My experience with Bailey Springs Nursing Center while my mother was a resident was extremely…read moreconcerning and, at times, alarming. Within just a few days of admission, I was informed that my mother was not eating. When I asked what alternatives or interventions had been attempted, I was told none. Despite this, she continued to be given medications that are intended to be taken with food, which led to repeated vomiting of whole pills and worsening nausea rather than addressing the root issue. I was also told directly by staff that residents are only given bed baths a few times per week. During my mother's stay, she was not taken to a shower at all. On one visit, she had a strong odor and staff rushed to clean her only after realizing I was present, which raised serious concerns about her ongoing hygiene care. Care coordination was also unreliable. I communicated well in advance about a scheduled neurology appointment and the need for transportation. This was not properly arranged, despite multiple follow-ups, and incorrect information about her insurance was given. More alarming were the changes in my mother's medical condition. At one point, she appeared heavily sedated without clear explanation, with noticeably dilated pupils and altered responsiveness. This was especially concerning given her condition and care needs. She had also been complaining of abdominal and pelvic pain for days without appropriate diagnostic follow-up. When I ultimately took her out for her appointment, her condition was so concerning that she had to be admitted to the hospital immediately. She was diagnosed with a severe UTI involving E. coli and had lost six pounds in approximately 10 days--something that speaks to a lack of adequate nutrition and monitoring. There were also clear safety issues. My mother requires a protective helmet due to a prior craniotomy, yet she was placed in a chair without it and left unattended. I have documentation and records supporting these concerns. Based on this experience, I strongly urge anyone considering this facility to be extremely vigilant, ask detailed questions, and closely monitor their loved one's care.

My father has been at this facility since 2020. I have never been satisfied with their care. If you…read moredon't check on your loved ones frequently, you should not feel safe leaving your elderly parent there. I am constantly visiting my father, buy him food/grocery, clean after him, do his hygiene and clean and sanitize his room/furniture. The smell of urine is strong enough that you can sometimes smell it when you first walk in....It is so sad to watch their turnover, and change of their staff so frequently. Their communication is exceptionally poor.

Nurses. They made my husband wait an hour before helping him to bathroom in a very crowded room…read moremade for 1 but holding 2. Do not use this place.

A great facility. The therapy is top notch! Excellent caring staff. PT, OT and other services were…read moreprovided.

Absolutely the worst. I had two weeks here and every minute was horrible. They would bring…read morebreakfast to slam it down and never see another person until they came to pick up the dirty dishes. This is really a terrible terrible place.

Tremendous staff: Management, Nursing and physical therapy…read more After femur break and complete hip replacement, spent 10 days in house- working with Physical therapy team. The PT team is top tier- very knowledgeable , very kind and eye patient. I could not have asked for a better experience with my in house and out patient care. My strength and movement are improving tremendously based on the great direction and care!

I used the Sovereign Rehab physical therapy services in Alpharetta, GA, twice in the past six…read moremonths. Both of the therapy sessions resulted in everything that I hoped they would be. All the credit for the recovery I made for each session goes directly to Anne Waldner, my physical therapist. Starting with my first round of with Anne it did not take me long to realize that I was in good hands. She has a consistently cheerful, knowledgeable, very positive yet thoroughly professional manner in the way she approaches her work. Hence, it was an easy decision to request to go back to Sovereign and Anne when I reinjured myself and needed additional physical therapy. With Sovereign Rehab offices scattered all over the Atlanta area you will no doubt find the same high level of care and consideration when you needed physical therapy.

After experiencing other rehab facilities I was delighted to have found Sovereign Rehabilitation…read more Alan Grodin is a terrific physical therapist! With his knowledge and expertise I was able to alleviate much of my chronic pain due to a bulging disc in my neck. After only 8 sessions I am back to my exercise routine and feel confident that I can reach my goal of being 100% pain free. The staff is amazing and accommodating! Happy to hear there are 7 locations in Atlanta so others can have the same success!

