If I could give zero stars, I would. I typically don't write negative reviews because I understand that my experience may not reflect the true nature of the establishment. But, my experience with Cookie, the owner of Southern Alterations, was so unprofessional and costly, I felt compelled to warn anyone else who may be considering working with her. I am still in shock at the way she handled me as a customer, and I am left with unfinished garments that I have to get altered elsewhere. I went in with a pair of jeans and a leather jacket. I wanted to have the jacket fixed (ripped in the back) and the jeans hemmed and taken up in the crotch. Cookie was welcoming and chatty. She offered to save me some money (broke college student here) by having me take out the seams on both garments to save her time so that she would not have to do it. I asked if I should try on the pants first so that I could show her what I wanted, and she urged me to go home and take the seems out first, then come back for the fitting. I did just that - I went home and spent a decent amount of time taking the seams out of both garments. I felt appreciative that she was trying to save me money. I brought them back to her, seams undone. She had me try on the jeans so she could pin me. After trying on the jeans, she tells me that she won't be able to take up the crotch because of the way the jeans were made, but she would still be able to hem them. This fitting took about 10 minutes. She gave me a quote, which included prices for fixing the jacket, hemming the pants, and sewing up the seams that I - per her request - had taken out on the jeans. I was surprised that I had to pay for her to sew up the seams on the jeans because SHE asked me to undo them prematurely, but I agreed because I understood that it would still take time for her to sew them back up. Cookie assured me that my items would be ready for pick up in one week. Shortly after I left, I called cookie to ask if she would just sew up the jeans and hold of on hemming them as I could not afford to do both at the moment. She agreed, saying she understood. 2 weeks later, I receive a text saying that my items are ready for pick up. I responded to Cookie asking what time I could pick up my items and received an unclear response. After calling to clarify, I was met with very rude tone as she requested that I pick them up at a specific time to avoid wasting her time because she is busy (again, I am a student and I also work - I am also quite busy). I tried again a couple days later and was told that I could pick up my items at any time that day. As I am driving to pick up my items, I receive a text at exactly 12:57pm saying that they were closing at 1pm. I had to return home once again without my garments. Once I finally get the chance to pick up my items, I am met with another rude surprise. Cooking returned my items undone, stating that she did not have the time or desire to work on them because she had more expensive projects to do. Both my jacket and my jeans were untouched, seams still undone. I left with my undone garments, confused, upset, and disappointed. A few moments after I left, Cookie began sending me a slew of rude text messages about how I was unwilling to pay her for her services and blamed me for "wanting" to take out the seams (I am still very confused about that - I don't even own a seam ripper, she lent me hers). She even mentioned in her texts that she knew she would get a bad review because she's been in this situation before. I had to ask her to stop texting me. Now, I have to find someone else to sew up the seams on my jeans (extra money that I should not have to spend) and fix my jacket. Lesson learned. I would advise anyone looking for a seamstress/tailor to stay far away from this establishment. There are plenty of others around Greensboro that provide much better service with a higher standard of professionalism. read more

I had a vintage Members Only leather jacket brought into Cookie to have the headliner refurbished. She did a wonderful job on putting in an entirely new headliner, but diminished the value of the jacket by excluding the two inner pockets and the vintage Members Only inside tag(which she threw into the trash) on the new headliner. I spoke with her about it over the phone and she was very unprofessional. She insisted it was all my fault the headliner was done wrong for working through a third person, who I trust and still do. It is not the clients fault that someone is uneducated on how to properly refurbish a vintage clothing item When I went to pick up the pieces of the tag and two pockets(which she had to dig out of the trash). She refused to throw away any scraps left over(all I needed was the two inner pockets and the tag) insisting she had to much work to do. I do NOT suggest taking any VINTAGE or ANTIQUE clothing items to Southern Alterations because of the lack of education in truly refurbishing a headliner or any other sort of material within those types of clothing. I would also want to point out her lack of professional in handling a client. read more

Amazing alteration! Great customer service! Seriously lovely and perfectly priced. Would suggest going here to anyone! :)

I've had Southern Alterations hem a pair of jeans while maintaining the original hem and take in the sides of a suit for a more polished, tailored look. In each instance, I had my clothes back in less than a week, and they fit perfectly. I will continue to use them in the future. read more

