WARNING!!!!!!!!!!!!!!!!! HORRIBLY UNPROFESSIONAL!! I asked for help with my grandmothers…read moreinsurance policy after I lost her and my dad in 6 months and I was met with grief, unprofessional-ism and a hateful woman named Kay telling me that I was not her customer so she wasn't concerned about my needs. Her assistant is unknowledgable, at best, and the communication within this office is apparently non-existent. Although my grandmother insured her home with these people for over a dozen years, I her grand-daughter am tasks with getting the house insured for 7 days between the time the policy lapses and the day it is officially sold.

One of the agents filed a false claim again our policy because she doesn't know Ga laws and I had…read moreto contact an insurance lawyer to have the issue resolved. It was costly and time consuming to fix something that someone there messed up. I was quoted incorrect rates and was treated with condescending tones for every question I asked. If you want someone good.....contact Fairburn insurance in palmetto ga

Jeff and his entire staff have been incredibly helpful to us as we moved from a competitor we'd…read morebeen with for decades. Such wonderful advice. The best part is when I call I genuinely know them and they genuinely know me. Highly recommend!

Well typically I do not write reviews, but unfortunately this time I feel that I must. I was in…read moreneed of event insurance for a charity event that we were putting together. This insurance agency came highly recommended from others that have used them for similar purposes. I started the insurance process 3 months prior to the event to makes sure we were covered. The policy was finally completed at 5pm the night before. Phone calls and return phone calls were far in between thru the whole process. The price quoted was very low to start, which was good and what we were looking for, but then increased slightly to bind. Ok no big deal. I made the payment, but didn't see the policy come thru like they said it would. Well, one week prior to the event I get a phone call that the price is now double, like if it was no big deal (tone of the agents voice) ! What the heck ! I was told that the insurance company that was to be used no longer covers this type of event. Only to find out after my money was take ? So I asked for them to figure out why, find another insurance company and to see how this cost can be reduced. In the mean time I would look myself. When I came back to them to check status and suggest another approach, the price then went up again and that this was the best that they could do. At this point I was stuck as the event was the next day. I finally receive an email, not with the policy yet but a thread of emails that indicated no one had seen any of the applications I submitted and other staff were not aware of the event which left me with the thought that I may not have the insurance needed. It did finally come thru but not until almost 5pm the day before the event, which did not leave me much time to review the policy to confirm that it was acceptable. I did receive a phone call after I received the policy from the owner of the agency apologizing. He said that he was not aware of the situation until the end. At this point it was too late for anything else to be done. Unfortunately this very much feels like bait and switch. The communication was poor. The timing was poor. Understanding of the type of policy and pricing was not know with the agency when quoted. Each time the price increased a new reason was given and in the end I still don't have a good feeling as to why, other than the multiple reasons given, nothing solid. Like I said I typically don't write reviews and truly hate to write this one but feel its necessary. I hope that anyone else who has to deal with this agency has a much better experience.

When moved to Georgia, I changed from Liberty Mutual to State Farm. When we purchased a new…read morevehicle, our insurance increased. Same drivers, but the insurance increased. My wife was hit from behind and the car was only a year old. After being directed to a repair shop near our home; the vehicle was repaired. The premiums increased tremendously. The writing was on the wall, we left State Farm. 4 years later, the back hatch was damaged accidentally, brought to a different repair shop and they noticed yellow grease pencil marks indicating damage that was mentioned to be repaired. This was covered up by the rear carpet and unseen until now. Had to contact State Farm; as the repair company was bought out. The current company, Wren's, said they were not doing warrantee for the bought out repair shop, Brian's. Due to State Farm's repair policy, I contacted them. They said they would 'research' the issue. Came back to tell me it was not one of their 'select service shops' and warranty work would not be covered. This is NOT warrantee work, rather incomplete work that was paid for but not done. Their final work from a 'claims specialist', Christy; "The work that was done was from a non-select service shop. State Farm has no obligation to warranty and repair the 4 year old damage." State Farm directed me to this repair shop due to being close to my house. The first estimate was for $6K worth of damage and ended up paying out more than $15K of damage. Which was never completed. Now, they do not want to complete this work. Typical big company searching for some way to not complete what they directed to have corrected. If I could select no stars in this review; I would have!

Lorrie is amazing and was so helpful with information on our upcoming teen driver!…read more She also helped us figure out how to restructure our policy a bit.

very very poor communication skills ‼ I've been with cagle forever but ever since skye left it has…read morewent down hill fast. I've being calling all week to get re-quoted with a different insurance. everyday it's a new lie. I'm over it a done with cagle .

i wouldn't give it 1 star! this woman that owns this company is seriously off her rocker! i sat in…read moreher office 4 hrs. waiting to make a payment and foolishly i sent a friend there for a quote and she sat there 2 and never did get the quote.. im not sure what is going on with her but if it's not drugs and a medical condition she really needs help, because she's losing alot of business! either way she needs help!!

Valarie was very helpful, knowledgeable and just a joy to work with. Thank you Valarie!!read more

Don't buy Geico! They are not the company they used to be. I have them currently and will switch as…read moresoon as I can. I was hit by a guy with different insurance company but took our Subaru to Caliber Collision in Newnan, per Geico's instructions . My car is still not the correct color! Geico stuck me with the rest of the car rental bill. I've called them several times since last Wednesday and requested a manager to call me. Still no call! About to contact the insurance commissioner!

Auto insurance coverage is more than just the price. It is about risk and really being covered at…read moretime of loss. This requires advanced thought to how your policy functions. I asked hard questions over the years - agents have been unable to answer often without going to underwriting for advice. I cover risk items that often get overlooked in a typical quote. Craig has been able to keep up with me and find answers for coverage concerns. His customer service has been great as well.

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the Newnan, GA area since 2015, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today.

Haven is very professional and always willing to help in any way possible. I'm glad I made the…read moreswitch to State Farm.

Just moved to Georgia recently and registered and insured my car with this State Farm agent a month…read moreago. They were very prompt in giving me a quote, ensuring they matched my coverage I had previously at another company. They offered a few discounts including the defensive driving course which I was able to complete online very quickly and they covered the price of the class. Unfortunately, I hit a deer this week and totaled my vehicle. The next morning I called State Farm and they were still very friendly and the process was so simple. I received my payout for my vehicle within days and it was more than what I was expecting. I would recommend this insurance agent and State Farm to anyone looking!

I had been with them since 2016 and my car was stolen in 2023..they dropped the ball. They wasn't…read moreany help at all. All I was told was there was nothing that they can do. And to call customer service. His female employees was very rude. His employees will cause him to lose customers...they are not helpful at when it's needed.

They insured our cars while living in Newnan. We relocated to San Diego and they dropped the ball…read morewith us when we had to work with a local CA agent. Not an easy transition at all. Guess if you're not directly working with them they aren't as invested.