I have been receiving PT for about 8 weeks at the East Cobb location. Dr Katrina Smith is the best…read more! She truly cares about her patients, also , the front desk employees are super nice and helpful.

Melanie Landers was my physical therapist and did an excellent job helping me recover full motion…read moreand strength in my wrist so I can continue to snow ski and stand up paddling. She is professional, patient, creative and thoughtful! I always looked forward to my visits. Also, the front office staff (Courtney) was very nice and alway greeted me with a smile. I highly recommend Sovereign and Melanie Landers for physical therapy. Melanie specializes in hand, wrist, arm and shoulder and is the best!

Impossible to get an appointment It has taken a week left…read moremessages and still no one has returned the call Absolutely the worst service possible

incredible care. Therapy/therapists( Physical, Occupational and Speech) are unparalleled . I…read morerecently spent two weeks as a patient following a traumatic brain injury and just went home! So grateful for the expertise and dedication of the entire rehab team (Led by Dr. Alan Harben). I can talk and communicate coherently, walk with my cane, and live my life successfully, due in no small part to the therapists, drs and nurses, as well as aides/care partners. Thank you from the very bottom of my heart to each staff member and volunteer!! Love Susan Baughman August 2024

Update responsive to Mr. Martin's recent review: As many…read morepeople do when you can't fall asleep at night, we play on the Internet. I noticed this recent review from someone named Mike Martin. I think if anyone is misrepresenting the facts, it is not David Mesnick. I attended physical therapy with David for almost 2 years. I was told when I made the first appointment that they don't take insurance; I was also told again face-to-face when I was checking out on day one, plus I have seen it on their website. However, for a flat fee of $50 per year, they will help you with the paperwork if you want to file a claim against your policy, but they do not take insurance and they expect payment immediately after their service is rendered. Everyone who goes to PT 360 knows that, except Mr. Martin. What I don't understand, and what makes absolutely no sense, is that when you complete your session, you stop by the front desk to pay. I assume Mr. Martin paid on his way out for each of his five sessions. At a minimum, I assume he knew after the very first session that 1) they don't take insurance and 2) they charge an annual fee of $50 to help you process the paperwork if you want to make a claim against your policy. So why did he, therefore, continue with four additional sessions??? I'm writing this review because I hate to see a good quality business like PT 360 slandered by someone's "misunderstanding," intentional or otherwise. I fail to see why Mr. Martin can't simply own up to the fact that perhaps he misunderstood instead of trying to interfere with a small local business by telling reviewers a bunch of BS and saying, don't go to this business - that's a terribly vicious way to handle what is obviously a misunderstanding on his part and/or a possible problem with insurance forms. David and the physical therapists at PT 360 are exceptional, professional, and ALWAYS gracious (never ever rude). They provide a much more hands-on approach to each patient versus the big orthopedic groups - that's why people continue to go to them even though they don't take insurance. I've used David and Sam, and my mother used Amanda. I can't say enough good things about all of them, as do all of the many unanimous 5 Star reviews on Google. Looking at Mr. Martin's other Yelp review, he enjoys critiquing the businesses he visits and even went so far as to accuse the other business of being "criminal." I'm not sure what his personal issues are, but I recommend that you go to PT 360 and see for yourself. You'll find David to be a soft-spoken gentleman, not the person depicted by Mr. Martin. I'm confident your experience will differ greatly from the one portrayed by Mr. Martin. Even my 90-year-old mother understood their payment policy, from day one and was extremely pleased with the promptness of their submission of insurance forms.....

