Contacted KC Plumbing on 2/17/26. Was told they would call me on 21st or 22nd to arrange to come…read moreout. No call received so called again on the 26th. Left a message this time on voicemail. Again no return call! They may do great work but I'm sure I'll never know based on their lack of customer service!

Requested assistance with outside AC unit not kicking on when thermostat set to on, received…read moreimmediate response and answered all questions quickly and promptly. I received a same day appointment. Not only did our technician Caesar have the needed knowledge, tools/equipment but he provided exceptional customer service. He was very kind and truly professional. His quality work is evident by my running AC unit within the hour. I cannot give enough thanks to KC Plumbing Heating and AC for taking my needs seriously and addressing them rapidly! Appreciate you Caesar!

Ive been speaking with them for four days trying to get a sevice call…read more After missed appointments, they will not return my calls.

We recently moved to Danville and in December realized our boiler was not working and called this…read morecompany to figure out the best options were to heat our house. They sent out a very nice young man who was punctual and courteous but admitted he wasn't sure which what was the best way to proceed and said he would have his boss come out the house to look at the project. It turns out that his boss was sick the whole week along with the other master HVAC technician which made us think that the job was too much fora smaller company. The next week they called and left a message that he would be coming by the house to look at job. My wife was not able to reply to message in time and he showed up at our door and we informed him that we had hired another HVAC company. Today I received a bill for $85 for a service call.?

I contacted Gibson Hvac the morning to come out and recharge my A/C unit. They have been out here…read morebefore. I received a call at the end of the day stating they would be no longer be coming out here to service my A/C. The reason was we have had someone else out here repairing our A/C and the repair person bypassed something in the A/C and they didn't want to be held responsible. We have had no one out here to repair anything on our unit. It was just an excuse. I called them at 8 am the morning and they didn't call me back until 4. Now, I have to wait till Wednesday to get a service person out here. All I have to say is SHAME on them. They only want the big jobs.

This company charged my local Dept of Social Service $4200 for duct work that I did not need and it…read moretook them a whole month to get me some heat working. The owner has not tried to make his mistakes right in any fashion. During the month of Jan. he did not come to my home one time. I have more pictures. More pictures shows where they left insulation hanging in my crawlspace, and they installed wrong duct work.

Matt and Travis were very professional and courteous while putting in my HVAC system. Matt's 23…read moreyears of experience really showed. They were quick and thorough. They cleaned up after themselves once the unit had been put in. I will ask for their services again. Happy customer.

Extremely accommodating .very knowledgeable . Service on an emergency basis,within 2-3 hours, even…read moreSundays! Excellent quality,affordable services. Recommend every time you need service for heating or cooling, and regular check ups!!

If you need any HVAC/ Gas work I highly recommend this company. Allen has been so thorough ,…read morereliable and honest. You will not be disappointed with this company.

The air went out in our restaurant during lunch. With it being the heat if summer they were…read moreextremely busy, but to ensure our customers didn't have to endure heat and we didn't have to lose a day of service Les worked us in. He had us up and running in no time flat. #Outstanding service #professional and experienced #Fair in pricing

I recently had my furnace to go out, and called Steve Hale to come and take a look at it. I cant…read morespeak highly enough of him and the service he provided. He came out on a sunday to diagnose at NO charge, and returned the following day to install my new furnace. I was extremely happy with the cost, very very reasonable indeed! :) While he was here, my water pipe froze and burst, and he repaired that as well at no charge. I highly recommend him for your heating, air conditioning, and plumbing needs.

This company has employees who don't listen, are rude and sarcastic…read more Would not ever call them again.

Buyers beware. Do your homework prior to making a purchase from this company. I happen to reside…read moreout of state and my elderly Mother was nearly taken advantage of. Thankfully, she communicated with me and my brother and I were able to save her thousands of dollars by purchasing her HVAC from a different company. I have a business partner that owns a heating and AC company so knew instantly their mark up was not reasonable. Everyone needs to make a profit and I want companies to be able to make a living; however, their business practices surrounding pricing is taking advantage of people.

We had Mr.Young come over our house, because our heating system didn't work. We had purposely our…read moregas shut off by the city of Danville VA. We weren't aware, of the lock they put on, nobody told us that there would be one. Don't know why the city of Danville did it. Anyway Young came saw the lock and left. He was also pretty rude and condescending toward me, which I didn't appreciate. Today we got a bill from Young's in the amount of $41.50. I know that gas prices are expensive, so is time. But he didn't drive further than maybe up to 10 miles round trip and didn't stay longer than 5 minutes. I guess he also charged me, for his rudeness?? Needless to say, I will never call upon him, and I also warn my family and friends for his unprofessional behavior and his greed. Mitchell Thompson

From the owner: Family owned heating and air conditioning company specializing in residential installation,…read morereplacement and service in and around Danville, VA for over 20 years. Carrier Factory Authorized and NATE certified, we sell a full line of HVAC and indoor air quality products, offer 24/7 emergency service and service all makes and models. Our product line includes Air Conditioners, Heat Pumps, Fan Coils, Gas Furnaces, Oil Furnaces, Boilers, Packaged Units, Hybrid Systems, Duct Free Systems, Garage Heaters, Thermostats, Zoning Controls, Air Cleaners, Humidifiers, Ventilators, UV Lights, and CO Detectors. In addition to product sales, our services include Installation, Upgrades, Replacements, Preventative Maintenance, Service Contracts, Repair including 24 hour Emergency Service, Extended Warranties, Parts, Free In-home estimates.

Great friendly service,on time, experience, Gets the job done right…read more Highly recommended deferentially a 5 star business.in Danville VA. Justin & Rita DuPont

From the owner: At Bagby Equipment Company our mission is to ensure the comfort of you and your family. We have…read morebrought the best in comfort control to the Danville and excel at providing our customers with highly efficient, reliable and affordable heating, air conditioning and indoor air quality products.Our extensive residential and commercial HVAC experience in Danville has allowed us to identify the heating and air conditioning solutions which stand out from the rest. At Bagby Equipment Company we insist that the products we install in our customers' homes and businesses offer the same performance and value we expect ourselves. For this reason we proudly carry the complete line of York heating, air conditioning and indoor air quality products. When you purchase York products you are investing in high efficiency and cutting edge technology like the York QuietDrive System which makes a unit virtually silent. And for those who appreciate the look and style of outdoor units, the custom color panel options available with York Affinity air conditioners and heat pumps are an instant hit.We appreciate your interest in Bagby Equipment Company of Danville, and we look forward to providing you with the best in comfort control for your family and business...