Tried purchasing 220 2x6x16's, and over 30 sheets of osb for a job. The guy on the phone was more…read moreinterested in being a tough guy than making over 10k. They refused to let me purchase anything because I didn't have an account and wouldn't let me open one. I guess I'll just buy my lumber from one of 100 other places in town. Sorry you hate your job but, not my fault you're stuck there.

This company has been difficult to deal with for years. But they can get some products for a…read morereasonable price, so we've used them multiple times. Now they're no longer accepting cash customer orders.

It definitely appears that the experience (good or bad) you have is going to be based many times on…read morethe one or two people you encounter when shopping at just about any store. My experience with a sales agent at the Pro-desk, Wes Adams was excellent. I'm a first-time shed builder and had been gathering a lot of information using AI, I know, I know, but I use it mainly to get ideas then run them past those who have had experience in those fields. Wes (has considerable experience in construction) and asked me if I needed any help, so I told him what I was doing and needed some expert advice on a couple of things, and as usual, I was overthinking a lot of it. Wes simplified what I was attempting to accomplish and it all finally made perfect sense to me. I ended up purchasing just north of $800 dollars of product from Lowes and my project now is turning out great! Couldn't have done it without his advice. Thanks Wes. I really appreciate your help.

No one ever helps me in this store. I've gone there three times and only ever got a self check out…read morewoman say "thanks for coming in". Poor cell coverage in the store often means I cant even search for the location of the product I'm searching for. Very frustrating experience. I wont be back ever.

Love this place! They help the best they can and are very patient with lay people who are DIYers.read more

Can't believe they don't have many reviews, this store has a lot of products. Choice of many local…read morecontractors

I had GS Flooring install both carpet and flooring in my home less than a year ago--and I even paid…read moreextra for tile removal. Despite my home being built in 1985 (meaning the foundation had long since settled), the new flooring started showing problems by June, just six months after installation. I contacted GSI immediately and sent them photos, but all I've received since are delays and excuses. Every time I call, I'm told things like, "The manager will call you back in 15 minutes," or "The owner is out." As of November, the issue remains unresolved. Regardless of whether they eventually fix the problem, GS Flooring's customer service has been a major disappointment. While I understand that products can sometimes fail, the way a company treats its customers in these situations speaks volumes about its integrity. Do yourself a favor--explore other flooring options in town. Update: 11/24/24 It's now 2/11/2025, nearly six months after my initial review. Following my Thanksgiving update, GS sent someone to inspect the flooring in December, but I never heard back. In January, I was told that a third-party inspector from the manufacturer would be sent, and they did arrive to conduct an investigation. Yet, I still haven't heard anything from either the manufacturer or GS. At the end of January, I called again, and GS mentioned that the manufacturer would be contacting us. Eventually, the manufacturer sent another third-party inspector to look at the floor. Unfortunately, it seems they are determined not to resolve or even properly address the problem. The flooring has deteriorated further. When a sales representative came to inspect it, he minimized the issue by claiming there were only about ten bad boards. I had to point out that the entire floor is buckling and needs to be redone. I have a strong feeling that they're going to try to avoid taking responsibility and leave us with an unresolved issue.

From the owner: Custom Flooring, Countertops & Cabinets in Janesville, WI offering a wide range of high-quality…read moreproducts designed to meet your needs for any project, from new construction to remodels. Our selection includes luxury vinyl flooring, carpet, tile, age-in-place showers, luxury cabinets and premium countertops ensuring that we have the perfect solution for every space in your home or commercial property. Contact us today to schedule an initial consultation and start bringing your vision to life. Our expert design team is here to guide you through the selection process and help you create a beautiful, functional space that reflects your personal style. Call, schedule online, or visit our showroom in Janesville during our business hours.