This office has my highest recommendation. The doctor and his receptionist are amazing people!!read more

Meh, nice guy, awesome receptionist. But had to ask for a complete adjustment. Like come on crack…read morethe neck for me guy!!

Nelms has been my dr & husband's dr for about 10 yrs. No complaints! No problems making or…read morerescheduling appts.

Since coming to Nelms Family practice I have been so disappointed. I have had my money refunded…read moretwice now because of failure to take care of what believe to be a minimum level of service. They have made appointments twice on days they were closed. I showed up and no one was there. I received a voicemail with an important diagnosis. I called to find out more and was told they don't do that by phone so I made an appointment. There was a 50 copay just to learn more about my earlier visit which I finds offensive and I was in the room for 40 minutes, not even a mention he was running late. Lots of people sitting on their behinds. The have lost two pretty good PA's in a short time. Something is wrong at Nelms, I would think twice.

My experience with this practice has been extremely disappointing…read more I initially saw Monique Lee in urgent care following a work-related dog bite injury to my hand. At the time, I was experiencing increasing swelling, pain, and concerns about the condition of my wound. During that visit, I had to specifically ask about removing the sutures so the wound could drain. I left the visit without being referred to the emergency room despite expressing concerns about the worsening condition of my hand. Later that same day, I presented to the emergency room because my condition continued to worsen. I was ultimately admitted to the hospital for about a week, underwent two hand surgeries, and was treated for a severe bacterial infection. Following my hospitalization, I required approximately 28 days of IV ertapenem therapy through a PICC line. Given the severity of the infection and the extensive treatment that followed, I believe the seriousness of my condition was underestimated during my urgent care visit. My most recent experience was equally frustrating. I arrived for my scheduled annual primary care appointment with Dr. Shandal Emanuel and was informed that I would not be seen due to an outstanding balance related to my workers' compensation claim. The balance remains unresolved because of an ongoing workers' compensation billing issue. I have been instructed by the workers' compensation carrier not to pay anything out of pocket while the matter is being reviewed, yet I have not been provided clear guidance on how to resolve the bill or confirmation that I would be reimbursed if I paid it myself. Despite explaining this situation, I was turned away from my appointment and denied routine medical care. During my conversation with the office staff, I was told that the doctor would not receive payment unless I paid the bill myself. While I understand the office's desire to be paid, I do not believe it is appropriate to place that responsibility on a patient who is actively involved in an unresolved workers' compensation claim and has been instructed not to pay out of pocket. I understand medical offices have billing policies. However, turning away an established patient over a disputed workers' compensation balance while providing no clear path toward resolution is unacceptable. Between my experience with urgent care, a hospitalization that included two surgeries and nearly a month of IV antibiotics, and being denied a scheduled annual appointment over an unresolved workers' compensation bill, I have lost confidence in this practice and will be seeking care elsewhere.

This is one of the best urgent cares I've ever been to. Ive been here a couple times and every time…read morethey are so nice. The ladies at the front desk are really nice and caring. The nurses and doctors are amazing. I felt like they really cared about me here, they diagnosed me well and gave me medicine to get better. I will continue to go here, the only thing is they do get really busy but I guess it's because they are so great.

Everyone is wonderful! You are greeted with a smile and treated carefully and respectfully. So…read morehappy with the staff here!

From the front desk, medical assistants, the doctor and everyone in-between Emergeortho has been a…read morepleasure to have my treatment at. Dr. Heineman and his staff are amazing! He is very kind and compassionate and listened to all of my concerns. His staff never minded all of the questions I had and always answered them cheerfully. I had such a good experience I went back and had a second surgery and I would not change a thing, I would do it all over again!