Please read this entire review to understand why I'm giving this practice one star. Let me start on…read morea positive note and say that Sam Kridl is a wonderful physical therapist. He is knowledgeable, friendly, and very effective. Now, on to the well-deserved negative portion of my review. My physician referred me to PT360, and when I called, I specifically asked, "Are you in-network with my insurance provider, Aetna?" And the staff member told me, "Yes". I went to my first session with Sam, and afterward was told, "It's our policy to charge customers $50 to file your insurance claims." I was caught a bit off guard and said, "Wait a minute, I have to pay you to file claims, for you to get paid?" I've never heard such a thing. At this point, I asked a second time, "Are you in-network with my insurance provider, Aetna?" and was once again told, "Yes!" I did five sessions, asking each time if the previous claim had been filed, and I was assured it was. Well, they weren't. And not only that, it turns out that PT360 does NOT accept insurance. I had met my out-of-pocket for the year, so instead of my sessions being fully covered, I owed 100% of the cost of those sessions. While their mishandling of the insurance was costly and certainly disappointing, that's not why I have written this critical review. I reached out and respectfully shared details about my experience and received the most unbelievably rude and disrespectful reply from PT360's owner, David Mesnick. He told me I had "...misheard or forgot" what their policy was. Furthermore, he said (and this is a direct quote), "We are unapologetic about how we run our business." There are so many great physical therapists in Atlanta. Why would any customer do business with a company that misleads customers and then has the nerve to treat them this way? If you do choose PT360, just know this is concierge therapy, and contrary to what they may tell you, they DO NOT accept your insurance, and you will pay 100% out of pocket. Do yourself a favor and look elsewhere. If you want further proof of this owner's unprofessionalism, just read his reply, "This man is on Yelp with bald-faced lies and clearly doesn't value the good care he received." As I said in my review, I truly value Sam's care; it's the deceptive business practices I take exception to. Thanks for proving my point, David.

I had a traumatic brain injury on 12-20-2013. I had to learn how to walk talk eat and couldn't see…read moreout of my left eye. Praise Jesus I have got back to being able to do most things. I was sent here on March 11, 2014 by my husband. I was so angry with him. I hated having someone with me at all times. When I came back home 4-11-14 I wanted a divorce I was so angry. We had over a year of counseling with our pastor and today we're good. I thank him for sending me now for I know he did what he felt was right. Thanks that I have accepted Jesus as my Lord and Savior. I know everything happens for a reason. My suggestion if you have a loved one who sustained a TBI first have them put on an anti depression medicine that will help them. Fortunately I never had to have my head cut open for it stopped bleeding the next morning but most people at Restore have and they will help them get back to the new normal. God Bless all the great people who put up with me for I was so full of anger I wasn't very nice. Jackie Lavelle I can only pray for all who cared for me have forgiven my awful nasty sometimes abusive behavior

Our adult daughter has been a resident at Restore Neurobehavioral Center in Roswell for more than…read morethree years. Traumatic brain injury is difficult to explain until you have lived it. For our family, the excellent program and caring staff at Restore have been a godsend. We have found both management and staff to be kind, responsive, and knowledgeable and with very little staff turnover. Our daughter has profound short-term memory loss but every single day she tells me again how much she enjoys Restore. We have eaten meals there with her many, many times and the food is very good and nutritious with several options for every meal. I don't believe I have ever seen them serve fried food and our daughter tells me every day what her evening meal was and how much she likes it. She goes on outings regularly, which she enjoys very much. The medical staff calls me for every incident of any kind that involves our daughter. The therapy staff members are extremely competent and able to discuss our daughter with me (I'm her guardian) in great detail. They KNOW her, respect her, and treat her like an adult. They accommodate family visits by driving her one-way more than 50 miles every other week (we return her in the afternoon). Restore has changed our daughter's life for the better and by doing so has given us great comfort that she is in good hands. We highly recommend it.

I was in a lot of pain post op and when i asked the nurse for pain medication..she said I'll get it…read morein a minute and continued her conversation. I was literally crying from pain and had to ask again. Two staff members named Grace and Andrea said the delay was fine. Andrea actually laughed when i explained what happened to my mom who was there with me. Grace was sarcastic, condescending and rude during the whole interaction with her. Avoid this surgical center. I should have checked the reviews.

The care of quality, scheduling and nursing was very good…read more However, my experience with Maria in the billing department illustrated a much different manner. She was extremely rude, impatient and showed no courtesy. I hope to speak to someone who has respect for patients and is interested in resolving matters.