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    Southeastern Agricultural Center

    4.0 (1 review)

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    11 years ago

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    Holiday Inn Express & Suites Hope Mills-Fayetteville Arpt - King bedroom

    Holiday Inn Express & Suites Hope Mills-Fayetteville Arpt

    (34 reviews)

    $$

    In spite of paying for a 3-night stay in advance, I was turned away at 3am and left standing…read moreoutside with my daughter. Going through a 3rd-party vendor (Booking.com) did not make the situation easier either. When I made my reservation, I entered in the notes that my train would not arrive until 1am, so I'd like to pay for that night and have a room available when I check in. Before getting on the train, I called the hotel to confirm my reservation and was told the room was ready and someone would be on staff during checkin. Our train ran late, so after getting our bags and an Uber, we arrived at the property closer to 3am. The front desk lady came outside to ask if I had a reservation and that I shouldn't let my ride drive off because they were fully booked. I told her I had a reservation and had called earlier. She said she did the "3pm audit" and that no one told her I'd be arriving. She said to contact the 3rd-party vendor, she couldn't help me. At this point, my Uber driver gets out of the car to ask if she could please help a daughter visiting her disabled veteran father (he knew through conversation why we were in town). The lady replied that she too was a veteran and had things to do, then spun on her heel, and went back inside. Later that morning, I contacted Booking.com to request a refund. When they tried to follow up with the Holiday Inn, the manager told them I'd still be charged for the first night and could cancel, but with a penalty fee because they were expecting me at 1am. This is untrue, or why would the front desk woman say she wasn't aware I'd be checking in at all? The man I spoke to before I got on the train knew I'd arrive after 1am, so I suspect a lack of communication. It would've been nice if they called to tell me they were releasing the room. In hindsight, I wish I had called to say the train was running late, but I was exhausted after a 9-hour train ride. When I followed up with Booking.com, I told the rep I wanted a refund as a matter of principle. The customer service rep placed me on hold, then came back on the line to tell me I'd be getting a full refund, but not until the property sends them an email giving me an "exemption" for canceling. All day, I've gotten automated emails from Holiday Inn stating I will be charged for the first night, plus a cancellation fee. I called the Holiday Inn to follow up about the mixed messages. An employee took my information, promising their manager would follow up, but all I got was another email telling me I am not getting a full refund. Once again, I called Booking.com to see why the hotel is saying one thing, but their rep said another. Their customer service agent admitted that they can only send me a partial refund since that's all Holiday Inn sent back to them; with my permission, he said he'd send me the partial amount. I did not agree to that, so I've decided to dispute the charge with my credit card company.

    Nasty, funky smell throughout hotel, right next to a loud bar, very limited parking, dirty!read more

    Holiday Inn Lumberton North - I-95

    Holiday Inn Lumberton North - I-95

    (49 reviews)

    $$

    We really enjoyed this hotel! I came here with my teenager and twin toddlers. The room was spacious…read moreenough to fit us all and had all the amenities we were looking for. The staff all spoke to us when we walked by and helped us throughout the day. They supply coffee and fruit in the hall in the morning until noon and have a partnership with the connected Denny's so customers are able to get free Denny's once per day for their stay. My husband and I both work from home and the lobby area isn't as spacious as other Holiday Inns we've been to, but we were able to work in a decent workspace and the internet connection was perfect! We tried out the pool and had a great time with the babies & teen. Highly recommend.

    Hmn. When I booked this stay from the IHG app, I was looking for something closer to Fayetteville…read morebut when I saw the new Holiday Inn Express suggested next door in my search feed I thought I was booking it but that's not what happened. Somehow, someway, when I clicked on the new Holiday Inn Express link I was either redirected or ended up booking here by complete mistake. Bummer. I don't know how you go from that to this, but whatever. I'll chalk it up to user error this time but I should have known better; should have checked and rechecked, verified, and checked again, I guess. Otherwise, for an older remodeled hotel, there's big comfy bed, quiet solid walls and floors, plenty of parking, lots of hot water and good water pressure so I guess the stay was adequate for the night just not at all what I was expecting.

    Southeastern Agricultural Center - venues - Updated June 2026

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