Customer service is sad, sad, sad. Our 92 year old mother loves the physical paper newspaper even though it is only 3 days a week now. She sent in a check for a one year subscription which didn't clear for 3 weeks. So when the paper quit coming and she called the rep and she gave the lady her credit card to renew. Of course then the check came through and cleared...so now she has paid $600 for 2 years...which she did not want to do. She only wanted a one year subscription. She asked to get the credit card charge refunded. The lady said she would have to talk to her manager. When our mother asked to talk to the manager she gave her the run around and would not connect her. I guess maybe there is no manager? No way to get past this person. You cannot cancel your subscription online....you have to call....guess who? Taking advantage of elderly customers seems to be their mode of operation. Shame, Shame, Shame read more

It leans far left or far right depending on your views. Never perfectly balanced. They seem to lay off people all the time. Not a pleasant atmosphere and will most likely close for good within 5 years. Content is meh and sports revolves around SIU and Herrin for the most part. Otherwise it's only good for the inserts and coupons. read more