Steve & Preston are excellent to work with. We live on Hyco lake and had a hard time finding anyone…read moreto come out here and service our hot tub. Steve was prompt to respond and get us on their schedule. He and Preston were very knowledgeable and friendly and quickly diagnosed and repaired our heating element with same day service and reasonable pricing. We were even able to order a replacement hot tub cover through them. They also offered regular water testing and treatment services. Highly recommend River City Spa.

Worked with Steven for many years and his work is always prompt and done correctly the first time!…read more He travels and that is so appreciated.

I'm only sad there isn't a lower rating!. Zero-0- stars! The staff at the Bedford store -- Bob --…read morecouldn't have been more rude to my wife. We purchased a hot tub out of area and brought it to our new home in Huddleston. We contacted Aqua Pros for support around setting up our hot tub and getting the chemicals right. Bob said.- "you want to go and buy the hot tub from somewhere else and then use us". Our intention was to pay for service - Bob quoted three different prices in four minutes - from 50-190 dollars -- for the same service. If he didn't want to do it or doesn't know how or they don't do it- just say that instead of displaying deceptive business practices and blowing off a customer We thought we had purchased the necessary chemicals and were seeking advise -- Bob wouldn't help us unless we bought the chemicals from his store -- where the same chemicals cost significantly more. I don't mind paying a little extra for top quality service, but that involves kindness, support, thoughtfulness, - none of these characteristics were demonstrated at Aqua Pros. My wife doesn't upset easily, but the level of disrespect, sexism, and cultural bias she experienced upset her greatly. I will literally sell my hot tub before buying any product or service from this store. I am certain that Aqua Pros would not condone this type of representation. I am inclined to write this review every day - every one is entitled to a bad day - but this was two days in a row -- kindness is free. If you're having a bad day, you should be more empathetic about the days other are experiencing! Good service costs nothing. My wife's experience is indicative of our society's divide-- no one wants to help those who need it. It would have taken nothing for Bob to answer my wife's questions, be good to a customer, and attempt to earn a long time business relationship - but he choose to be rude and ugly for no reason. Just as I do when I receive good service, I'm going to tell everyone who will listen. I'm going to share this review with corporate and with Bob as soon as I can. I don't even have the words to describe how angry and disappointed I am. I will drive hours and pay triple not to even have to drive by Aqua Pros -- I'd do the same if I were you!

Please be careful when using this company. When they opened our pool for the season, they left…read moregreasy plugs outside on our wall and didn't fully clean the pool. Also, I believe they are employing deceptive water testing. They told us we would have to put in 11 packages of shock ($100) to get our pool balanced. This after they put in $250 worth of chemicals at the opening! They said it was due to "all the rain" eventhough we hadn't had much. When I took the identical water samples to two other pool stores, their results were different -- each said I only needed three bags of shock. Three identical water samples -- only one store suggested nearly $100 in chemicals. I recommend going to another store to have your water tested.

Chris Evans of SOVA Pools and Spas installed and provided the initial startup for our new hot tub…read more Chris provided a very competitive estimate. His installation was timely, professional and without any issues. You can tell Chris and his family care about the job they do and about their customers. SOVA Pools and Spas are located in South Hill, VA. This means their business is local and his customer service is quick and responsive. We would defiantly recommend Chris and SOVA Pools and Spas.

Great customer service. Timely and helpful when answering questions! They go above and beyond to…read moremake sure their customers are taken care of.

We had a leak. At first the appointment was for several days out, but due to a cancellation the…read moretechnician could come out a couple of days after I called. He diagnosed and fixed it within half an hour. He explained what was the matter, and he was very professional and friendly. The price was very fair.

I called Friday afternoon because I had a slow leak in the plumbing of my hot tub. James, the…read moreowner, told me he could come over on Monday morning. He does have a diagnostic fee, which I felt was very fair. James showed up exactly on time to check out my tub. He found the leak and explained my options. I picked the least expensive option, and James fixed the leak within 15 minutes! I paid only the diagnostic/service call charge. Both the quality of service and the value I received were top notch. An added bonus is that James is very personable & easygoing. Highly recommended!

These guys are absolutely perfect for the hot tub world. I have used them twice and Javier had been…read morethe tech that comes out and is honest and very knowledgeable. I will go nowhere else and if they move I will sell my hot tub. . Okay, maybe that is drastic but for real. Aqua Doc is where any pool, hot tub, backyard waterfall, or the pond with the fish in it owners need to go.

Aqua Doc has repaired my hot tub 2 times in the last 3 years. Both times the owner has gone out of…read morehis way to help me. I would recommend this company to anyone who needs repairs. The service, courtesy and quality of the repair is outstanding. I give you a 5 star rating.

Spoke with the owner twice, he runs a top notch organization. Keith diagnosed the problem with my…read moreHot Tub, ordered the parts and fixed it very professionally. Not often the owner takes an interest in a small job. Dependable and honest they are, give them a try!

Guys are the greatest. Cannot say enough about them. The…read moregot me the parts I needed.

Became completely non-responsive right after I paid them for the initial consult (7-8 attempts…read moremulti-channel phone call, text, yelp). A simple "no" would have been nice that we dont want your business, freeing me up to pursue other vendors. Now we have lost the summer season.

I needed a 24round pool taken down. Aaron and his team did a great job. When I'm ready for a new…read morepool, I am definitely calling on them.

Such knowledgeable and courteous staff. Fixed the problem with my very elderly hot tub in a short…read moreperiod of time. Great people to work with.

This is our 5th summer working with the team at Waterworks. We stumbled upon them when our pool…read moreinstaller became unresponsive and we were at a loss for a proper water treatment plan. From the very beginning, the folks at Waterworks impressed us with their expertise, patience, and willingness to help (even though we were new customers). Since then, we've consistently had exceptional experiences. Their customer service is top-notch; friendly, respectful, and focused on making every customer feel like a priority. We highly recommend Waterworks!

Great service, very prompt and professional. I will definitely be contacting them again when needed.read more