We hired Kristen Lewis and her company after thoroughly reviewing several options for cleaning of our AirBNB in the Grovetown area. We were impressed by her reviews here and on Google and her rapport which was delineated, it seems, by way of her reviews. She was at times overly helpful, communicative, and endorsed professionalism. However, more recent interactions with her have tainted that representation and, in our view, her professionalism. She reached a point in the business relationship where she is unjustifiably offended and makes decisions for you without initially consulting you, and I believe it is because she is a one-woman show and needs help executing. There were a few instances where she wasn't going to be finished cleaning the home in time for check-in of our guests despite being scheduled and informed ahead of time and there was a time when she was still there cleaning when the guests checked in, which is a big no-no in the short-term rental space. Yet, believing in second chances, we continued to utilize her services because we believe, strongly, in supporting Black-owned and woman-owned businesses because we are the one of the same. We always paid her within a couple of hours of receiving her invoices and in full. Her responses to us started to become flippant and misplaced. She made a decision at her last clean for us to take linens from the home without our directive to do so, stating that she would clean them at her own home. We kindly stated to her that was not necessary and she proceeded to, again unjustifiably, respond to us that we thought we were "better than her" and that "her home is clean." We were remarkably taken aback because we never insinuated that her home wasn't clean and she became angry with us for a decision she made without first consulting us. After that text message intercourse, she abruptly resigned and stated that she "no longer wanted to approach the premises." We kindly accepted her decision. We therefore made plans to which she agreed to return our linens that she unilaterally removed from the home and our keys since she resigned, and then she abrupted decided after agreeing that she didn't want to do that and that we were "inconveniencing her." Mind you, she made sure to abruptly resign after she received her payment from us of $825 after delivery of services for the week, which would be her final payment. We never once tried to inconvenience her. We never once did anything to make her feel less than. We never once treated her with any ounce of disrespect or disgrace. We appreciated her and conveyed that to her often. I feel what will impact her ability to sustain a reputable and scalable business is her inability to exhibit emotional intelligence in her dealings with her customers/clients. She would also benefit from hiring additional staff to help her achieve operational excellence focused on efficiency. Finally, she credits herself with the success of our AirBNB as if she were a business partner instead of someone we hired to perform a service. That is all we did and were doing. She took it as more. She was not a business partner and if you hire her company beware of her overattachment and overinvolvement in how you run your business. At the end of the day, we wish her nothing but the best and optimal success, but we just didn't have time for the aggravation from communicating and dealing with her later in this relationship. There are too many cleaning services who would be glad to provide the services we need. read more

Kristen is a phenomenal person who goes above and beyond. She made sure that I got my money's worth. Out of all the cleaning companies that I have used she was the most professional. I hired her at the last minute and she showed up and done a hell of a job with my Airbnb. My Airbnb guest complemented me on the cleanliness of my house. I will be definitely using her more often. Thanks Kristen for your help I appreciate you. read more

The owner has been with me for the last two months. She is meticulous in her work. Maybe takes longer to do the job than some other companies, but when she leaves you know your house has been cleaned. Her deep clean is fabulous if you want floor to ceiling all done. The other cleans are not the same as the deep clean, but again it is cleaner than you or I would get our house. Thus, I highly recommend her to you attention and eventual hiring. read more

Kristin did an amazing job and was willing to accommodate my house last minute. She went over and above, and was professional and courteous as well. read more

Ms Kristin was on time, asked questions, was very concerned of my needs.... She's very passionate about her work and it definitely shows! Thank you again for all your hard work. read more

Amazing job! Professional, Prompt, and Competent! We will not hesitate to use or recommend Sparkle Maid Cleaning!!!

SCAM!!! Took our money, never even came to our house. Promised a refund that never arrived. We pointed that out and were angrily told that it was too late. Had to call the credit card company to report them. Awful people. Fraudulent business. read more

Kristen always does a phenomenal job and is so easy to work with! She's so sweet and even makes sure to say hi to my kiddos! She's been cleaning out house for about a month and every time it feels brand new! read more

I called several services in one day, she was the only one who answered the phone. Others did return my phone call but I decided to book the appointment with her. She is kind, considerate and very friendly, and reasonable. I was very pleased with her services. At the time neither one of us knew the day I booked her was a holiday, but she didn't mind and came anyway. I highly recommend this business. read more

Kristen did a great job deep cleaning my apartment. I originally intended on having this as a one time spring cleaning kind of job but I was so impressed by her professionalism, I might have to ask her to come by regularly! I highly recommend her, she's a great person and worker. I was hesitant at first, but I'm glad I ended up calling her. read more

I have been using this service for a few months now and I'm just as impressed now as when they first started. They are very professional and thorough. Happy to recommend them to my neighbors. read more