This is the first time I have ever written a review, or felt the need to do so. I wish there was an option for negative stars. Every part of the way this place is run is unprofessional and unethical. From the start, I had flat out wrong and missing billing information invoiced to me every month, the numbers still never added up to what I was charged. My initial deposit and first months payment never showed up on my online statement, so when I tried to cancel my membership it came out that I owed THEM money.. even after having a retainer billed to me every two months. I was also charged a "restoration fee" upon closing my lease, which was never addressed when I was pitched and lied to about the fees associated with renting the office. It seems that happened to others and is standard business practice here. Also to note, any time I tried to address these billing discrepancies with anyone that worked there (if there was anyone there at all) they had no idea what I was talking about. There was no mentioned of 30 day cancel notice upon signing the lease (I guess it was on like page 7, article 2.3 of the lease agreement) and when I turned my keys in after I notified them I was canceling, THEY DIDN'T TELL ME I HAD 30 DAYS left. So they took my keys and rented it to someone else!! I would have just stayed in my office another 30 days. And they still charged me. When I tried to address this with Lauren Linville the sales manager, she told me anything after the initial deposit and months payment (the ones that randomly never showed up) wasn't her responsibility. This isn't even to talk about how the place is run - there was never anyone there to run the place, if there was it was a guy on personal phone calls the whole time, talking to his friends about "his vibe". There was construction on the floors above the entire time I was there (several months), which I was never told before signing my lease. The janitor also stole my sunglasses off my desk. All said, it's disgusting that a business like this - where people need office options in a post-Covid world - would be run this way. I wouldn't recommend my worst enemy rent an office here. But hey, they totally got me! There is nothing for me to do but share my experience, I got got. From reading the other reviews here, this was all entirely their intention. We all got got - hats off! read more

I can't say enough about the over the top excellence Cat Soliman gave me! She was very accessible, personable, and professional. She communicated with me from 7:00am to after 9:00pm. She went the extra mile all the way around. I am very impressed with the level of service, professional environment, cleanliness of the building, and amenities offered. I will definitely refer anyone who needs short or long term office space here! read more

Preditory and Misleading Sales Tactics: I rented a space with Spaces from Mid May until the End of June (1.5 mo). I only needed the space part time while my kids were in school near by. I planned on re-leasing in September when my kids are back in school. I was assured by the Sales Manager Lauren Linville that there were NO move in and move out fees. I was told it was simply the deposit, proration for may and rent for June. Today (almost a month after move out) I was charged an additional $385.61 "restoration fee" that equates to $4 per sq ft (note I still have not received my deposit back either, this fee is in addition to the deposit they already have). I was told this fee is charged at the end of EVERY spaces lease and is in their terms and conditions (a direct contradiction to what Lauren told me verbally). I had specifically asked about the possibility of a charge prior to leasing. I explained to Lauren that it wouldn't make sense for me to lease the space short term if there were additional move in and move out fees. She knew that I would not move forward if there were additional fees. She assured me there were none (so long as I didn't paint, affix anything to the wall or etc.). When I questioned the fee I was directed towards an email sent by Lauren where the $4 per sq/ft fee is listed as "restoration fee" at the bottom of email directly after optional coffee fees. I was under the impression per her verbal and her email that this restoration fee was only charged if "restoration" was required. When asked to speak with her Supervisor she pointed me to Anaisa Avila, who informed me that the fee is not reversible. I feel a little intentionally mislead by Lauren so she could get a sale, which is incredibly frustrating seeing as she seems to be such a nice person- no idea why she would want to ruin a sales relationship over this fee. If she had just been upfront with me I would have probably still reached out to her in September to lease when I would be able to do a 9 mo lease where the rate goes down- making that move out fee not as big of a deal. I won't be leasing with Lauren or Spaces again and I will be filing a dispute with my credit card company. I want others to know my experience with Spaces Santa Monica so that the same doesn't happen to them. read more

"[Regis/Spaces] is really good at making margins." ~ Former Employee The only things that change more frequently than their pricing and their amenities are their staff and hidden fees. I was a hot desk member for a year and, in that time, all but one of the staff were fired, transferred, or otherwise pushed out. They're all constantly bickering with each other, in the shared space, about how to best deal with their micro-managers. The staff exist solely to fulfill the demands of their managers and are frequently disrespectful, dismissive, and downright combative when it comes to simple requests to utilize the amenities (i.e. printing). They can also be quite incompetent; they granted access to my account to another member (along with my banking details), their systems forgot I was a member on numerous occasions, and it took nearly three weeks of emails and calls just to cancel my membership (a process that ended with them making me fill out a paper form to "request" my deposit). For years, I was a consultant in LA and worked with clients throughout the abundant co-working spaces; avoid Spaces/Regis at all costs. read more

