Waited 12 minutes Noone picked up Doesn't let you stay on…read morehold . It hangs up after a minute and I have to call again. This awful. After 13 minutes I gave up. This Is noway to run a bank. answer the PHONE AND AT THE VERY LEAST PUT ME ON HOLD.

Go any where but Bank of America, but especially anywhere except this location. Terrible customer…read moreservice, they make you make an appointment for EVERYTHING, you have to come back multiple times because they can never fix it on the first try, employees are swearing up and down...just awful

This is what Banking should feel like. No Lines and greeted with numerous smiles and knowledge…read more I just left the Mill Street Branch in Worcester and immediately was escorted into Angela Maher's office. Angela went above and beyond to explain my new business relationship with a premier Bank. I now remember Angela form her stellar performance at TD Bank. TD Banks Loss is Bay States Gain.

Friendly staff, great account options to choose from, and easy to work with! We walked in and were…read moregreeted right away. We were looking to open an account close to home. Lauren explained the best account after we told her what we wanted, and we got an ENTIRELY FREE checking account with rebates, cash back, and no hidden agendas. If you swipe your debit card often, then this is the place for you. You get cash back if you do 12 or more debit swipes a month. All the other Banks penalize you if you do too many. This bank is encouraging it!

I Have Done My Banking At This Auburn Branch For Over 30 Years. When I Opened My Account, I Was…read moreEmployed In Auburn And It Was Most Convenient For Me. That Was 25 Years Ago. I Stayed With Savers Even Though I Did Not Work Nearby Anymore. I Am Now Residing In Millbury And I Would Still Not Consider Leaving Savers Bank. In My Opinion, Savers Is The Holy Grail Of Banks!

I go out of my way to bank here because the staff is so helpful. I have never had a bad experience…read morehere. And unlike my other banks, it has not changed names every other week.

Hometown has been my bank since opening, they stood behind me with identity thief, and walked me…read morethru the steps, The associates there are always professional and helpfull Thankyou hometown for being there for me and my husband

From the owner: bankHometown is a community bank servicing Auburn residents and businesses since 1889. At…read morebankHometown, our staff is committed to guiding you through your most important financial decisions. Our complete banking services include Checking & Savings accounts, Money Market accounts, CDs, Traditional & Roth IRAs, Commercial & Business lending, SBA loans, Mortgage loans, Home Equity loans & Credits, Personal loans and more. Visit our website for more information or call our local Auburn branch today!

Very nice location, I just wish they'd move the outside ATM out of the way of the drive thru lane…read more It is really an inconvenience and wasn't well thought out schematically. Otherwise, the customer representatives are pleasant and helpful.

From the outside it looks like any other brick building. You walk in past the usual table to fill…read moreout your paperwork and it looks more like a grand ballroom as you make your way to the back of the building to the counter to take care of business. I'd take a picture to prove my point but with my luck they'd think I'm casing the place and call the police and have me arrested. The staff was friendly and efficient and gave me the correct amount of cash. I left happy.

I've been a customer for nearly 40 years and I own my house outright. Its valued at 300k and they…read morewont give me a 50k home equity loan because of 2 late payments. Goes to show even though you have been loyal to them they dont care one bit. I called their main branch to speak to someone that makes the decisions and they sent me to the west boylston branch. Once 8 got there the person there told they make the decisions at the main branch. The woman in west boylston called the main branch to tell them I was coming so the person I need to talk to decided to take so far a 2 hour lunch hoping I will get bored and leave.. pretty disgusting that they would treat a 40 year customer that way.

I used this bank for about 6 years now I switched from Bank Of America cause they were routing my…read morecalls to india were nobody speaks GOOD english. Web5 banks are clean the staff inside the banks are very kind and I would say a very good bank. I had to dispute a charge that a merchant charged me 2 times for (( THEY OUT SOURCE OVERSEAS )) Nobody speakes enlish good at all I been calling foe 3 days they have no clue whats up they put me on hold and then hang up I called the bank they say this is how we do it I said If your in USA have people from USA servicing customers how much are they saving I will say alot cause I said hell with and ate the 65.00 and gave up so if you call to dispute your are calling overseas and you will need in interpreter thats the problem in the USA US Companies should HIRE people from the USA As for that I am closing all my accounts when all me checks clear

I can tell I'm getting close to the big city, such that it is, as this is the only branch outside…read moreof Worcester with a glass enclosure to protect the tellers. In spite of that, I still find this location to be inviting and the staff friendly.

Great location and beautiful building! Love teh employees. Nada is great!!! Even during Covid the…read morebank has kept up its routine of being in touch with me. I feel like I am banking at a big bank with the local touch. Their decisions are truly local because I got back the answers to my loan questions right away.

From the owner: Cornerstone Bank is a full-service bank located in Massachusetts, and currently operates 13 branch…read moreoffices. We are a local, community bank that delivers a personal touch that only a local bank can offer. We are dedicated to providing high quality, personal customer service, and convenience for individuals, businesses, and community organizations. We work to connect you with opportunities through a broad range of deposit and loan products and services to help you reach your financial goals.