Also, the cross-selling of services has always pushy, .... The only reason we stayed with them was because of one hygenist Ann Marie who was awesome, but otherwise, my husband wouldn't go because it was too painful from others who turnover regularly there . No exaggeration. I cannot recommend them for anything. They are the puppy-mill of dental clinics.

I went to Dawson Dental a couple of years ago for a root canal. The dentist and staff were very…read morenice and put me at ease and the procedure was straightforward. Unfortunately I just had to have that root canal redone at a cost of $1200 because there was residual infection that was not cleared and insurance doesn't cover very much of a root canal re-do. I would suggest an endodontist for root canals and not just a dental office since I had to go through the procedure twice and pay twice as well.