Avoid this place at all cost! Go to Cross Campus or WeWork, they understand the importance of customer service. First, I want to say that June and Johnny who are community associates are amazing! So don't think that folks that your will be working with on the day to day are terrible, they are awesome. Management are corporate suits that can't actually get anything done and make you call corporate to get things done. Since I have been at Spaces there have been 4 different managers and they have all promised different things, and then left. So this is why SPACES Santa Monica sucks. 1. We were some of the first people to move in, and their leasing agent promised us the world, free conference rooms, rent wouldn't go up, free espresso machine, and a myriad of other benefits. The second the place was somewhat leased up they tried to raise our rent and started charging for conference rooms and coffee was credit card machine was turned on. When they said they were raising our rent we told them we would leave and they backed down. 2. It is a newly built out space, I get that, but for months the amount of dust was was unbearable. Covering everything, and is still persists today in the offices. 3. The bathrooms are disgusting, you can see the dirt on the floor piled up, constantly out of paper towels, and there just were not enough toilets, for a massive flour where about 100 people are working there is one sit-down-toilet and one urinal for the men's restroom. The stairs are literally covered in dust bunnies. 4. We had a nice office... after a year, the management leased the office next to us to a matchmaking service, they were super loud, and I would literally hear the degrading things they would say to women all day, cursing on the phone while I would be on sales calls. We asked them to do something about it and disagreed that the person was loud and said our only option was for us to move offices. 5. When we moved in, I ran a network speed test on the wifi and it was at 16/mbs, I told management that this would become an issue as they leased up the place. For months the internet was garbage, there we a few days that we sent people home cause we just could not get work done. This problem has been someone resolved but is still not as fast as it should be for a co-working space in the here of silicon beach. 6. We have made every effort to make pay our rent on time and never had a problem with paying through the autopay function until recently. After there were issues with the autopay we were starting to rack up late fees. We took a close look into our account and there were 8 different accounts set up under our company's name. I am not sure why all these bogus accounts were set up with slight variations of our company name, but just seems odd. When we were logged into our 90####3 accounts, we would try to make payment and we would get a message error please login to 90####3. Only until the third time of try to fix it and racking up hundreds in late fees it, just magically was fixed. And yet again the answer to how do we remove these late fees due to their tech issues, was we can't do anything about it, if you don't pay we will send you to collections. 7. We switched to from our office to two 24/hr passes, after two months we realized that my business partner was not using his so we went to close his account but once again the membership portal was down for maintenance. I emailed Adam, who had previously had helped us make changes to please cancel/close the other Account. I think that this is completed, but I got an email from Adam stating that I would have to cancel the account, but low and behold the system is down. 8. Assuming that this account was cancelled, because I director of SPACES to please cancel it I am asked to come into the office to sign a letter with new terms and conditions. There is a sign page with an agreement that ready for me so sign that references "Terms and Conditions" but I have to ask to see the new terms in conditions. The name of my company is still incorrect. And they never cancelled the account. 9. At this point I am pretty displeased with Adam, and ask to speak with his boss and he has refused. "The buck stops with me." I have been trying to get everything fixed on our account and they still have our company name incorrect. Until we move in to our new office SPACES Santa Monica is just where our mail is delivered. I would love for them to change my mind on these issues and will gladly take this post if they make all this right and clean the up the bathrooms. read more

This is by far my favorite Coworking Office Space on the West Side. The Staff are cool, accommodating and not pretentious. The Spaces are kept immaculately Clean and the Vibe is always chill. Did I mention they have Crazy Fast Wifi? They also have a good Variety of Parties and Networking events. The views on the top Floors are epic as well. read more

