This practice used to be the best. I've had two surgeries here--one with Dr. Gardner and another…read morewith Dr. Summers after Dr. Gardner left the practice (despite being told he was retiring). Over the past year, I've been passed between three different surgery coordinators, all of whom have mysteriously stopped working there. Communication has become nearly impossible, and it's incredibly difficult to get ahold of anyone when you need help. The surgeons themselves are excellent, and I'm happy with my surgical results. Unfortunately, the patient experience no longer matches the quality of the surgeons. If you're looking for responsive communication and consistent support throughout the process, this may not be the right practice. The surgical work is great, but the overall experience is no longer worth the cost or frustration.

Extremely Disappointed - Still No Refund After 8 Weeks I had…read morea scheduled surgery on April 28. On the morning of the surgery, I was drug tested and was told that I tested positive for a substance I absolutely had not taken. Because of this, they canceled the surgery. I immediately went to an independent drug testing center and, as expected, tested clean. I submitted these results to my patient coordinator, and they acknowledged the error and offered me a full refund. That was 7 weeks ago. I've sent countless emails and made numerous phone calls, but still no refund. The staff is rude, unhelpful, and refuses to provide any meaningful updates. I took two weeks off work, paid for a hotel for two nights, and spent months preparing--only to be denied surgery due to what appears to be a faulty drug test and then completely ghosted after the fact. What's most frustrating is how different the experience is compared to how Dr. Deal presents himself online. He seems personable and caring on Instagram, but in reality, the aftercare and communication from both him and his staff have been awful. The rumors are true: they care before the surgery, but once your money is in, you're on your own. To make matters worse, they are extremely overpriced. I've since recommended three people elsewhere who paid half as much and had amazing results. I'm now in the process of taking legal action. I have all the emails that clearly show they agreed to a refund. Bottom line: Don't waste your time or money here.

I visited the Southern Surgical Arts beauty bar in Ooltewah on Friday 02/18. Had a hydra facial…read morewith wonderful Brooke & then a quick appt. with the fabulous Caroline. This is the spot to go. The hospitality at this location is above & beyond straight thru check out. I look forward to going back & seeing Ms Tammy as well. So happy they've been in my neighborhood now for 2 years!

I am amazed how fantastic my legs look following my sclerotherapy at Southern surgical arts. These…read morepictures are just one small example of before and after my procedure. The rest of my legs look just as good! My veins were really bad and this place really helped them look more clear. Very thankful and this was only one procedure. Well worth the 300 and something I paid. I'm definitely going back for a second procedure. The only down fall is having to wear compression stockings all the way up to my thighs in August. Obviously, next time I get the procedure it will be during winter

I have been a patient of Dr. Rehm's for 3 different procedures within the last 1 1/2 years. He is…read moreextremely professional while also showing how much he truly cares for his patients. For the flank lipo and for the FaceTite procedures, I was completely awake. Dr. Rehm talked through everything he was doing and made sure I was OK through all steps of the procedures! I highly recommend Dr. Rehm for any cosmetic procedure and truly believe you will be as satisfied with your results as I am with mine! The entire staff at RefinedLooks are so kind and put you at ease immediately!

5 stars for dr. Nease and his nurses. Wendy, Melanie, and the others who were so KIND to me. they…read morehad great bedside manners and made me feel at home. I'm also very pleased with my results on my breast augmentation. As far as the 24 hour call center for them I spoke with a very rude lady on the phone when I was in pain at 2:30 in the morning and I won't name her but I was at ease when I drove to the office to see dr. Nease the next day who spoke with me and checked me out post op. thank You so much dr. Nease and his nurses! You made my experience so much better!

Dr. Sargent is a true life saver! My son needed surgery in 2005 before he was even 9 months old, or…read morehe was going to live to see 2 years old! His office staff held my hand through it all even though I was shook up! He reassured me he was going to do fine. My son came out of surgery and had 13 wires in his head and A LOT of stitches. As a 20 year old mom, I was scared to death about all of this. It had never happened to me before! My son did great, he's alive today and will be 20 at the end of the year because of Dr. Sargent! Thank you sir so much!

Very happy with everything here. Both Anisha and Katherine are very personable and take plenty of…read moretime to thoroughly explain things and answer questions. When they were checking me, they even examined my eyes and inside of my mouth, which is when I realized that I didn't get the best exams before I found this place. I'll keep coming back here as long as I live in Chatt.

I had one appointment canceled due to opening late because of weather but there were no weather…read moreissues at all. They made me wait another week for a new appointment and then had me sit 45 minutes in an exam room and never bothered to check in or update me. I finally left in disgust. For a professional organization to be that bad at scheduling is ridiculous. Looking elsewhere going forward.

I can't thank Dr. Jemison and his staff enough! My 12 year old son shot himself in the finger with…read morea bb gun 9 months ago. It took forever to find someone that would do the procedure to remove the bb on a minor. Dr. Jamison was wonderful in our initial visit and when we came back for the procedure to remove it, my son was terrified (he get super nervous with shots). Well today he literally refused to let them remove it and was freaking out crying. We had waited a long time to get this removed and it was medically needed as it was effecting his ability to move his finger. Dr. Jemison and his staff were BEYOND patient with my terrified son. We are now bb free. Thank you so much!

Dr Jemison and his staff was amazing with me, I cut my hand on a bandsaw in March 2022 and was back…read moreto work July 2022. He did amazing with my surgery and directed me to the right places. We want to thank Dr Jemison and his staff for all their hard work. The office we friendly and they made sure the paper work got sent to workmans comp and to my job Tufco in Dalton. Thank you again and God Bless

I had to see a hand nurse practioner. She was amazing. My wait was short. The staff are great and…read morethe atmosphere is relaxing. Highly recommend.

Wait time was over 45 mins long. I had to walk out because my babysitter wasn't scheduled for that…read morelong of a wait. The front office girls were to busy on TikTok to notice that I had an inquiry about the amount of time I'd been waiting . So unprofessional, all the way around.