Did a horrible job on dress,kept leftover material and did not give receipt. When returned to ask to address the issues she ordered me out of shop. Husband camedown and I showed him the dress requesting my material as well as money refunded. He was busy holding her off and could not refund then but told me to return on following Friday. I did but they were closed. Stopped another time but still closed but should be open. read more

I dropped off 3 pairs of pants to be tapered and hemmed on a Tuesday. She said she could have them done by Thursday or Friday. I said there was no hurry as I had to leave town on Friday. She said they would be done by Thursday. Again, I stated no hurry as I was going to be gone and I did not need them in a hurry. I left with no receipt or ticket only her saying that she would text me when the pants were done. I get a text on Saturday at 11am when I'm out of town that my pants were ready and I needed to pay in cash. Cash is not a problem but it would have been nice to know that when I first came. I did not respond because I was out of town. I got another text saying they were ready on Monday at 2pm. Ok. I figure I will pick them up on the way home. The day gets away from me and I could not pick them up so I figure I will pick them on Tuesday. Another text sent saying they are ready on Tuesday at 10 am from them. Again, my plan is to get them that afternoon. At 1pm this text is sent from them "This Is Southern alterations. ...if u do not pickup when u say u are. There will be additional charges for each additional day until u pickup". So, if I am late one day picking up then you want to charge me. I respond back that I will be there to get them in the afternoon but statements like that make me want to take my business somewhere else. Her response "feel free". I pick up my pants and get a story about how she is losing money every time she has to stop and text someone that she is losing money because she could be working. She goes down a list of customers that had left things to be done and asked her to rush but they have not come to pay and she needs to start charging deposits. I have had work done here before and picked up on time. The issue is that I don't need an alterations business sending threatening texts after I am one day late and then telling me to "feel free" to take my business somewhere else. I want to support local businesses but not if I am treated like this. No problem with the work she has done. Maybe a little professionalism so you can keep your customers? Needless to say I will not be going back. read more

I caution anyone thinking about using this business due to unprofessional report and poor communication. I was asked to pay by Cookie, the owner, before trying on my altered garment due to her husband's need to buy food. I responded calmly with my preference to pay after trying on the garment. Cookie became belligerent, raising her voice at me and insisting I was not going to pay her. After I expressed my disappointment in professionalism and disrespect, telling her I plan to pay after I try on the garment, her episode continued. Cookie decided to name call, curse, and insult by using racial judgements stating "you people will always leave bad reviews" and we have "class", while proceeding to take out the alterations. There are ways to handle conflicts with business, however, Cookie lacks effective communication and anger management skills.Her response to ill treatment and complaint of unprofessional dealings and disrespect was "it's my shop, I run it the way I want, I don't care about reviews." Her behavior reflected her view of inequality for all people and ego. Although I was a paying customer, apparently she felt she was doing me a favor. read more

Let me clear up some of these reviews, if you don't have the money you should learn how to sew yourself. If you wait over two weeks to pick up your items maybe you should buy a storage unit not leave it to be stored at a Alterations shop. Oh and for the lady who is upset because you constantly barge in when someone is going out to eat because you keep putting a tighter girdle on, there is no reason for those lies. K? Cookie was nice to each of you when you could not make up your minds What YOU actually wanted done. You don't want to pay full price for services rendered so instead you want to resort to Social Media threats & insults. Oh and college student, for three weeks you couldn't decide so it had to be decided for you. The work Cookie did for you was undone due to you not wanting to pay. So you received your item back without services rendered. Your choice. It's sad when people think they are privileged & everyone should bow down to them & their threats. But knowing all the great paying & mature customers that frequent this shop keep this wonderful business going. Thank you Cookie for doing a great job on my clothes. I am sorry you have to deal with such nonsense from people who need to learn how to be an adult. Again I will say.... If you cannot pay for a service then you need to learn how to sew. read more

Horrible experience period! Owner disappeared for two weeks with no notice or any communication. Thought my stuff was gone for good and had to buy new clothes for a special occasion. When she reappeared with a very lame excuse the work was not done properly, she charged a higher price for it and offered not even an apology. Save yourself a lot of time, trouble and money and go elsewhere. Additionally, I predict she'll be out of business any day now as she just doesn't like people (she'll drone on and on about all her problems - all of which are caused by her "crazy" customers of course) and shouldn't be in a customer facing position. read more