Sales and installers did a nice job. Unfortunately Rob, the Installation Manager seems to lack…read moreeven the most basic Customer Service skills. A simple issue could have been easily resolved, but instead, he chose to be rude, condescending and wasn't interested in resolving their error. There are way too many other places to do business where the customer is treated with respect. They lost a good customer today and I'll be certain I share the details with my personal and professional networks.

My contractor recommended I talk to Kimmie at flooring depot, she was a lifesaver! She was very…read moreprofessional. She listened to our needs and concerns and offered suggestions without being "pushy"! Kimmie was quick to respond any time I contacted her for help or with questions. The store has a wide variety of products available both in stock and available by special order. The only negative I can say was a few times I went in before my contractor recommended Kimmie I found the sales people on the floor not as helpful. I would not hesitate to work with Kimmie again. Thank you Kimmie!!

I called on a Monday for some carpet repairs since the other local carpet place kept saying they…read morewere going to schedule but never did. This company came out the next day and knocked it out. Very courteous and attention to detail.

Since Niki refuses to respond directly and would rather discuss via public forum:…read more 1. It does not matter who your 'direct' client is. Does a waitress ignore everyone at the table except for the one person paying? Does a claims adjuster ignore the passengers involved in an auto collision because they do not own the vehicle? No. It is a matter of customer service, and ignoring everyone outside of the party paying is clearly poor customer service. 2. Update* for this portion - the installer came back and resolved the issues. 3. Constantly asking my mother to have my review taken down not only does not make sense (ma'am, I am a 28 year old adult. I do not answer to my mother.) but it is extremely belittling and condescending. If you would like the honest reviews taken down, I suggest correcting the situation and then asking nicely. 4. I have requested the contact information for your corporate office and have once again been fully ignored. 5. The issue was not the shipping - it was the expectations you have set - you stated via text message it would take 2 days for shipping. When the carpet did not arrive in 2 days, you blamed it on the carpet being placed on a 'slow truck'. Then via phone stated you told us 3-5 days for shipping - which you did not. Additionally, the installer was not ill - he was overworked. You had him plan to complete a job on Thursday, which was already a job that should take 2 days but you told us would be done in 1 so you pushed him to complete it in 1 (which is why he had to work late to complete it in one - yet another unreasonable expectation you set). Upon the carpet's arrival you decided to try to play the hero and push the installer to do the job a day early on Wednesday even though he had a job late in the evening the day prior that ran into early Wednesday morning. Even after the installer stated very clearly in an email which you forwarded to us that he could not complete the job on Wednesday, you continued to say you would try to get him out on Wednesday. Let the man rest and do the job on Thursday as originally planned. The inconsistency between the expectations you set and the actual result is the issue, particularly because you were fully aware the expectations you were setting were entirely unlikely if not outright impossible. 6. Coming into a customer's home and verbally attacking them unprovoked (twice) is obviously bad business. This requires no further explanation. Also, note the slew of sudden 5 star reviews from obviously fake accounts - did you take the time to do this yourself or did you pay someone else to? The ONE thing I can say about this company that has went well - I appreciate Niki not showing up at my home again as she made me feel extremely unsafe and concerned for me, my family, and our property's wellbeing.

Business forgot about two of our scheduled appointments on different days without any type of…read moreresponse.

I can't even begin to describe how positive my experience here was, but let me try :)…read more First off I had a very last minute request and they were able to quote me and install the very next day. It's like the carpet angels were singing to me from above. Very professional and my carpet looks awesome for a fantastic price. If you have any hesitations whatsoever about coming here, throw them out the window. You will not be disappointed, the only disappointment is you not at home with beautiful new floors because your comparing places on yelp. :) Thank you guys, my floors look awesome!

Cory did fantastic with our renovation of our downtown office building. I would HIGHLY recommend…read morehim.

I have used Cory and his crew on several projects. He has completed them all on time and very…read moreprofessional manner. Highly recommended for any of you r budding or handyman needs.

I was very impressed and surprised by this company. I tried 3 other local flooring companies and I…read morewon't say their names to be kind but it was horrible. The prices they quoted me were ridiculous and it took forever to hear back from them. Natalie helped me and she was great and fast with no complaints or excuses! We got just what we needed for our rental and at an excellent price! Definitely get a quote from them if you are doing a remodel.

Quality products and the customer service is top notch! My new floors are more beautiful than I…read morecould have imagined. I would 100% recommend them and will definitely use them again for any flooring needs.

Talk about professionals. We worked with Matt following Hurricane Michael. Its been challenging…read morefollowing the storm trying to get everything in line. You can't put down the floor until the roof stops leaking... Matt was perfect to work with. He understood the complications and was always there exactly when we needed him to be. I can't express how great he has been to work with. We've changed our mind several times as to exactly what we wanted. He ensured we got exactly what we wanted and it seemed as if he had his installers on 24/7 standby. Superb! Kris M.

From the owner: Our flooring experts will help you pick out the perfect Tile or Stone for your project. We offer a…read morewide range of Carpet styles to meet your Residential or Commercial needs. We have Top-Quality Hardwood products at reasonable prices. Comes see our great selection of styles today.

Awesome service ! Honest pricing!…read more Free measuring! Free quotes! 5/5 would recommend!

Great selection of products, pricing and customer service was amazing. The Installers were fast and…read moredid a wonderful job. Great job Terri!!

Mark Jackson Enterprises just finished my privacy fence. It looks amazing! They were super…read moreefficient and made sure I was included in the process. I would like to share that my brother has special needs and every member of the team was nice to him. You would hope this is a requirement but in the past I have had services provided at our home where people were uncomfortable and struggled to hide that.... The simple act of showing my brother respect and interacting with him made the difference. I will be using Mark Jackson Enterprises for EVERY renovation service they provide in the near future!!! #newhomeowner

From the owner: Mark Jackson Enterprise Inc. is a local family owned business that specializes in Flooring &…read moreFencing Services. We offer sales, installations and repairs of vinyl, carpet, hard-wood & tile floors, as well as any type of fencing. We service Marianna, DeFuniak Springs, Panama City. Millville, Southport & all surrounding areas.