Spaces Santa Monica - Shared Office Spaces Near Me - Santa Monica, California

I LOVE Spaces. It's not your typical co-working Space filled with freelancers that are networking, it's more of a joint office Space with established businesses with open Space to work in different areas of the building. I've worked at many co-working spaces including WeWork and Cross Campus and for me Spaces is my jam. Cross Campus feels like a freelancers campus to meet people (no privacy), WeWork feels more upscale creative and has successful freelancers who need desks, and Spaces is more for teams. 1. The Space - Beautiful, spacious and full of light. Located in the best area in Santa Monica, you can't beat the location. There are a lot of places to work on every floor. I will say the ergonomics aren't the best. The downstairs seating is awesome but the chairs aren't made for someone to sit in for long periods of time, they're more like cafe chairs. Someone made a review about the bathrooms being dirty, but I've NEVER experienced a dirty women's room... maybe the men's is different? The roof top is my favorite. I often book day offices and the sound is pretty bad. You can hear everything as the walls are windows and it feels awkward to talk on the phone without disturbing the office next to you. Pretty surprised that the offices would be designed with windows. It looks nice, but not ideal. Their cleaning crew is great. The place is pretty spotless. 2. The Staff - I love them, they feel like family. Professional, friendly, and attentive. June and Jhonny are the best and brighten up my day! I've been here for almost a year and I've seen a constant turn over in management. I've never really had any issues so I've never had to deal with management, but I have noticed the many changes. Every new hire is wonderful though, all so nice and hard working! 3. Amenities and perks - There is a very well priced cafe downstairs, a kitchen, and a garage to park your bike. I think compared to other co-working Spaces, the perks aren't that great. I've been to other co-working Spaces that provide snacks, kombucha, cold brew, tampons, happy hours, beer, random day treats, and etc... Again, Spaces Santa Monica is much more of an office Space. The kitchen is big, but the refrigerator is so small for the entire building. It's usually jam packed with food. The Wi-Fi is super fast and has never gone down on me. Outlets everywhere. 4. Other people - I'm a freelance creative and besides the staff, I haven't met many people that are similar to me. It's not really a social place which I like because I get more done, but sometimes it feels a bit too quiet. They once had a roof top happy hour which was nice because you got to know different people. Every floor has so many people and they're all strangers. I went to Spaces SF on Mission and it felt way way more social but in a good way, not too much. Regardless I'm happy it's not overly crowded. 5. Membership - Spaces is owned by Regis and what's wonderful is there are so many Regis all over the world. If you travel a lot, you can work just about anywhere. :) Suggestions: I think a couch or two might be nice and more private nooks. After going to Spaces SF, I saw what 2.0 Spaces is like and it's better. I think some added nooks and couches would be nice. Also a phone booth would awesome as quite calls are so important sometimes. There is one phone room and it echos and is loud because the door is a window. There are really awesome phone booth stands on the market that I think Spaces SM could benefit from, other co-working spaces have them. Also maybe some blankets, it gets cold sometimes.. but I can always bring my own. Overall I love Spaces and am so grateful it exists! read more

I rented a "private" office from this SPACES location for a few months starting in October 2017. I do not recommend it. Like any coworking space, the rates per square foot are very, very high compared to standard office leases. The TINY office in the pictures I posted cost $1,336/month, which included something like a 30% discount for being one of the first to move in. If you do decide to rent an office or get a coworking membership here, just know that the rates are negotiable. The place was brand new when I signed up. The building was beautifully remodeled-- I'll give them that-- but I wasn't a fan. The private offices have sliding glass doors, but they don't do a good job of containing noise, and what's more, it was a little distracting seeing people whenever they'd walk by. The building also had a few problems. When the fires happened here in LA, I returned to my office to find all of my stuff COVERED in ash. It took me hours to clean it all. Apparently, the SPACES maintenance team did not close the windows all the way when they sealed them shut and that was the result. I moved out on January 31st. It's March 21st now. Even though I've requested my security deposit of $2,672 back several times, SPACES still has not refunded it. The people at the front desk have been absolutely useless in helping to resolve this matter, and there's really no easy way to get a hold of any one at Regus (which owns SPACES). Do yourself a favor and steer clear. read more

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This place is still newer, but it doesnt deserve 1 star! The staff at this shared work space are amazing--always smiling and helpful. I just work in the first floor free for all space, but even then, it's always fairly easy to end up just sitting in The same spot every day. No need for an office on the upper floors. Although, there seems to be quite a bit of office space still available!! There is a cafe and tons of tea as well as a kitchen area equipped with sink, fridge, plates, cups, dishwasher, pretty much anything you would need. All in all, pretty great place to get work done! read more

