We purchase a 2020 Kia Optima in Oct. 2022. This dealership epitomizes was Customer Service is from…read morethe day we bought this this car they have exceeded in Customer Service. Today was no exception I ran over something in the road 2 weeks ago but never really had any issues until yesterday. While driving on the interstate there was a flapping and scraping sound coming from underneath. I'm 66 years old so I couldn't look underneath. This morning I called Kia they told me to bring it in. I did they told me the skid plate was torn up. I couldn't afford to pay for it today. So made it so I could drive it. Changed the oil and rotated the tires. From the receptionist Brittany who took the call transferred me to Service who was busy and couldn't answer my call quickly. Brittany picked my call back up and explained I could hold, call back or Service could call me back. I decided I would just go to Kia. My point is Brittany did not leave me on Death hold. Service Department Nora took my car in they offered to Shuttle me anywhere but I stayed. Every single person who works at Kia were friendly polite went above and beyond to make me appreciated. If you ever want to see Team work in action, Outstanding Customer Service during and after the Sale then go to Walker Kia you won't be disappointed. Shout outs to Receptionist Brittany, Nora in Service, Cortez I Bria Sales Manager, Austin Cooper my Sales Person and everyone else who works there definitely know and understand true Customer Service!! Geaux Kia Walker Geaux!!

Do NOT BUY a KIA! especially from walker kia in Alexandria! we brought a brand new Kia sorento 2026…read morein April 2026, we noticed the first week the driver window wasn't sealed prop but we felt easy fix and we would bring it up at our first oil change. we made an appt for June 4 to get window checked out. but the week before that appt is when everything fell apart. driving down interstate and engine light blinking and our car won't go it's shaking and idling. code popped up said limp mode. turn car off and on and it went away! two days later same thing but worse, engine light stayed on, shaking and jerking and wouldn't go. code said engine issues. we barely made it to the dealership. they kept our car for a week and didn't even offer to put us in a loaner vehicle after we put a huge chunk of a down payment and financed a load of money which they screwed us on that to! after a week they told us injectors or something was wrong and didn't fix the window because they couldn't find it but gave us our car back with the gas light on. we left and 30 minutes later same thing again! engine light on, code said engine issues and car making weird noises and driving awful. this time they did put us in a loaner vehicle but had the nerve to tell us to bring it back with a full tank of gas. our brand new car has been at the dealership for 20 days and we told them we wanted a refund and we heard nothing until my huaband reached out after two weeks and the sales guy said the parts would be in tomorrow??? we don't want that crappy car anymore! especially after the sales guy told us he sold 20 cars last month and a lady was having similar issues with her new car going into limp mode!! this place and these people are trash! they don't care about you, they want to fill their pockets and they treat you like a turd! don't trust Kia

It's Sunday and my trucks system was acting up with check engine lights and stuff. I found this…read moreplace and gave them a call. Roger answered and within 5-10 minutes he drove out to me and hooked his iPad and electronic device up and scanned my truck for issues. He opened the hood and sprayed electrical spray on my computer component system to help evaporate the water that got on it from a recent car wash. Within 10 minutes, he did an ECM reset and everything was fixed. I asked what do I owe him, and he said don't worry about it, it didn't take long and he didn't have to take anything apart and he doesn't want to charge anyone for that. I thanked him and told him i appreciated his time to come out on a Sunday. Needless to say, if you ever get stuck somewhere and need a fix without having to drive over, give these guys a call. They can come to you.

If you are or not in the market for a new or used toyota. Go see Goose at walker. He a down to…read moreearth up beat fella and will do his best to get you what you are looking for. He will do all the foot work for you and on top of that he will lay on his back in the middle of a hot parking lot and pull the air dam from the front bumper of you brand new 2026 tacome if you asked him to. Go see Goose you will no be disappointed

Recently purchased a Rav4 from Walker Toyota after a bad experience at a different dealership in…read moretown. I gave the salesman Greg Credeur an idea of what I wanted and my price range. Within the same day he called me and said, "come look at this vehicle." I immediately went over and he put me in my vehicle in no time. He kept it in my price range and made sure that I had the absolute best warranties available. I am totally happy and would recommend you call him if you're looking for a new or used ride.

Mr. Carter at D & A Auto was fantastic. They helped with my check engine light apparently due to a…read morefaulty sensor and also told me about general maintenance I should be concerned with going forward. They were fair and communicated well. I'll be using them in the future. I love any opportunity to help local businesses do well, especially when they are fair and honest.

My car has been there for 3 months and I have no clue why or whats going on or if my possessions…read morehave been stolen I rely on my car to physically be able to work. I don't even have a reason to live without one

I was in town from Baton Rouge for a meeting, and as I was leaving to return home, my car started…read moresputtering. I pulled over and found I was about half a mile from this place. I limped in. They immediately went to work and discovered I had a fouled spark plug. I asked them to change them all, and the guy went to work. Because it was lunchtime, I had to wait for him to run out and grab something to eat (which I didn't mind). He returned in almost no time and finished the job. I was back on the road in about 90 minutes. Fair price for the work. Friendly service. I'd definitely return here if I lived in Alexandria.

I can not say enough about GILES HYUNDAI. Everyone was so kind and helpful from the moment I took…read moremy car in until I picked it up. These are wonderful people. Special like to give a big shout out toLa Shonda Veal, Service Advisor. She is top notch. I would not hesitate to go there again.

Do not buy a car nor suv from Giles in Pineville, I brough a 2026 suv, I had friend get into back…read moresit , they said i can't get out, the door handle was broke off, I had never been in the back sit , this is brand new car. So I get out , I had to open the door to let them out cause it was broke off , the handle was laying in the door pocket. Took it to dealer ship , they will not fix it , that I would have to pay for it. This was 1st time anyone had been in my back sit. So I can tell now how thats gonna be dealing with them I real never buy anything from them.

I brought my car in for a simple, routine oil change and, as part of an inspection to determine if…read moreany other services were required, I was informed that 3 out of my 4 tires needed replacement. The price I was quoted was over $700, which is very high, so I elected to take the car to other mechanics for a second opinion. I was told by two different professionals that the tires are not in need of replacement, therefore I am deeply disappointed in the Ford dealership for attempting to scam and bleed money from an innocent patron.

Everyone is friendly and efficient, I go there for my oil changes. I always walk around and look at…read morethe automobiles they have on the lot while I wait. I've never had to wait longer than a hour.

Do not shop Vaugh Used Cars in Alexandria. Bought a used car, very seamless process, however the…read moreday I go to drive it off the lot the ac is not blowing cold. I tell the salesman and he says leave it with him. I leave it and the next day I get a text saying the ac is fixed. I drive it for about a month and the ac goes out again. I bring it in and after waiting an entire week to hear anything turns out I need a condenser coil. 2100 to fix it. I tell them, there was an issue before I left with it and I was told it was fixed, obviously not. Someone just put a charge on it and let me leave with it knowing something was wrong. On top of it, it was not even put into the system that anything was done at all. I have texts as proof yet they still refuse to service it for me. So everyone be aware of the shady place that is Vaugh "Value" Alexandria