This is the worst co-working space experience I have made after renting over 10 places in different cities and countries. A lot of the critical issues mentioned in the previous reviews are all true. We spent in total $30K for about 6 months with Spaces renting a small office space on the 4th floor. It was a very expensive office space given the small size of the room and lack of amenities like Wework offers. Spaces was surely not our first preference but we went with it because Wework was full and we wanted to give them a shot. Issues 1. Spaces is actually owned by the real estate company Regus that has a very bad reputation when it is comes to leasing office space. They launched Spaces as a brand to copy the Wework model but did not want to use their Regus name as young techies will not rent from Regus. 2. This Spaces has a big problem renting out their offices because it is first relatively too expensive, lacks amenities and the customer service from some of their team members like Adam Mazza ( email - Adam.Mazza@regus.com) is horrible. If you go to this Spaces avoid working with Adam Mazza as he is highly unprofessional and is the guy who will break critical lease agreement contracts you sign with Spaces. He is also their accountant but lacks basic professional communication skills. I don't actually know why they let this Adam guy even communicate with customers. He is absolutely inept for external communication and should be kept only for back office work. 3. Contractual documents Do not make the mistake of accepting any oral promises they give you about rent terms, discounts and pricing. They will screw you later saying X, Y, Z they promised you to get you to sign the lease is not in the lease so it is your fault. Read the lease contract in detail and take your time. Do not let them rush you to sign the lease. We had to fight them for over 2 months before the accepted oral promises they made to us but were left out in the lease agreement by them. 4. Ridiculous late fees If you submit your rent checks to their office desk the last day of the previous month and their stupid accountant Adam processes it one week later, they will charge you horrendous late rent payment fees even though you submitted the check to them on time. You will be blamed for the inept Adam not doing his work. 5. Internet Their internet is worse and made our whole team unproductive. It crashed every day and when you complain they have fuzzy excuses but never really fix it. Our company productivity suffered enormously and we ended up working from home some days because their internet was down. They don't really care about this internet issue. If you complain about this too much, Adam Mezza will threaten you with eviction the next day and block all your office access keys. 6. Some of the employees there are very good at their work, customer friendly and very dedicated but unfortunately Regus seems to not treat and pay them well so they leave and only guys like Adam Mazza remain. The Black, Hispanic and Swedish ladies who work there are great. Unfortunately they left this location. 7. Cleaning lady It is really stupid the hours at which they have organized the office cleaning, namely during core working hours between 1pm-5pm instead of asking the cleaning lady to show after 7pm. If you sign up for this place expect the cleaning team to show up to clean your office when you are in the middle of something during core work hours. If you don't allow them to clean during the 1-5pm cleaning schedule expect your office to be dirty for weeks. 7. Deposit repayment It took over 3 months for Adam Mazza to pay back our deposit back. When we asked them for our deposit all of sudden Adam came up with fuzzy fees and charged us whole $1000 more in illegitimate fees. If you pay Spaces any deposit you will likely not get your money in full amount back and expect to be hit with surprise fees at the end. It is NOT worth it to spend your rent at this co-working space. The guy leading the co-working space Adam Mazza and also responsible for billing should be avoided at all cost. read more

I'm updating from 1 star to 4 stars after they finally refunded a considerable sum (correcting their mistakes).

I am incredibly impressed! Our team reserved 15+ rooms over the course of three days and it was a fantastic experience. I was surprised to read some of the negative reviews in regards to the service because the staff here (Johnny, especially!) was friendly, prompt and helpful throughout our entire event. As a group we all agreed we would highly recommend this Spaces and will return for future events as well. read more

Terrible customer service. The area manager called and texted me several times a day for me to enroll. I did, but realized it was not for me. I called and emailed him to cancel it, and he did not get to me in time to cancel for the next month. My ccard was charged, and after I called several times to explain my situation nothing happened. read more

Think of this place like a roach motel, you can check in but not out. Management staff turnover is extremely high. The current staff are desperate to fill the empty offices and have zero flexibility to let tenants out of their leases. Everything about flexibility and helping start ups is BS with these guys. They are very quick to threaten you with collecting agencies too, so be aware, stay away. If you meet Adam the Weasel, you're not alone if you have an instant distaste for him. read more

There really are better options. It was fine for what I needed. I must say the people there act "nice", but it has to be put in quotes if you know what I mean. They were not nice and came up different creative ways not to do simple things. All surface. read more

Excellent location, TERRIBLE staff and management. -Constantly changing rules. -Eliminating perks that helped make my decision to rent. -Staff who don't care about you // don't smile // seem like they have a 1st-grade education -Bathroom lights flickering like my old high school's 25 years ago. It's sad, because they're sitting on a goldmine, but management is unable/unwilling to put the effort in... on my way to WeWork! read more

Do NOT rent an office here! Huge mistake not looking at the other reviews. I signed a short 3 month lease and regretted it from the moment I signed the contract. First issue, make sure you read the contract very carefully - there are extra fees in there that they don't tell you about. Second issue, the building was so poorly remodeled that I could hear conversations from offices 3 doors down like they were in the office with me, even with both of our doors closed. Third issue, this is specifically related to COVID, but there was no mask enforcement with people walking around on their phones without masks on and in December the center was shutdown for 3 days due to a case. As far as customer service, the few people I interacted with were nice, but not very helpful when it came to my issues and billing. Regis seems to be a horribly run company with ridiculous sales goals that are just trying to squeeze as much money as possible out of tenants. Pro Tip: Measure the sq ft of your office, mine was overstated. If you are having billing issues, best number to call is 888.221.1353, press 3. read more

management is horrible. place is completely disorganized. ended up leaving after an error with their app wouldn't allow us to pay, and we couldn't just hand them a credit card for payment. instead of dealing with the issue, the manager (danielle) quickly suggested "we might not be the right fit". bottom line, if you actually want to rent a space, expect some efficiency and common courtesy -- this won't be the right for you either. read more